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1 Summary Guidebook for Measuring Performance of Automated People Mover Systems at Airports This guidebook presents the research and findings for ACRP Project 03-07, "A Guidebook for Measuring Performance of Automated People Mover Systems at Airports." The objective of this project was to provide a user-friendly guidebook for measuring performance of automated people mover (APM) systems at airports. The guidebook is a continuation of ACRP Report 37: Guidebook for Planning and Implemen ting Automated People Mover Systems at Airports, transitioning the user from the process of airport APM planning, design, and implementation to the ongoing operations, maintenance, and performance measurement of these systems. Specifically, the guidebook identifies a set of performance measures and associated data requirements for airport APM operators to assess and improve performance, compare APM systems, and plan and design future APM systems. The performance measures address the efficiency, effectiveness, and quality of APM systems at airports, particularly focusing on impacts on APM passengers and on airport performance. In this last regard, the user will see that the guidebook performance measures generally depart from the traditional industry method of allowing for grace time and for the exclusion of downtime for events not attrib- utable to the APM system and instead require that all downtime, durations of which the customer experiences, be reflected in the measure. The following set of airport APM performance measures are the result of the work per- formed on the project and are described in detail within the guidebook: 1. Service Availability 2. Safety Incidents per 1,000 Vehicle Service Miles 3. Operations and Maintenance (O&M) Expense per Vehicle Service Mile 4. Actual and Scheduled Capacity (Peak Versus All Other) 5. Passenger Satisfaction 6. Missed Stations per 1,000 Station Stops 7. Unintended Stops per 1,000 Interstations The guidebook also identifies and defines the airport APM system descriptive charac- teristics required when reporting the performance measures so as to provide context to the measures when they are compared among two or more airport APM systems. The descriptive characteristics are: A. System Descriptive Characteristics 1. Single Lane Feet of Guideway, Mainline 2. Single Lane Feet of Guideway, Other 3. Routes Operated in Maximum Service

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2 4. Trip Time in Maximum Service 5.Stations 6. Vehicles in Total Fleet and B. Service Descriptive Characteristics 1. Passenger Trips 2. Vehicle Service Miles 3. Vehicles Operated in Maximum Service 4. Vehicles Available for Maximum Service 5. Headway in Maximum Service Along with the performance measures and system and service descriptive characteristics, the guidebook provides the airport APM owner/operator with the necessary forms and spreadsheet tools to assist in implementing the guidance provided in this document. Exhibit A Figure 1. Image of forms provided in Exhibit A.

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3 of the guidebook provides Form A (System and Service Descriptive Characteristics), Form B (Airport APM Performance Measures), and the Passenger Satisfaction Survey, which can be used to collect and report performance measurement data within organizations or the industry. A Microsoft Excel workbook containing several spreadsheets that can be used to track and calculate the performance measures and system and service characteristics is provided with the guidebook as a download from the summary page for ACRP Report 37A at http://www.trb.org/Main/Blurbs/166387.aspx, with all of the formulas in the guidebook programmed into the spreadsheets for easy implementation. The forms in Exhibit A are also provided in electronic form at this website to facilitate electronic completion and compilation of data. This guidebook also contains Appendix A with the underlying historical research, survey plan and instrument, survey response data and associated analyses, and other material that assisted in forming the basis for the guidebook. The guidebook, forms, tools, and supporting material provide a comprehensive approach to measuring performance of APM systems at airports.