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106 Section 6 Airport APM Survey Survey Section 1: General Information Question 1.1 What is the name of your APM system? Question 1.2 What is the location of your system? Airport Name: City, State/Province: Question 1.3 Who is the owner of the system? Owner: Address: City, State/Province, Zip: Contact Name: Office Phone: email: Question 1.4 Who is the operator of the system, contracted or otherwise? What was the basis for their selection? Operator: Address: City, State/Province, Zip: Contact Name: Office Phone: email: Basis for Selection:

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107 Question 1.5 Who is the maintainer of the system, contracted or otherwise? What was the basis for their selection? Maintainer: Address: City, State/Province, Zip: Contact Name: Office Phone: email: Basis for Selection: Question 1.6 Who is the supplier of the system elements (e.g., the vehicles, automatic train control equipment, guideway running surfaces)? What was the basis for their selection? SubsystemSupplier 1. Vehicle: _____________________ 2. Automatic Train Control System: _____________________ 3. Power Distribution System: _____________________ 4. Guideway Running/Guidance Eqp.: _____________________ Basis for Selection: Question 1.7 What functions at your system are contracted by the owner (and what functions are subcontracted by the contracted system operator or maintainer, if applicable)? Examples of contracted or subcontracted functions include the following: Operations Vehicle maintenance Wayside maintenance All maintenance Engineering Vehicle cleaning Security Station attendants Facilities maintenance Other

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108 Question 1.8 What is the number of operations and maintenance personnel required to operate and maintain your system? Bargaining Unit Non-Bargaining Unit Personnel (FTEs) Personnel (FTEs) 1. Management: ______________ ______________ 2. Administration: ______________ ______________ 3. Ops--Control Center: ______________ ______________ 4. Ops--Service Agts: ______________ ______________ 5. Ops--Other: ______________ ______________ 6. Maint.--Vehicle: ______________ ______________ 7. Maint.--Track: ______________ ______________ 8. Maint.--ATC/Power: ______________ ______________ 9. Maint.--Facilities/Plant: ______________ ______________ 10. Warehouse/Stores: ______________ ______________ 11. Engineering: ______________ ______________ 12. Other: ______________ ______________ 13. ____________________________ 14. ____________________________ 15. ____________________________ Note: FTE = full-time equivalent Question 1.9 When did your system first open to the public? Question 1.10 Who can we contact with questions about your survey responses? Please provide a name, title, telephone number, and email address.

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109 Survey Section 2: Performance Measures Question 2.1 What performance measure(s) do you use to judge overall performance of your system? Please describe each measure, including their names, how they are calculated, and their associated definitions, rules, and formulas. Please attach, upload, or send material as necessary to explain this answer. Examples of these measures include but are not limited to: System reliability Travel time System maintainability Wait time System availability Trip time System dependability Round trip time Operational headway Line capacity Platform headway Punctuality Station dwell time Missed stations Missed trips On-time performance Question 2.2 What performance measure(s) do you use for contractual compliance purposes? Please describe each measure, including their names, how they are calculated, and their associated definitions, rules, formulas, and interpretations, including how rigorous the contract is followed and any modifications of the contract that may have been made. Please attach, upload, or send material, including any applicable contract sections, to explain this answer.

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110 Question 2.3 Please describe every instance in which you allow a grace period (e.g., at schedule transitions, during incidents, for late trains), the duration of each grace period, and its effect on calculation of performance measures such as system availability. Please attach, upload, or send material as necessary to explain this answer. A grace period is generally described as the period of time when the system can be late or even unavailable to passengers and not be taken into account in the calculation of a particular system performance measure, such as system dependability, as long as the system is restored to its normal operating configuration and headway within that grace period. Question 2.4 Please describe the instances in which you allow credit for partial service, including how it is cal- culated and its associated definitions, rules, and formulas. Please attach, upload, or send material as necessary to explain this answer. Partial service credit is generally described as the credit given (usually in terms of the amount of time) to system unavailability when only partial or alternate service is provided during periods of downtime.

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111 Question 2.5 What performance measure(s) do you use to judge subsystem and/or component performance? Please describe each measure, including their names, how they are calculated, and their associ- ated definitions, rules, and formulas. Please attach, upload, or append material as necessary to explain this answer. Examples of these measures include but are not limited to: Subsystem and/or component reliability [mean time, distance, or cycles between failure (MTBF)] Fleet reliability; Platform door reliability; Switch reliability; Elevator, escalator, moving walkway reliability; Automatic Train Control system reliability. Subsystem and/or component maintainability [mean time to repair or restore (MTTR)] Fleet maintainability; Platform door reliability; Power distribution equipment maintainability; Elevator, escalator, moving walkway maintainability; Automatic Train Control system maintainability. Subsystem and/or component availability (MTBF/MTBF + MTTR) Fleet availability; Platform door availability; Central control computer system availability; Elevator, escalator, moving walkway availability; Automatic train control system availability. Question 2.6 What safety-related performance measure(s) do you track? Please attach, upload, or append material as necessary to explain this answer. Examples of these measures include but are not limited to: Occurrences and/or rates of: Collisions Emergency brakings DerailmentsFatalities FiresSuicides Injuries Train evacuations Slips/trips/fallsSupervised Caught in platform/vehicle doors Unsupervised

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112 Question 2.7 What security-related performance measure(s) do you track? Please attach, upload, or append material as necessary to explain this answer. Examples of these measures include but are not limited to: Occurrences and/or rates of: Fare evasion (as applicable) Assault (aggravated and other) Trespassing Vandalism (including graffiti) Bomb threats Civil disturbances RobberyLarceny/theft Burglary Question 2.8 What performance measure(s) do you use to judge efficiency and/or effectiveness in general, and in particular, the economic efficiency and/or effectiveness at your system? Please describe each measure, including their names, how they are calculated, and their associated definitions, rules, and formulas. Please attach, upload, or append material as necessary to explain this answer. Examples of these measures include but are not limited to: Passenger trips per vehicle service mile Passenger trips per vehicle service hour Cost per vehicle service mile Cost per vehicle service hour Cost per train service mile Cost per passenger mile Cost per passenger trip Operating hours per vehicle Operating hours per employee Maintainability (mean time to repair or restore)

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113 Question 2.9 What performance measure(s) do you use to judge the passenger experience at your system? Please describe each measure, including their names, how they are calculated, their associated definitions, rules, and formulas, and the frequency of collection from passengers. Please attach, upload, or append material as necessary to explain this answer. Examples of these measures include but are not limited to the following, and could be solicited in part via a passenger satisfaction survey: Cleanliness Friendliness of staff Ride quality/comfort Complaints Responsiveness to complaints Convenience Wait time Ease of wayfinding Trip time Elevator, escalator, moving walkway performance Question 2.10 What other performance measure(s) is in use at your system that you have not already provided? Please describe each measure, including their names, how they are calculated, and their associ- ated definitions, rules, and formulas. Please attach, upload, or append material as necessary to explain this answer. Question 2.11 What data do you collect (that is not already collected for the measures you have provided pre- viously) that could be used as a performance measure? Please append material as necessary to explain this answer. Examples of this data include but are not limited to: System shutdowns Vehicle station stopping accuracy Peak period vehicles or trains Trips completed

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114 Question 2.12 Which of the measures that you have provided previously best represents your system's perfor- mance from the passenger's perspective (i.e., what measure is best at representing impacts on your system's passengers)? Question 2.13 How does your system affect overall airport performance? In response to this question, please consider the following: A.Is your system the only form of transportation from which passengers can choose, or is an alternative form/mode of transportation available while your system is operating (such as walking, automobiles/taxis, buses)? B.How disruptive to airport performance is it when your system is unavailable? For example, would the airport continue to perform fairly well during a shutdown because passengers can get to areas served by your system by other means (such as walking), or would the loss of your system have a major adverse impact on airport performance (because buses would have to be called in, for example)? Please describe if such an outage affects only part of the airport (e.g., one concourse) or if it affects the entire airport (e.g., all terminals, parking facilities, rental cars). Question 2.14 What operating strategies do you employ to improve the performance of your system? Examples of these strategies include but are not limited to: Operating entrained vehicles as opposed to independent vehicles Operating in a pinched loop instead of on a shuttle or vice versa Placing agents or attendants on board trains or at stations

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115 Question 2.15 What equipment capabilities or configurations that do not exist in your system today would improve its performance if they were implemented? Please describe how these would improve performance. Examples of these capabilities or configurations include but are not limited to: Entrained vehicle operability Pinched loop or shuttle configuration More switches Additional platforms at current stations Platform screen doors Redundant onboard control units Platooning Stub-end shop or storage tracks versus flow-through tracks Survey Section 3: Data Collection Question 3.1 What methods do you use to collect and report data for the performance measures provided previously? Please attach, upload, or send any procedures that may describe collection and reporting of data at your system. Examples of these methods include but are not limited to: Automatic collection by passenger counting systems Automatic collection and reporting by the central control computer system Manual collection by hand-filled passenger surveys Manual collection by staff surveys/observations (owner or operator/maintainer) Question 3.2 Please attach, upload, or append examples of the daily, monthly, and annual data collection forms and reports that you currently use.

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116 Question 3.3 Please provide quantitative data that describes the performance of your system in 2007, using the performance measures you have described previously. Please attach, upload, or append material as necessary to explain this answer. Survey Section 4: Suggestions for Improving Airport APM Performance Measures Question 4.1 Please provide any plans you may have regarding ways to improve your own data collection and performance measuring processes. Please attach, upload, or append material as necessary to explain this answer. Question 4.2 Please provide any suggestions you may have for improving data collection and performance measurement practices among airport APM systems, including what you see as being the best set of performance measures common to all or most airport APM systems. Please attach, upload, or append material as necessary to explain this answer. Question 4.3 Please provide your thoughts on any measures you consider to be poor measures of airport APM performance and why.

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117 Section 5: System and Operating Characteristics Some questions in this section may be more easily answered using pictures and/or diagrams. Please attach, upload, or send this information to expand upon your system's characteristics as necessary. Question 5.1 What is the configuration/layout of your system? A. Single-lane shuttle B. Single-lane bypassing shuttle C. Dual-lane shuttle D. Single loop E. Double loop F. Pinched loop G. Multiple pinched loop (trunk/branch arrangement) H. Other (please describe) Question 5.2 Does your system have bidirectional functionality (i.e., can a vehicle operate in full automatic mode in both directions)? A. On the mainline: YES NO B. In the yard/storage areas: YES NO Question 5.3 Please attach, upload, or send the following information if available: A. System or route map (An example could be the map provided to the traveling public in a pamphlet or at an online website.) B. Track map [An example could be the map on the train location screen in the control center, which reflects, in part, track layout and switch locations. (Hand sketches are perfectly acceptable.)] Question 5.4 What type of passengers does your APM transport? A.Secure B.Unsecure C.Sterile D. Combination (please describe)

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118 Question 5.5 In what type of environment does your system operate? Please indicate all that apply. A. The system operates primarily or exclusively in an enclosed environment such as a building or tunnel. B. The system operates primarily or exclusively outdoors. C. The system is exposed to snow and ice during the winter months. D. The system is exposed to 100(F) days (or higher) during the summer months. Question 5.6 What areas does your system serve? A. Airline terminal(s) and/or concourse(s) B. Rental car facilities C. Public and/or employee parking D. Public transit E. Multimodal center F. Other (please describe) Question 5.7 What are the operating modes of your system? A.Continuous B. On demand C.Combined D. Other (please describe) Question 5.8 What is the length of your system's guideway? Please state in single-lane units (feet or meters). A. Total guideway length without maintenance and storage/yard guideway B. Total maintenance and storage/yard guideway length Question 5.9 Is it possible at your system for passengers to initiate their own exit from a train and egress onto the guideway or walkway without the assistance of O&M staff or other life safety personnel? If no, why not?

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119 Question 5.10 How many evacuations has your system experienced? Please count the number of evacuations by incident. For example, if multiple trains are evacuated during the same incident, that would be considered one evacuation. In 2007 In the Last 3 Years Passenger-initiated evacuations Operator-initiated evacuations Total evacuations Total unsupervised evacuations Question 5.11 Does your system have automatic sliding platform doors at stations? A.YES B.NO In 2007 In the Last 3 Years Number of platform door failures preventing passengers from using a vehicle Total number of platform door failures Number of vehicle door failures preventing passengers from using a vehicle Total number of vehicle door failures Question 5.12 How many stations and platforms does your system have? What is the average dwell time? A. Number of side platform stations: _______________ B. Number of center platform stations: _______________ C. Number of double platform stations: _______________ (platforms on both sides of a vehicle) D. Number of triple platform stations: _______________ E. Other (please describe) _______________ F. Total number of stations: _______________ G. Total number of platforms: _______________ H. What is the average dwell time: _______________

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120 Question 5.13 What type of propulsion system does your system use? Nominal operating voltage: _______________ Current: AC or DC A. Onboard propulsion--traction motors (please indicate motor type) ACorDC B. Wayside propulsion--cable (please indicate grip type) Fixed griporDetachable grip C. Linear induction motors D. Other (please describe) Question 5.14 What type of vehicle conveyance and track running equipment is employed at your system? A. Steel wheel on steel rail B. Rubber tire on concrete running surface C. Rubber tire on steel running surface D. Other (please describe) Question 5.15 What locations are monitored by a video surveillance system (closed circuit television equip- ment), and how is the information managed? Please check the boxes that apply. Real-Time Monitoring Record/Playback Capability Capability Maintenance/control facility Yard area Station platforms Escalators/elevators Vehicle interiors Question 5.16 How many cars make up the smallest independently operated vehicle that can be operated in your system? A married pair would be considered two cars for the purposes of this survey. A.One B.Two C. Other (please describe)

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121 Question 5.17 What is the configuration of the operating fleet used in typical daily operations? A. Independently operated vehicles (including independently operated married pairs) B. Entrained vehicles (including entrained married pairs) C. Mixed (independently operated vehicles and entrained vehicles) D. Other (please describe) Question 5.18 What is the number of peak operating vehicles and trains required for an average operating weekday at your system? A. Vehicles:_______________ B.Trains: _______________ Question 5.19 What is the total number of vehicles in your fleet? A. Active vehicles in fleet: _______________ B. Inactive* vehicles in fleet: _______________ (*not usable for revenue service for reasons other than typical maintenance) C. Total vehicles in fleet: _______________ Question 5.20 How is the coupling/uncoupling function managed at your system? Please provide additional information if these choices do not fully describe this function at your system. A. Vehicle coupling and uncoupling are fully automated B. Vehicle coupling is fully automated but uncoupling is performed manually C. Vehicle uncoupling is fully automated but coupling is performed manually D. Vehicle coupling and uncoupling are performed manually E. Vehicle coupling and uncoupling are not performed Question 5.21 What is the location of the vehicle maintenance facility at your system? If possible, please provide a drawing, plan, or map of the maintenance facility and yard area and its location in relation to your overall system. A. Our vehicle maintenance facility is located online (i.e., at a station platform). B. Our vehicle maintenance facility is located offline. C. Other (please describe). Question 5.22 How many hours per day is your system scheduled to operate? How many hours did your system operate in 2007? (If an on-demand system, how many hours per day is the system scheduled to be available for use?) A. Scheduled average weekday operating hours: _______________ B. Scheduled average weekend day operating hours: _______________ C. Scheduled annual operating hours for 2007: _______________ D. Total hours actually operated in 2007: _______________

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122 Question 5.23 How many on-guideway maintenance and recovery vehicles does your system have? How many incidents have occurred in your system where an in-service vehicle needed to be pushed/pulled by the MRV or another vehicle? A. Number of MRVs: ______________ B. In-service vehicle push/pull incidents: In 2007 In the Last 3 Years ____________________________ Question 5.24 What is your system's average weekday operating schedule? Please complete the following table and attach, upload, or send material as necessary to explain this answer. ROUTE 1 Route Round Trip Time: No. of No. of Hdway System Period Begin End Vehicles Trains (sec) Config* Mode** ROUTE 2 Route Round Trip Time: No. of No. of Hdway System Period Begin End Vehicles Trains (sec) Config* Mode** ROUTE 3 Route Round Trip Time: No. of No. of Hdway System Period Begin End Vehicles Trains (sec) Config* Mode** *Pinched loop, shuttle, single loop, etc. **Continuous, on demand, etc.

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123 Question 5.25 What is the passenger capacity of a vehicle in your system? Please describe how this is determined (i.e., if it is obtained from the initial vehicle specification or technical proposal, through visual observation or passenger counts during peak periods, or by some other method). Please provide as much detail as possible about the capacity of your vehicles. Question 5.26 Do passengers use luggage carts (e.g., Smarte Carte) on board your vehicles? If so, does the capac- ity number provided in Question 5.25 take this into account? A.Do passengers use luggage carts (e.g., Smarte Carte) on board your vehicles? YES NO (if yes, please answer B and C) B.Is the use of onboard luggage carts taken into account for the answer YES NO provided to Question 5.25? C.How does the use of luggage carts on your vehicles affect your vehicle capacity? Please quantify this if possible. Question 5.27 What is the capacity of your system? Scheduled Capacity During Peak Period* Ultimate Capacity** Route 1: _________________ _________________ Route 2: _________________ _________________ Route 3: _________________ _________________ Route 4: _________________ _________________ *Scheduled capacity during peak period can be calculated, for the purpose of this survey, as (No. of passengers that one vehicle can accommodate) (No. of vehicles per train during the peak period) (60/peak period directional headway in minutes). **Ultimate capacity can be calculated, for the purpose of this survey, using the same formula, but under the following assumption: operating maximum-consist trains at the shortest headway without trains stopping outside stations, regardless of whether there are enough vehicles in the fleet to support such an operation. Question 5.28 How is the system operation and operating schedule managed at your system? A.The system is controlled based on a departure (trip) schedule, and our timetable is presented to the public as a headway schedule. B. The system is controlled based on a headway schedule, and our timetable is presented to the public as a headway schedule. C. Other (please describe)

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124 Question 5.29 What is the total number of vehicle (fleet) miles accrued at your system in 2007? A. In-service vehicle miles accrued in 2007: _______________ B. Other vehicle miles accrued in 2007: _______________ C. Total vehicle miles accrued in 2007: _______________ D. Average miles per vehicle accrued in 2007: _______________ Question 5.30 What is the total number of in-service vehicle (fleet) hours accrued at your system in 2007? A. In-service vehicle hours accrued in 2007: _______________ B. Other vehicle hours accrued in 2007: _______________ C. Total vehicle hours accrued in 2007: _______________ D. Average hours per vehicle accrued in 2007: _______________ Question 5.31 What is the total number of passenger trips taken on your system in 2007? Please indicate how this number is obtained (e.g., through fare gate information, ticket sales, or other passenger counting systems, or if it is an estimate based on parking data, airline passenger data, or other external data). Question 5.32 Are passengers charged a fare to use your system? If yes, please indicate the fare and basis. A.YES Amount: _______________ per _______________ B.NO C. Other (please describe)

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125 Survey Section 6: Cost Question 6.1 What are the costs to operate and maintain your system? FY 20072008 FY 20062007 (budgeted USD) (USD) Labor Management: _____________ ____________ Administration: _____________ ____________ Operations: _____________ ____________ Maintenance--vehicles: _____________ ____________ Maintenance--ATC/communication/power/track: _____________ ____________ Maintenance--facilities/plant: _____________ ____________ Materials: _________________________ Utilities Propulsion power: _____________ ____________ All other: _____________ ____________ Services/contracts Supplier technical support: _____________ ____________ Security: _____________ ____________ All other: _____________ ____________ Profit and G&A: _____________ ____________ Total: _____________ ____________ Electrical cost per KWH: _____________ ____________ Survey Section 7: Other Question 7.1 Please provide any additional information about your system or airport APM performance measures that has not been covered by the previous survey questions and that you believe could be useful to our research.