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ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012)
Airport Cooperative Research Program (ACRP)

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Transportation Research Board. "3.3.4 Summary." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports. Washington, DC: The National Academies Press, 2012.

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Page
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Front Matter (R1-R10)
Summary (1-3)
1.1 Research Approach (4-5)
2.3 How to Use This Guidebook (6-6)
2.4 Other ACRP Reports (7-7)
3.1.1 Legal Precedents (8-8)
3.1.2 O&M Contract Durations (9-9)
3.2 Procurement of O&M Services: Contractual Options (10-10)
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff (11-11)
3.3 Measurement of O&M Procurement Methodology Criteria (12-12)
3.3.1 Measurement Factor: Cost (13-13)
3.3.2 Measurement Factor: Risk (14-15)
3.3.3 Measurement Factor: Other (16-17)
3.3.4 Summary (18-18)
3.4 O&M Contract's Relationship to Performance Measurement (19-19)
4.1.1 Applied Methods (20-21)
4.1.2 Theoretical Methods (22-22)
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports (23-23)
5.1.3 Routes Operated in Maximum Service (24-24)
5.2 Service Descriptive Characteristics (25-25)
5.2.4 Vehicles Available for Maximum Service (26-26)
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) (27-29)
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) (30-33)
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) (34-37)
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles (38-39)
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile (40-41)
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) (42-43)
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction (44-45)
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops (46-47)
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations (48-49)
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems (50-50)
6.2 Measures for Planning and Designing Airport APM Systems (51-51)
7.2 Administrative and Funding Issues (52-52)
7.3 Airport Participation Issues (53-53)
7.4 Data Collection and Reporting Issues (54-54)
7.5 Conclusions (55-55)
Bibliography (56-56)
Acronyms and Abbreviations (57-57)
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey (58-62)
Appendix A (63-65)
Section 1 - Preface (66-66)
2.1.1 Balanced Scoreboard (67-67)
2.2.1 Applied Methods (68-68)
2.2.1.2 Contract Service Dependability Method (69-69)
2.2.1.3 System Service Availability Method (70-70)
2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks (71-71)
2.3.1 Historical Development (72-72)
2.3.2.2 Conferences on Transportation Performance Measures (73-73)
2.3.2.3 National Transit Database (74-74)
2.4 Airline Performance Measurement (75-75)
2.4.1 Government-Monitored Measures (76-76)
2.4.2 Airport Operator/Airline Measures (77-77)
2.5.1 FHWA Performance Measurement Program (78-79)
2.5.1.2 Buffer and Planning Time Indices (80-80)
2.5.2.3 Throughout (81-81)
2.6 Conclusion (82-83)
3.2 APMs (84-84)
3.4 Airlines (85-85)
3.5 Highways (86-86)
4.1.3 Select APM Systems for Site Visits (87-88)
4.2.2 Conduct Site Visits (89-89)
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio (90-90)
4.3.10 Step 10: Transmit Thank-You Letters to Respondents (91-91)
5.1.2 Section 2: Performance Measures (92-92)
5.1.4 Section 4: Suggestions for Improving APM Performance Measures (93-93)
5.1.5 Section 5: System and Operating Characteristics (94-94)
5.2.2 System and Operating Characteristics (95-99)
5.2.4 Performance Measures (100-104)
5.2.6 Suggestions for Improving Airport APM Performance Measures (105-105)
Section 6 - Airport APM Survey (106-125)
Abbreviations used without definitions in TRB publications (126-126)

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18 xpanding the APM system could involve a plethora of pos- e versus the possibility of increased risk. Possible cost savings sibilities, and again, the original supplier would have a sub- are a worthy goal for any public entity and, if realized, are stantial advantage. Although it is possible that some of this a tangible and measurable advantage. On the other hand, type of work could be performed under an O&M contract, it the possibility of various kinds of increased risk is a subjec- is far more likely that such major work would be performed tive and elusive factor--at least until something negative under a separate contract. This highlights a possible scenario actually occurs as a result of the increased risk. Real-world where a physical expansion or extension to an existing APM experience is currently not substantial enough and does not system is performed by the original APM supplier while the contain enough specific examples to predict the outcome existing system is being operated and maintained by a third of the cost-versus-risk aspect for the procurement types party. This scenario actually occurred at a major international that allow a third-party O&M provider. There are positive airport and required careful coordination between the two real-world examples of a third-party O&M provider pro- entities. A disadvantage from the owner's perspective was that viding the owner with increased availability percentages the owner did not have a single point of responsibility for for APM systems. There are also negative real-world exam- the expansion work, which would not have been the case if the ples of accidents involving APM systems, sometimes with original supplier had held the O&M contract. personal injury to passengers, while the system was under contract to a third-party O&M provider. The real-world 3.3.4Summary experience of original suppliers providing ongoing O&M services has a much longer history, and despite this much The summary in Figure 5 indicates that in terms of the longer time frame for the possibility of negative incidents, measurement factors, the sole-source procurement option it is comparatively devoid of accidents and personal injury has the most positive score, while the procurement options to passengers. allowing a third-party O&M provider have the lowest score. Despite the sole-source procurement option having the While not intending to diminish the impact of the other highest score, the purpose of this summary is not to make a measurement factors, these results indicate that an airport definitive recommendation, particularly in light of the fact authority's preference in choosing an ongoing O&M pro- that some owners will not have the legal flexibility to even curement option can be primarily distilled to an issue of consider all of the procurement options. Rather, as previ- cost versus risk--specifically, the possibility of cost savings ously stated at the beginning of this section, the intent is Figure 5. Measurement factor summary.