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ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012)
Airport Cooperative Research Program (ACRP)

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Transportation Research Board. "5.2 Service Descriptive Characteristics." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports. Washington, DC: The National Academies Press, 2012.

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Page
25
Front Matter (R1-R10)
Summary (1-3)
1.1 Research Approach (4-5)
2.3 How to Use This Guidebook (6-6)
2.4 Other ACRP Reports (7-7)
3.1.1 Legal Precedents (8-8)
3.1.2 O&M Contract Durations (9-9)
3.2 Procurement of O&M Services: Contractual Options (10-10)
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff (11-11)
3.3 Measurement of O&M Procurement Methodology Criteria (12-12)
3.3.1 Measurement Factor: Cost (13-13)
3.3.2 Measurement Factor: Risk (14-15)
3.3.3 Measurement Factor: Other (16-17)
3.3.4 Summary (18-18)
3.4 O&M Contract's Relationship to Performance Measurement (19-19)
4.1.1 Applied Methods (20-21)
4.1.2 Theoretical Methods (22-22)
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports (23-23)
5.1.3 Routes Operated in Maximum Service (24-24)
5.2 Service Descriptive Characteristics (25-25)
5.2.4 Vehicles Available for Maximum Service (26-26)
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) (27-29)
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) (30-33)
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) (34-37)
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles (38-39)
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile (40-41)
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) (42-43)
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction (44-45)
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops (46-47)
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations (48-49)
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems (50-50)
6.2 Measures for Planning and Designing Airport APM Systems (51-51)
7.2 Administrative and Funding Issues (52-52)
7.3 Airport Participation Issues (53-53)
7.4 Data Collection and Reporting Issues (54-54)
7.5 Conclusions (55-55)
Bibliography (56-56)
Acronyms and Abbreviations (57-57)
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey (58-62)
Appendix A (63-65)
Section 1 - Preface (66-66)
2.1.1 Balanced Scoreboard (67-67)
2.2.1 Applied Methods (68-68)
2.2.1.2 Contract Service Dependability Method (69-69)
2.2.1.3 System Service Availability Method (70-70)
2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks (71-71)
2.3.1 Historical Development (72-72)
2.3.2.2 Conferences on Transportation Performance Measures (73-73)
2.3.2.3 National Transit Database (74-74)
2.4 Airline Performance Measurement (75-75)
2.4.1 Government-Monitored Measures (76-76)
2.4.2 Airport Operator/Airline Measures (77-77)
2.5.1 FHWA Performance Measurement Program (78-79)
2.5.1.2 Buffer and Planning Time Indices (80-80)
2.5.2.3 Throughout (81-81)
2.6 Conclusion (82-83)
3.2 APMs (84-84)
3.4 Airlines (85-85)
3.5 Highways (86-86)
4.1.3 Select APM Systems for Site Visits (87-88)
4.2.2 Conduct Site Visits (89-89)
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio (90-90)
4.3.10 Step 10: Transmit Thank-You Letters to Respondents (91-91)
5.1.2 Section 2: Performance Measures (92-92)
5.1.4 Section 4: Suggestions for Improving APM Performance Measures (93-93)
5.1.5 Section 5: System and Operating Characteristics (94-94)
5.2.2 System and Operating Characteristics (95-99)
5.2.4 Performance Measures (100-104)
5.2.6 Suggestions for Improving Airport APM Performance Measures (105-105)
Section 6 - Airport APM Survey (106-125)
Abbreviations used without definitions in TRB publications (126-126)

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25 Table 2. Airport APM performance measures. and dwell to carry out the passenger exchange, with a station being the general locale at which passengers can board and AIRPORT APM PERFORMANCE MEASURES alight APM trains, regardless of the configuration or number Service Availability (one of three approaches to be selected) Safety Incidents per 1,000 Vehicle Service Miles of platforms at the station. For example, a station with two O&M Expense per Vehicle Service Mile side platforms separated by a dual-lane guideway is counted Actual and Scheduled Capacity (Peak Versus All Other) as one station. Passenger Satisfaction Missed Stations per 1,000 Station Stops Unintended Stops per 1,000 Interstations 5.1.6 Vehicles in Total Fleet Vehicles in Total Fleet is defined as the number of vehicles period of the day that maximum service is provided during the in the system that are either currently operable or capable of reporting period, with a route being the unique path a train being operable once the appropriate maintenance, cleaning, follows and station stops a train makes from its terminal of or other action has been undertaken. For the purpose of this departure to its terminal of arrival before changing directions system characteristic, "vehicle" is defined and distinguished (or in the case of single- or dual-lane loop systems, before as follows: beginning the same route again). For example, the Routes Operated in Maximum Service for a dual-lane pinched-loop Car. An individual passenger-carrying unit that cannot system would typically be two; for a dual-lane shuttle system, operate individually but must be connected and share four; for a dual-lane loop system, two; and so on. equipment with other cars to form a vehicle. A car is not Routes Operated in Maximum Service excludes routes a vehicle. implemented to address atypical, failure, or special-event Vehicle. The smallest passenger carrying unit that can operate service during the reporting period. individually. This may be a single unit or a permanently coupled set of dependent cars. A vehicle can also be coupled 5.1.4 Trip Time in Maximum Service with one or more other vehicles to form a train. Train. A set of one or more system vehicles coupled together Trip Time in Maximum Service is defined as the trip time and operated as a single unit. in the system, by route, during the peak period of the day that maximum service is provided during the reporting period, Vehicles in Total Fleet does not include heavily damaged beginning upon the start of the door closing sequence at the vehicles in need of extensive repair, decommissioned vehicles originating terminal and ending once all doors are open at awaiting disposal, and other similar permanently blocked-up the destination terminal (or in the case of single- or dual-lane vehicles that would require major repair or refurbishment loop systems, ending once all doors are open at the originat- efforts. ing terminal). This system characteristic includes interstation travel times and dwell times at intermediate stations and excludes dwell 5.2Service Descriptive Characteristics times at the origin and destination terminals as well as atypi- cal and failure-related events and operations, such as wayside Service descriptive characteristics of airport APM systems speed restrictions and onboard vehicle speed limitations. are descriptors that provide a general understanding of the service and operational aspects of airport APM systems and help put into perspective the performance measures of such 5.1.5Stations systems when they are used to compare performance among The Stations system characteristic is defined as the num- other airport APM systems. Service descriptive character- ber of stations in the APM system at which APM trains stop istics are likely to change from one reporting period to the Table 3. Airport APM system and service descriptive characteristics. SYSTEM DESCRIPTIVE SERVICE DESCRIPTIVE CHARACTERISTICS CHARACTERISTICS Single Lane Feet of Guideway, Mainline Passenger Trips Single Lane Feet of Guideway, Other Vehicle Service Miles Routes Operated in Maximum Service Vehicles Operated in Maximum Service Trip Time in Maximum Service Vehicles Available for Maximum Service Stations Headway in Maximum Service Vehicles in Total Fleet