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52 Chapter 7 Implementing an Airport APM Performance Measures Program The previous chapters of this report have established a to provide context to the airport APM performance measures methodology for tracking, calculating, and recording perfor- once said measures are used for comparison purposes against mance measures for APM systems at airports. By standard- other airport APM systems. izing the data requirements and computational methods for While the initial setup of the performance measures these measures, it is expected that measurement data prepared program may need the involvement of an IT staff member for different APM systems would be directly comparable. If to automatically extract ATS data from the control center that is so, then such data would be of great benefit to airport computer system, in many cases control center personnel APM operators, airport administrators, airport APM planners, will thereafter collect, track, calculate, compile, and report APM system manufacturers, and other interested parties, the performance measures in accordance with the rules and provided that a program is established for collecting and frequencies discussed in Chapter 5 and using (if needed) the disseminating the information. Having such information tools provided as a download with this guidebook from the widely available would advance the APM industry and make summary page for ACRP Report 37A at http://www.trb.org/ it even more effective in solving the transportation issues that Main/Blurbs/166387.aspx, as well as the forms in Exhibit A. will continue to exist at airports in the future as passenger As many airport APM systems operate many hours per day, traffic continues to grow. Thus it is worthwhile at this juncture into the night, and even 24 hours per day, control center staff, to identify and discuss some of the issues that may be involved who are required to be on duty whenever the system is with establishing a program for collecting and disseminating operating, often are ideal candidates to be responsible for airport APM performance data, which is the primary subject the performance measures program. The daily report can be of this chapter. Before getting into the discussion of imple- prepared by the control center staff early in the morning for menting a national-level program, however, the following the previous day's operation, reflecting all of the performance section addresses the implementation of an airport APM measures and associated data relevant to the organization, and performance measures program at the local level--that is, for be available to the organization's general manager first thing in an individual airport APM system. the morning. Performance measure reports should be posted in a conspicuous location for the entire organization to view, which provides employees with a sense of accomplishment that 7.1Implementing an Airport APM their contribution in the organization is ultimately recognized Performance Measures Program through stable and/or improving performance measures. for an Airport APM System The following sections discuss implementation of an airport Implementing an airport APM performance measures APM performance measures program at a level that will allow program at the local level--for an individual airport APM multiple airport APM systems to report, share, and compare system--is straightforward and involves the collection, performance measures data on a regular basis. tracking, calculation, and reporting of performance measures and related data to interested individuals for the particu- 7.2 Administrative and Funding Issues lar airport APM system. In the context of implementing the program at the local level, data for the system and service It is important to note the differences in the airport APM descriptive characteristics do not necessarily need to be tracked, industry and the urban transit industry in the United States. collected, calculated, or reported since these are largely used (Note: While this discussion focuses on United States APM