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ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012)
Airport Cooperative Research Program (ACRP)

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Transportation Research Board. "7.4 Data Collection and Reporting Issues." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports. Washington, DC: The National Academies Press, 2012.

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54
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Page
54
Front Matter (R1-R10)
Summary (1-3)
1.1 Research Approach (4-5)
2.3 How to Use This Guidebook (6-6)
2.4 Other ACRP Reports (7-7)
3.1.1 Legal Precedents (8-8)
3.1.2 O&M Contract Durations (9-9)
3.2 Procurement of O&M Services: Contractual Options (10-10)
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff (11-11)
3.3 Measurement of O&M Procurement Methodology Criteria (12-12)
3.3.1 Measurement Factor: Cost (13-13)
3.3.2 Measurement Factor: Risk (14-15)
3.3.3 Measurement Factor: Other (16-17)
3.3.4 Summary (18-18)
3.4 O&M Contract's Relationship to Performance Measurement (19-19)
4.1.1 Applied Methods (20-21)
4.1.2 Theoretical Methods (22-22)
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports (23-23)
5.1.3 Routes Operated in Maximum Service (24-24)
5.2 Service Descriptive Characteristics (25-25)
5.2.4 Vehicles Available for Maximum Service (26-26)
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) (27-29)
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) (30-33)
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) (34-37)
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles (38-39)
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile (40-41)
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) (42-43)
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction (44-45)
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops (46-47)
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations (48-49)
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems (50-50)
6.2 Measures for Planning and Designing Airport APM Systems (51-51)
7.2 Administrative and Funding Issues (52-52)
7.3 Airport Participation Issues (53-53)
7.4 Data Collection and Reporting Issues (54-54)
7.5 Conclusions (55-55)
Bibliography (56-56)
Acronyms and Abbreviations (57-57)
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey (58-62)
Appendix A (63-65)
Section 1 - Preface (66-66)
2.1.1 Balanced Scoreboard (67-67)
2.2.1 Applied Methods (68-68)
2.2.1.2 Contract Service Dependability Method (69-69)
2.2.1.3 System Service Availability Method (70-70)
2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks (71-71)
2.3.1 Historical Development (72-72)
2.3.2.2 Conferences on Transportation Performance Measures (73-73)
2.3.2.3 National Transit Database (74-74)
2.4 Airline Performance Measurement (75-75)
2.4.1 Government-Monitored Measures (76-76)
2.4.2 Airport Operator/Airline Measures (77-77)
2.5.1 FHWA Performance Measurement Program (78-79)
2.5.1.2 Buffer and Planning Time Indices (80-80)
2.5.2.3 Throughout (81-81)
2.6 Conclusion (82-83)
3.2 APMs (84-84)
3.4 Airlines (85-85)
3.5 Highways (86-86)
4.1.3 Select APM Systems for Site Visits (87-88)
4.2.2 Conduct Site Visits (89-89)
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio (90-90)
4.3.10 Step 10: Transmit Thank-You Letters to Respondents (91-91)
5.1.2 Section 2: Performance Measures (92-92)
5.1.4 Section 4: Suggestions for Improving APM Performance Measures (93-93)
5.1.5 Section 5: System and Operating Characteristics (94-94)
5.2.2 System and Operating Characteristics (95-99)
5.2.4 Performance Measures (100-104)
5.2.6 Suggestions for Improving Airport APM Performance Measures (105-105)
Section 6 - Airport APM Survey (106-125)
Abbreviations used without definitions in TRB publications (126-126)

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54 the program, and convincing the airport of the benefits of it has (at present) minimal funding and relies entirely on (voluntary) participation. volunteer staffing. In addition to issues related to the collection and reporting · University research. There are many North American of data, there are issues surrounding the compilation and dis- universities that offer specialized education in many areas semination of the data. As noted previously, there is no read- of transportation, including airports. It is possible that a ily apparent central agency to perform this task. It is therefore university group or class, organized and sponsored by an reasonable to ask what other entities might exist that could interested faculty member, might be willing to take on this assume that responsibility. (Again, with the stipulation that assignment, perhaps just for the start-up phase. However, no funding source has yet been identified.) The following funding would probably be an issue. candidates might be considered: The previous items are suggestions that might be explored · Airport industry associations. There are several associations further in an effort to continue the work and benefits of this of airport industry firms and individuals that are active guidebook. in the United States and North America. All of these asso ciations receive dues from their members and therefore 7.4Data Collection (presumably) have some (no doubt limited) funds for and Reporting Issues discretionary spending. It is possible that one of these associations might be persuaded to sponsor a program for As with any complex undertaking, establishing an airport quantifying airport APM performance. Candidate asso- APM performance reporting program would require identi- ciations include: fying and resolving many detailed issues associated with the data itself. Some of these issues are: ­ Airports Council International­North America (ACI-NA). This group represents airport owners/operators and · Legal agreements. The program as envisioned would involve includes most of the largest airports in North America, collecting, pooling, and potentially distributing data that is many of which own and operate airport APMs. This is owned by, and proprietary to, the APM-operating airports. the largest of the associations noted here, and it has Would this require a legal framework and agreements institutional funding. It is possible that ACI-NA would between the airports and sponsor governing the handling consider sponsoring an APM performance measuring and use of the resulting information? This concern would program. especially apply to financial data. ­ American Association of Airport Executives (AAAE). · Election of Service Availability Approach Tier A, B, or C. Members of this group are typically individual execu- This guidebook envisions three levels of participation for tives working at various airports, large and small. Their the Service Availability measure, each progressively requir- involvement with airport APM systems has historically ing more work but providing greater return. A primary been limited. consideration for an airport considering participating in ­ Airport Consultants Council (ACC). ACC is an associa- the program would be which tier to implement. Consider- tion of private firms doing business with airports and ation would involve assessing resources currently in place, includes many of the largest architectural and engineer- prospects for more resources, and the airport's assessment ing consultants in the world. Many of these firms have of the benefits attendant with each tier. It would be benefi- intimate involvement with the planning, implementation, cial, even necessary, for a sponsoring agency representative and operation of airport APMs and might possibly see to advise the airport on this choice. an advantage in sponsoring an airport APM performance · Procedures. What form would the reporting process take? measuring program, at least initially. As noted elsewhere in this guidebook, many of the larger · ASCE APM Standards Committee. The ASCE APM Stan- airport APM systems already collect performance infor dards Committee has become the single most influential mation automatically, as a function of the system's central organization in the United States with respect to standard- control. Would that data simply be downloaded to disk izing requirements for airport APM systems. A voluntary and sent to the sponsor? Would formatting issues have to group of industry professionals, owner/operators, manu- be worked out to allow aggregation by the sponsor? Would facturers, and suppliers, this committee was established to common forms be required for airports that do not collect consider and promulgate standard requirements applicable information automatically, or would they just send in copies to the design, implementation, and operation of airport of their logs and records to be processed by the sponsor? APM systems. The ASCE APM Standards Committee has · Frequency. How frequently would data be submitted for the expertise to administer an APM data program; however, processing?