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6 Chapter 2 Introduction An automated people mover is a transportation system with 2.1Purpose fully automated operations that features vehicles on guideways with an exclusive right of way. About 44 APM systems are oper- The objective of ACRP Project 03-07 was to develop a user- ating at airports worldwide. APM systems are implemented at friendly guidebook for measuring performance of APM airports to facilitate passenger and employee movement, gener- systems at airports. This guidebook identifies a set of perfor- ally within the confines of the airport. They typically operate mance measures and associated data requirements for airport from passenger check-in areas to airplane gates and between APM operators to assess and improve performance, compare gates, allowing more people to move more quickly over longer APM systems, and plan and design future APM systems. The distances, connecting large, often dispersed airline terminals. performance measures address the efficiency, effectiveness, More recently, APM systems have been designed to connect and quality of APM systems at airports. airport terminals with parking facilities, car rental services, regional transportation services, hotels, and other related 2.2 Who Should Use This Guidebook? employment and activity centers. APMs are vital to the operation of many airports in that This guidebook was developed for use by airport APM sys- they provide the fastest and sometimes the only means to tem owners and operators having the responsibility for the travel within the airport. Serious problems arise when an air- recurring operations and maintenance of the APM, as well port APM system does not operate well or stops entirely. Given those with the responsibility for future expansion of the the critical importance of APM systems in the operations of existing APM system or for a separate APM at the same air- airports, it is essential for APM operators and decision makers port. It is assumed that the user of this guidebook will be well to evaluate and manage their systems using a representative versed in the operations and maintenance of airport APM complement of performance measures. systems, their capabilities, and the details concerning perfor- Today, owners/operators of airport APMs routinely mance measurement of these systems. Those responsible for collect system data and develop performance measures collecting, tracking, calculating, and reporting performance to monitor and manage their performance. The measures measures will also benefit to a great extent from the material typically address service reliability, availability, and main- in this guidebook. tainability as well as operations and maintenance con- tract compliance. Currently, however, there are no perfor- 2.3 How to Use This Guidebook mance measures or data-collection practices common to all airport APMs, and research has been needed to develop This guidebook is generally targeted for the audiences de- meaningful tools for measuring and comparing their per- scribed in Section 2.2. Those responsible for contracting oper formance. A key challenge to conducting meaningful com- ations and maintenance (O&M) services for an airport APM parisons is that no two airport APM systems are identical. system, planning the expansion of an existing system, or plan- For example, systems have different sizes, configurations, ning a new APM system will benefit from the content in Chap- technologies, maintenance provisions, ages, and operat- ter 3 (Transitioning from APM Planning and Implementation ing environments. In addition, performance comparisons to APM Operations and Maintenance); Chapter 4 (Perfor- must be based on comparable performance measures using mance Measurement of APM Systems at Airports: The Current comparable data. Situation); Chapter 5 (Performance Measures for APM Systems