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OCR for page 63
63 appendix a Contents 66 Section 1Preface 67 Section 2 Research for Performance Measurement 67 2.1 Research for Performance Measurement--In General 672.1.1 Balanced Scoreboard 682.1.2 Data Envelopment Analysis 682.1.3 Network Models 682.1.4 Summary 68 2.2 APM Performance Measurement 682.2.1 Applied Methods 692.2.1.1 System Dependability Method 692.2.1.2 Contract Service Dependability Method 702.2.1.3 System Service Availability Method 712.2.1.4 Paris Airport Authority Method 712.2.2 Theoretical Methods 712.2.2.1 Airport APM Performance Measurement: Network Configuration and Service Availability 712.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks 722.2.2.3 RAM: Reliability, Availability and Maintainability of APM Systems 72 2.3 Public Transit Performance Measurement 722.3.1 Historical Development 732.3.2 Concentrated Efforts 732.3.2.1 TCRP Report 88 732.3.2.2 Conferences on Transportation Performance Measures 742.3.2.3 National Transit Database 752.3.3 International Practices 75 2.4 Airline Performace Measurement 762.4.1 Government-Monitored Measures 772.4.1.1 BTS-Monitored Measures 77 2.4.2 Airport Operator/Airline Measures 78 2.4.3 Other Airport Agency Measures 78 2.4.4 Design Recommendations, Standards, and Levels of Service

OCR for page 63
64 78 2.5 Highway Performance Measurement 78 2.5.1 FHWA Performance Measurement Program 802.5.1.1 90th or 95th Percentile Travel Time 802.5.1.2 Buffer and Planning Time Indices 81 2.5.2 National Transportation Operations Coalition 812.5.2.1 Customer Satisfaction 812.5.2.2 Incident Duration 812.5.2.3Throughout 82 2.5.3 Freeway Performance Measurement: NCHRP Project 3-68 822.5.3.1 Vehicle Miles of Travel 822.5.3.2Safety 822.5.3.3 Fuel Consumption per Vehicle Mile Traveled 82 2.6 Conclusion 84 Section 3 Appendix A Bibliography 84 3.1 Performance Measurement--In General 84 3.2APMs 85 3.3 Public Transit 85 3.4Airlines 86 3.5Highways 87 Section 4 Survey Plan and Instrument (Task 3) 87 4.1 Survey Sites and Site Visits 87 4.1.1 Identify Candidate APM Systems to Survey 87 4.1.2 Select Final APM Systems to Survey 87 4.1.3 Select APM Systems for Site Visits 89 4.2 Survey Instrument 89 4.2.1 Develop Survey Instrument 894.2.2 Conduct Site Visits 90 4.2.3 Finalize Survey Instrument 90 4.3 Survey Plan 90 4.3.1 Step 1: Distribute Introductory Letter 90 4.3.2 Step 2: Determine Willingness to Participate in Survey 90 4.3.3 Step 3: Report to ACRP Panel on Participation Ratio 91 4.3.4 Step 4: Distribute Survey 91 4.3.5 Step 5: Verify Receipt of Survey 91 4.3.6 Step 6: Receive Survey Responses 91 4.3.7 Step 7: Survey Follow-Up 91 4.3.8 Step 8: Report to ACRP Panel on Response Ratio 91 4.3.9 Step 9: Compile Data and Clarify Responses 91 4.3.10 Step 10: Transmit Thank-You Letters to Respondents 92 Section 5 Survey Implementation and Data Analysis (Task 4) 92 5.1 Survey Implementation 92 5.1.1 Section 1: General Information 92 5.1.2 Section 2: Performance Measures 93 5.1.3 Section 3: Data Collection 93 5.1.4 Section 4: Suggestions for Improving APM Performance Measures 94 5.1.5 Section 5: System and Operating Characteristics 95 5.1.6 Section 6: Cost 95 5.1.7 Section 7: Other

OCR for page 63
65 95 5.2 Survey Response Data, Compilation, and Analysis 95 5.2.1 Age of Airport APM Systems Surveyed 95 5.2.2 System and Operating Characteristics 1005.2.3 O&M Cost 1005.2.4 Performance Measures 1055.2.5 Data Collection 105 5.2.6 Suggestions for Improving Airport APM Performance Measures 106 Section 6 Airport APM Survey