• Front Matter R1-R10

• Summary 1-3

• 1.1 Research Approach 4-5

• 2.3 How to Use This Guidebook 6-6

• 2.4 Other ACRP Reports 7-7

• 3.1.1 Legal Precedents 8-8

• 3.1.2 O&M Contract Durations 9-9

• 3.2 Procurement of O&M Services: Contractual Options 10-10

• 3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff 11-11

• 3.3 Measurement of O&M Procurement Methodology Criteria 12-12

• 3.3.1 Measurement Factor: Cost 13-13

• 3.3.2 Measurement Factor: Risk 14-15

• 3.3.3 Measurement Factor: Other 16-17

• 3.3.4 Summary 18-18

• 3.4 O&M Contract's Relationship to Performance Measurement 19-19

• 4.1.1 Applied Methods 20-21

• 4.1.2 Theoretical Methods 22-22

• 4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports 23-23

• 5.1.3 Routes Operated in Maximum Service 24-24

• 5.2 Service Descriptive Characteristics 25-25

• 5.2.4 Vehicles Available for Maximum Service 26-26

• 5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) 27-29

• 5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) 30-33

• 5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) 34-37

• 5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles 38-39

• 5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile 40-41

• 5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) 42-43

• 5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction 44-45

• 5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops 46-47

• 5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations 48-49

• 6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems 50-50

• 6.2 Measures for Planning and Designing Airport APM Systems 51-51

• 7.2 Administrative and Funding Issues 52-52

• 7.3 Airport Participation Issues 53-53

• 7.4 Data Collection and Reporting Issues 54-54

• 7.5 Conclusions 55-55

• Bibliography 56-56

• Acronyms and Abbreviations 57-57

• Exhibit A - Form A, Form B, and Passenger Satisfaction Survey 58-62

• Appendix A 63-65

• Section 1 - Preface 66-66

• 2.1.1 Balanced Scoreboard 67-67

• 2.2.1 Applied Methods 68-68

• 2.2.1.2 Contract Service Dependability Method 69-69

• 2.2.1.3 System Service Availability Method 70-70

• 2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks 71-71

• 2.3.1 Historical Development 72-72

• 2.3.2.2 Conferences on Transportation Performance Measures 73-73

• 2.3.2.3 National Transit Database 74-74

• 2.4 Airline Performance Measurement 75-75

• 2.4.1 Government-Monitored Measures 76-76

• 2.4.2 Airport Operator/Airline Measures 77-77

• 2.5.1 FHWA Performance Measurement Program 78-79

• 2.5.1.2 Buffer and Planning Time Indices 80-80

• 2.5.2.3 Throughout 81-81

• 2.6 Conclusion 82-83

• 3.2 APMs 84-84

• 3.4 Airlines 85-85

• 3.5 Highways 86-86

• 4.1.3 Select APM Systems for Site Visits 87-88

• 4.2.2 Conduct Site Visits 89-89

• 4.3.3 Step 3: Report to ACRP Panel on Participation Ratio 90-90

• 4.3.10 Step 10: Transmit Thank-You Letters to Respondents 91-91

• 5.1.2 Section 2: Performance Measures 92-92

• 5.1.4 Section 4: Suggestions for Improving APM Performance Measures 93-93

• 5.1.5 Section 5: System and Operating Characteristics 94-94

• 5.2.2 System and Operating Characteristics 95-99

• 5.2.4 Performance Measures 100-104

• 5.2.6 Suggestions for Improving Airport APM Performance Measures 105-105

• Section 6 - Airport APM Survey 106-125

• Abbreviations used without definitions in TRB publications 126-126

Transportation Research Board " Appendix A ." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports . Washington, DC: The National Academies Press, 2012 .

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