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ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012)
Airport Cooperative Research Program (ACRP)

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Transportation Research Board. "3.1.1 Legal Precedents." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports. Washington, DC: The National Academies Press, 2012.

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Page
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Front Matter (R1-R10)
Summary (1-3)
1.1 Research Approach (4-5)
2.3 How to Use This Guidebook (6-6)
2.4 Other ACRP Reports (7-7)
3.1.1 Legal Precedents (8-8)
3.1.2 O&M Contract Durations (9-9)
3.2 Procurement of O&M Services: Contractual Options (10-10)
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff (11-11)
3.3 Measurement of O&M Procurement Methodology Criteria (12-12)
3.3.1 Measurement Factor: Cost (13-13)
3.3.2 Measurement Factor: Risk (14-15)
3.3.3 Measurement Factor: Other (16-17)
3.3.4 Summary (18-18)
3.4 O&M Contract's Relationship to Performance Measurement (19-19)
4.1.1 Applied Methods (20-21)
4.1.2 Theoretical Methods (22-22)
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports (23-23)
5.1.3 Routes Operated in Maximum Service (24-24)
5.2 Service Descriptive Characteristics (25-25)
5.2.4 Vehicles Available for Maximum Service (26-26)
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) (27-29)
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) (30-33)
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) (34-37)
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles (38-39)
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile (40-41)
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) (42-43)
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction (44-45)
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops (46-47)
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations (48-49)
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems (50-50)
6.2 Measures for Planning and Designing Airport APM Systems (51-51)
7.2 Administrative and Funding Issues (52-52)
7.3 Airport Participation Issues (53-53)
7.4 Data Collection and Reporting Issues (54-54)
7.5 Conclusions (55-55)
Bibliography (56-56)
Acronyms and Abbreviations (57-57)
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey (58-62)
Appendix A (63-65)
Section 1 - Preface (66-66)
2.1.1 Balanced Scoreboard (67-67)
2.2.1 Applied Methods (68-68)
2.2.1.2 Contract Service Dependability Method (69-69)
2.2.1.3 System Service Availability Method (70-70)
2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks (71-71)
2.3.1 Historical Development (72-72)
2.3.2.2 Conferences on Transportation Performance Measures (73-73)
2.3.2.3 National Transit Database (74-74)
2.4 Airline Performance Measurement (75-75)
2.4.1 Government-Monitored Measures (76-76)
2.4.2 Airport Operator/Airline Measures (77-77)
2.5.1 FHWA Performance Measurement Program (78-79)
2.5.1.2 Buffer and Planning Time Indices (80-80)
2.5.2.3 Throughout (81-81)
2.6 Conclusion (82-83)
3.2 APMs (84-84)
3.4 Airlines (85-85)
3.5 Highways (86-86)
4.1.3 Select APM Systems for Site Visits (87-88)
4.2.2 Conduct Site Visits (89-89)
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio (90-90)
4.3.10 Step 10: Transmit Thank-You Letters to Respondents (91-91)
5.1.2 Section 2: Performance Measures (92-92)
5.1.4 Section 4: Suggestions for Improving APM Performance Measures (93-93)
5.1.5 Section 5: System and Operating Characteristics (94-94)
5.2.2 System and Operating Characteristics (95-99)
5.2.4 Performance Measures (100-104)
5.2.6 Suggestions for Improving Airport APM Performance Measures (105-105)
Section 6 - Airport APM Survey (106-125)
Abbreviations used without definitions in TRB publications (126-126)

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8 Chapter 3 Transitioning from APM Planning and Implementation to APM Operations and Maintenance ACRP Project 03-06 produced ACRP Report 37: Guide- operation and maintenance of an APM. These contractual book for Planning and Implementing Automated People Mover aspects primarily involve the contractual procurement op- Systems at Airports. ACRP Project 03-07 provides this report tions for securing the O&M services. Although it is ultimately as a companion to ACRP Report 37. Taken together, these the terms and conditions of the O&M contract that specify two guidebooks provide airport staff and other appropriate the performance measures discussed in this report, the pur- stakeholders a recommended pathway forward that spans the pose of this transitional chapter is not to discuss in detail the range from initial APM conceptualization to measuring and particulars of those terms and conditions. Rather, this chap- maximizing the efficiency of the actual day-to-day operation ter offers a high-level overview of four different methods for and maintenance of the APM system. procuring O&M services. These methods are the historic sole- The reader is encouraged to consult ACRP Report 37-- source method of procuring O&M services, the more recent particularly Chapter 10, APM System Procurement and Chap- competitive procurement of O&M services, in-sourcing the ter 11, Operations and Maintenance. These chapters offer a O&M services to airport staff, and combining a competitive high-level overview of moving from the planning of an APM procurement with a sole-source contract for parts and tech- system to its actual procurement, as well as options for its on- nical support. This chapter compares these four procurement going operation and maintenance. Chapter 3 herein reiterates options via three primary measurement factors (cost, risk, some of the highlights of Chapters 10 and 11 of the other report, and other) and offers a summary of this comparison. Lastly, elaborates on related aspects, and offers recent developments this chapter summarizes the O&M contract's relationship to in procuring O&M services that have occurred subsequent to performance measurement. the research and publication of ACRP Report 37. Chapter 3 discusses the contractual aspects of transition- 3.1Recent Developments ing from planning and implementing an APM to the actual in Procuring Ongoing O&M Services Since the publication of ACRP Report 37, several devel opments in the O&M procurement area have occurred or are occurring at the time of publication of this guidebook. These include legal precedents, changes to what were formerly typical O&M contract durations, and internal changes within the O&M contract proposer pool (i.e., those companies capable and willing to propose on such contracts). 3.1.1 Legal Precedents Airport authorities that govern airports of the physical size and operational intensity that necessitate an APM are Photo: www.bombardier.com public entities. Such authorities are usually a city (or county) Maintenance Facility at San Francisco department, an arm of a city (or county) department, or International Airport an independent, quasi-governmental body such as a com-