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84 S e c t i o n 3 Appendix A Bibliography 3.1Performance Measurement-- [2.1.13] Obeng, K. "Total Productive Measurement in Bus Transit: Comment." Journal of Transportation Engineering, Vol. 117, No. 6. In General American Society of Civil Engineers. 1991. [2.1.1] Chang, H.W., R.D. Banker, and W.W. Cooper. "Simulation [2.1.14] Phillips, J.K. "An Application of the Balanced Scorecard to Studies of Efficiency and Returns to Scale with Nonlinear Func- Public Transit System Performance Assessment." Transportation tions in DEA," Annals of Operations Research, 1995. Journal, Vol. 43, No. 1. American Society of Transportation and [2.1.2] Charnes, A., W. Cooper, and E. Rhodes. "Measuring the Effi- Logistics, 2004. ciency of Decision-Making Units." European Journal of Operational [2.1.15] Racca, D.P. "Transportation Network Models to Accurately Research, 1978. Estimate Transit Level of Service (Paper 1921)," Proceedings of the [2.1.3] Chu, X.,G.J. Fielding, and B.W. Lamar, "Measuring Transit Twenty-Fourth Annual ESRI User Conference. 2004. Performance Using Data Envelopment Analysis." California Uni- [2.1.16] Takyi, I.K. "A Multi-Dimensional Methodology for Evaluating Public Transportation Services." Transportation Research. Part A: versity, Irvine, 1990. Policy and Practice, Vol. 27, No. 5., Pergamon Press plc; Elsevier, [2.1.4] Federal Highway Administration. Office of Operations. 1993. Performance Measurement Fundamentals. gov/perf_measurement/fundamentals.htm. Accessed October 2007. 3.2APMs [2.1.5] Government Accountability Office. United States of America. Performance Measurement and Evaluation: Definitions and Rela- [2.2.1] American Society of Civil Engineers. Automated People Mover tionships. GAO-05-739SP. May 2005. Standards--Part 1. American Society of Civil Engineers, Reston, [2.1.6] Henderson, G., P. Kwong, and H. Adkins. "Regularity Indices for VA, 2006. Evaluating Transit Performance." Transportation Research Record [2.2.2] Anderson, J.E. "Dependability as a Measure of On-Time Per- 1297. TRB, National Research Council, Washington, D.C., 1991, formance of Personal Rapid Transit Systems." Journal of Advanced pp. 39. Transportation, 26, 1992, Institute for Transportation, Inc. [2.1.7] Kaplan, R., and D. Norton. "The Balanced Scorecard: Measures [2.2.3] Chicago O'Hare International Airport. AGT System Technical that Drive Performance." Harvard Business Review. Vol. 70, Issue 1, Provisions. Undated. [2.2.4] Chicago O'Hare International Airport. How to Count the Avail- Jan/Feb 1992, pp. 7179. ability. 1993. [2.1.8] Lee, D.B., "Transit Cost and Performance Measurement." [2.2.5] Cottrell, W.D., and Y.J. Nakanishi. "Airport APM Performance Transport Reviews, Vol. 9, No. 2. Taylor & Francis Limited, 1989. Measurement: Network Configuration and Service Availability." [2.1.9] Litman, T. 2005. "Measuring Transportation: Traffic, Mobility 11th International Conference on Automated People Movers, Apr. and Accessibility." The ITE Journal, Vol. 73, No. 10, October 2003, 2007, American Society of Civil Engineers. Vienna. pp. 2832. [2.2.6] DallasFort Worth International Airport. APM System Oper- [2.1.10] Liu, R., R. Pendyala, and S. Polzin. "A Simulation of the Effects ations and Maintenance General Conditions (Conformed), of Intermodal Transfer Penalties on Transit Use." Transportation November 2000. Research Record 1623. TRB, National Research Council, Washing- [2.2.7] Elms, C.P. "Defining and Measuring Service Availability for Com- ton, D.C., 1998, pp. 8895. plex Transportation Networks." International Conference on PRT & [2.1.11] National Partnership for Reinventing Government. Balancing Other Emerging Transportation Systems, Nov. 1996. Minneapolis. Measures: Best Practices in Performance Management. August 1999. [2.2.8] Frey, H., and A. Levy. "An Incentive Approach to Contractual Availability for Downgraded Operation." 9th International Con- measure.html. Accessed October 2007. ference on Automated People Movers, Sept. 2003, ALONEX/Aero- [2.1.12] National Performance Review. Serving the American Public: Best ports de Paris. Singapore. Practices in Performance Measurement. Benchmarking Study Report. [2.2.9] Gosling, G.D., and L. Xiao-Yun. "Modeling Measures to Improve June 1997. Intermodal Connectivity At Airports." University of California at mrk/nprbook.html. Accessed October 2007. Berkeley, 2006.