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90 Table A-7. Trip #1 site visits. System Location Type Name Date Visited Host* Toronto (YYZ) Airport The LINK 12-03-07, a.m. Mr. M. Riseborough, GTAA Detroit (DTW) Airport Express Tram 12-03-07, p.m. Mr. D. Farmer, NWA Detroit, MI Non-airport Detroit People Mover 12-04-07, a.m. Ms. B. Hansen, DTC Chicago (ORD) Airport Airport Transit System 12-04-07, p.m. Mr. R. Rambhajan, OATS Newark (EWR) Airport AirTrain Newark 12-05-07, p.m. Ms. J. Giobbie, PANY&NJ New York City (JFK) Airport AirTrain JFK 12-06-07, a.m. Mr. H. McCann, PANY&NJ *GTAA = Greater Toronto Airports Authority; NWA = Northwest Airlines; DTC = Detroit Transportation Corporation; OATS = O'Hare Airport Transit System; PANY&NJ = Port Authority of New York & New Jersey Table A-8. Trip #2 site visits. System Location Type Name Date Visited Host* Vancouver, BC Non-airport SkyTrain 12-10-07, a.m. Mr. C. Morris, BC Rapid Transit SeattleTacoma (SEA) Airport Satellite Transit System 12-11-07, a.m. Mr. T. O'Day, Port of Seattle Seattle, WA Non-airport Seattle Center Monorail 12-11-07, p.m. Mr. G. Barney, Seattle Monorail Svcs *BC Rapid Transit = British Columbia Rapid Transit Company visits themselves, assisted the team in developing the survey 4.3.1Step 1: Distribute Introductory Letter instrument. The research team rode the systems and toured the main In the first step of the survey, the research team sent a letter tenance shops and control centers during each of the visits. to the chief executive of each system to introduce the research The team was also able to obtain a large amount of information team, the project's scope of work, and the objectives of the from the owners/operators through their comprehensive project and survey. The letter informed the recipients that a presentation of the systems as well as their answers to the many member of the team would be calling them within the fol- questions asked by the research team members. In some cases, lowing week to inquire as to their willingness to participate the hosts provided preliminary performance measurement in the survey. reports and data for the team to take with them. 4.3.2Step 2: Determine Willingness 4.2.3 Finalize Survey Instrument to Participate in Survey Based on the information collected during the visits and In the second step of the survey, the research team contacted from the host's comments obtained on the instrument, the by telephone the chief executive of each system to discuss the research team updated the draft survey at the conclusion of introductory letter and any questions they may have had and the site visits. determine whether they were willing to complete a survey of It became apparent during development of the draft survey their system. For those that agreed to participate, the team and site visits that a separate survey instrument for airport obtained the participant's email address to which the survey and non-airport APM systems would be more appropriate could be distributed. since certain questions for an airport APM system may not The research team tracked the systems that agreed to apply to a non-airport APM system. While the differences participate and proceeded with subsequent steps once all between the surveys were not expected to be substantial, the responses were obtained. team decided to implement different surveys, which also enabled the team to provide a clearer explanation to the non- airport APM systems as to the reasons for their inclusion in a 4.3.3Step 3: Report to ACRP Panel project about airport APM performance measurement. on Participation Ratio In the third step of the survey, the research team notified the ACRP Senior Program Officer (SPO) and panel of the 4.3 Survey Plan participation ratio on the survey. The plan for implementing the survey of airport and non- Once it was known that at least 50% of the systems were airport APM systems is described in the following steps. willing to participate in the survey, the team immediately