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91 notified the SPO and panel that the participation ratio had 4.3.7 Step 7: Survey Follow-Up reached that level. The team then proceeded with Step 4. In the seventh step, the research team contacted by telephone the survey participants that had not yet provided responses to 4.3.4 Step 4: Distribute Survey ensure that they had not encountered any difficulties with the survey. The call was made by the end of the third week from In the fourth step of the survey, the research team dis- the date the survey was distributed. tributed via email the survey instrument attached to a letter The team also contacted survey participants by telephone containing a synopsis of the survey categories, instructions and email with any outstanding questions resulting from the on how and where participants could forward their survey responses that were received. These contacts were made as responses and other material, the date that responses were was necessary once responses were received and questions desired, and other information relevant to completing the had arisen. survey. Where participants were having problems answering The survey instrument was in an electronic format that questions, the team assisted by providing clarification(s) and the participants could complete on their computers and send sharing responses from other owners/operators. In cases where back via email attachment or print out and complete by hand. there were multiple questions and/or time constraints and a In the survey cover letter, participants were given the option face-to-face meeting was more efficient, the team coordinated of returning responses and accompanying material via email, with the participant in answering survey questions on site. upload to an FTP site, or delivery service to the research team at the project's cost. 4.3.8Step 8: Report to ACRP Panel 4.3.5 Step 5: Verify Receipt of Survey on Response Ratio In the fifth step of the survey, the research team contacted In the eighth step of the survey, the research team notified the survey participants by telephone approximately 4 days the SPO and panel of the response ratio on the survey. after distribution of the survey to verify that the survey had been received. During the call the team inquired if the recipients 4.3.9Step 9: Compile Data and had had the opportunity to review the survey, if there were Clarify Responses any questions, and if they were still intending to participate. This provided an opportunity to determine the recipients' In the ninth step of the survey, the research team continued reaction to the survey and make adjustments early in the to compile survey responses and other data and contacted process, if necessary. participants to clarify responses where necessary. 4.3.6 Step 6: Receive Survey Responses 4.3.10Step 10: Transmit Thank-You Letters to Respondents In the sixth step of the survey, the research team began to receive responses from participants, organize the data, and In the tenth and final step of the survey, the research team perform analysis by identifying the similarities and differences distributed thank-you letters to the participants that provided in the data. responses to the survey.