National Academy of Sciences | 150 Year Anniversary

Questions? Call 800-624-6242

| Items in cart [0]

The National Academies Press

Rights & Permissions

topleft topright

ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports (2012)
Airport Cooperative Research Program (ACRP)

Citation Manager

Transportation Research Board. "5.1.2 Section 2: Performance Measures." ACRP Report 37A: Guidebook for Measuring Performance of Automated People Mover Systems at Airports. Washington, DC: The National Academies Press, 2012.

Please select a format:

BibTeX EndNote RefMan


Page
92
bottomleft bottomright
Page
92
Front Matter (R1-R10)
Summary (1-3)
1.1 Research Approach (4-5)
2.3 How to Use This Guidebook (6-6)
2.4 Other ACRP Reports (7-7)
3.1.1 Legal Precedents (8-8)
3.1.2 O&M Contract Durations (9-9)
3.2 Procurement of O&M Services: Contractual Options (10-10)
3.2.3 Option 3: In-Sourcing O&M Services to Airport Staff (11-11)
3.3 Measurement of O&M Procurement Methodology Criteria (12-12)
3.3.1 Measurement Factor: Cost (13-13)
3.3.2 Measurement Factor: Risk (14-15)
3.3.3 Measurement Factor: Other (16-17)
3.3.4 Summary (18-18)
3.4 O&M Contract's Relationship to Performance Measurement (19-19)
4.1.1 Applied Methods (20-21)
4.1.2 Theoretical Methods (22-22)
4.2 Characteristics of Effective Performance Measurement Systems for APM Systems at Airports (23-23)
5.1.3 Routes Operated in Maximum Service (24-24)
5.2 Service Descriptive Characteristics (25-25)
5.2.4 Vehicles Available for Maximum Service (26-26)
5.3.1 Airport APM Performance Measure #1: Service Availability (Tier A Approach) (27-29)
5.3.2 Airport APM Performance Measure #1: Service Availability (Tier B Approach) (30-33)
5.3.3 Airport APM Performance Measure #1: Service Availability (Tier C Approach) (34-37)
5.3.4 Airport APM Performance Measure #2: Safety Incidents per 1,000 Vehicle Service Miles (38-39)
5.3.5 Airport APM Performance Measure #3: O&M Expense per Vehicle Service Mile (40-41)
5.3.6 Airport APM Performance Measure #4: Actual and Scheduled Capacity (Peak Versus All Other) (42-43)
5.3.7 Airport APM Performance Measure #5: Passenger Satisfaction (44-45)
5.3.8 Airport APM Performance Measure #6: Missed Stations per 1,000 Station Stops (46-47)
5.3.9 Airport APM Performance Measure #7: Unintended Stops per 1,000 Interstations (48-49)
6.1 Internal Measures for Assessing and Improving Performance of Airport APM Systems (50-50)
6.2 Measures for Planning and Designing Airport APM Systems (51-51)
7.2 Administrative and Funding Issues (52-52)
7.3 Airport Participation Issues (53-53)
7.4 Data Collection and Reporting Issues (54-54)
7.5 Conclusions (55-55)
Bibliography (56-56)
Acronyms and Abbreviations (57-57)
Exhibit A - Form A, Form B, and Passenger Satisfaction Survey (58-62)
Appendix A (63-65)
Section 1 - Preface (66-66)
2.1.1 Balanced Scoreboard (67-67)
2.2.1 Applied Methods (68-68)
2.2.1.2 Contract Service Dependability Method (69-69)
2.2.1.3 System Service Availability Method (70-70)
2.2.2.2 Defining and Measuring Service Availability for Complex Transportation Networks (71-71)
2.3.1 Historical Development (72-72)
2.3.2.2 Conferences on Transportation Performance Measures (73-73)
2.3.2.3 National Transit Database (74-74)
2.4 Airline Performance Measurement (75-75)
2.4.1 Government-Monitored Measures (76-76)
2.4.2 Airport Operator/Airline Measures (77-77)
2.5.1 FHWA Performance Measurement Program (78-79)
2.5.1.2 Buffer and Planning Time Indices (80-80)
2.5.2.3 Throughout (81-81)
2.6 Conclusion (82-83)
3.2 APMs (84-84)
3.4 Airlines (85-85)
3.5 Highways (86-86)
4.1.3 Select APM Systems for Site Visits (87-88)
4.2.2 Conduct Site Visits (89-89)
4.3.3 Step 3: Report to ACRP Panel on Participation Ratio (90-90)
4.3.10 Step 10: Transmit Thank-You Letters to Respondents (91-91)
5.1.2 Section 2: Performance Measures (92-92)
5.1.4 Section 4: Suggestions for Improving APM Performance Measures (93-93)
5.1.5 Section 5: System and Operating Characteristics (94-94)
5.2.2 System and Operating Characteristics (95-99)
5.2.4 Performance Measures (100-104)
5.2.6 Suggestions for Improving Airport APM Performance Measures (105-105)
Section 6 - Airport APM Survey (106-125)
Abbreviations used without definitions in TRB publications (126-126)

Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.

OCR for page 92
92 S e c t i o n 5 Survey Implementation and Data Analysis (Task 4) Task 4 of the research required the following work: 4. Who is the operator of the system, contracted or otherwise? Conduct the survey developed in Task 3 and compile the What was the basis for their selection? survey findings. In addition to compiling the survey results, 5. Who is the maintainer of the system, contracted or other the researchers should identify similarities and differences wise? What was the basis for their selection? in defining performance measures and data among APM 6. Who is the supplier of the system elements (e.g., the systems at airports. For example, APM systems at airports vehicles, automatic train control equipment, guide currently define grace periods and downtime in different way running surfaces)? What was the basis for their ways. selection? The following subsections document the results of the 7. What functions at your system are contracted by the owner work undertaken for Task 4 of the research. (and what functions are subcontracted by the contracted system operator or maintainer, if applicable)? 5.1 Survey Implementation 8. What is the number of operations and maintenance per- sonnel required to operate and maintain the system? The research team surveyed 31 North American APM 9. When did your system first open to the public? systems (all 22 airport systems in North America and nine 10. Who can we contact with questions about your survey non-airport systems) in accordance with the survey plan responses? Please provide a name, title, and contact infor- described in Section 4. Fourteen of the 22 airport APM systems mation (telephone and email address). returned survey responses, and four of the nine non-airport APM systems returned survey responses. This represents participation rates of 64% for airport APM systems, 44% for 5.1.2 Section 2: Performance Measures non-airport APM systems, and an overall participation rate of 58%, exceeding the 50% participation rate desired by the 1. What performance measure(s) do you use to judge over- ACRP panel. With 14 airport APM systems and four non-airport all performance of your system? Please describe each APM systems participating, the minimum quantity of APM measure, including their names, how they are calculated, systems participating also exceeded the panel-recommended and their associated definitions, rules, and formulas. Please numbers of 10 airport APM systems and three non-airport attach, upload, or send material as necessary to explain APM systems. this answer. In summary, the surveys contained the following questions, 2. What performance measure(s) do you use for contrac- organized in the five sections described in the following and tual compliance purposes? Please describe each mea- provided in Section 6 of this Appendix. sure, including their names, how they are calculated, and their associated definitions, rules, formulas, and interpretations, including how rigorous the contract 5.1.1 Section 1: General Information is followed and any modifications of the contract that 1. What is the name of your APM system? may have been made. Please attach, upload or send 2. What is the location of your system? material, including any applicable contract sections, to 3. Who is the owner of the system? explain this answer.