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3. Please describe every instance in which you allow a grace the passenger's perspective (i.e., what measure is best at
period (e.g., at schedule transitions, during incidents, for representing impacts on your system's passengers)?
late trains), the duration of each grace period, and its 13. How does your system affect overall airport perfor-
effect on calculation of performance measures such as mance? In response to this question, please consider the
system availability. Please attach, upload, or send material following:
as necessary to explain this answer. A. Is your system the only form of transportation from
4. Please describe the instances in which you allow credit which passengers can choose, or is an alternative
for partial service, including how it is calculated and form/mode of transportation available while your
its associated definitions, rules, and formulas. Please system is operating (such as walking, automobiles/
attach, upload, or send material as necessary to explain taxis, buses)?
this answer. B. How disruptive to airport performance is it when
5. What performance measure(s) do you use to judge sub- your system is unavailable? For example, would the
system and/or component performance? Please describe airport continue to perform fairly well during a
each measure, including their names, how they are calcu- shutdown because passengers can get to areas served
lated, and their associated definitions, rules, and formulas. by your system by other means (such as walking), or
Please attach, upload, or append material as necessary to would the loss of your system have a major adverse
explain this answer. impact on airport performance (because buses would
6. What safety-related performance measure(s) do you track? have to be called in, for example)? Please describe
Please attach, upload, or append material as necessary to if such an outage affects only part of the airport
explain this answer. (e.g., one concourse) or if it affects the entire airport
7. What security-related performance measure(s) do you (e.g., all terminals, parking facilities, rental cars).
track? Please attach, upload, or append material as neces- 14. What operating strategies do you employ to improve the
sary to explain this answer. performance of your system?
8. What performance measure(s) do you use to judge 15. What equipment capabilities or configurations that do
efficiency and/or effectiveness in general, and in par- not exist in your system today would improve its perfor-
ticular, the economic efficiency and/or effectiveness at mance if they were implemented? Please describe how
your system? Please describe each measure, including these would improve performance.
their names, how they are calculated, and their asso-
ciated definitions, rules, and formulas. Please attach,
5.1.3 Section 3: Data Collection
upload, or append material as necessary to explain this
answer. 1. What methods do you use to collect and report data for
9. What performance measure(s) do you use to judge the the performance measures provided previously? Please
passenger experience at your system? Please describe each attach, upload, or send any procedures that may describe
measure, including their names, how they are calculated, collection and reporting of data at your system.
their associated definitions, rules, and formulas, and the 2. Please attach, upload, or append examples of the daily,
frequency of collection from passengers. Please attach, monthly, and annual data collection forms and reports
upload, or append material as necessary to explain this that you currently use.
answer. 3. Please provide quantitative data that describes the per-
10. What other performance measure(s) is in use at your formance of your system in 2007, using the performance
system that you have not already provided? Please measures you have described previously. Please attach,
describe each measure, including their names, how they upload, or append material as necessary to explain this
are calculated, and their associated definitions, rules, and answer.
formulas. Please attach, upload, or append material as
necessary to explain this answer.
5.1.4Section 4: Suggestions for Improving
11. What data do you collect (that is not already collected
APM Performance Measures
for the measures you have provided previously) that could
be used as a performance measure? Please append material 1. Please provide any plans you may have regarding ways to
as necessary to explain this answer. improve your own data collection and performance mea-
12. Which of the measures that you have provided previ- suring process. Please attach, upload, or append material
ously best represents your system's performance from as necessary to explain this answer.
