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TABLE 1
PROFILE STUDIES
TECHNOLOGY AND INFORMATION MANAGEMENT
Miami-Dade Transit, SF MUNI, Milwaukee County Transit System,
Rochester Genesee RTA, NYC Transit, Coast Mountain Bus Co., Toronto
Barriers Transit Commission, Winnipeg Transit
Information
Management Edmonton Transit System
Greater Bridgeport Transit, Rochester Genesee RTA, King County Metro,
IndyGo, Miami-Dade Transit, Pinellas Suncoast TA, Coast Mountain Bus
Video Surveillance Co., Toronto Transit Commission
Greater Cleveland RTA, Madison Metro Transit, King County Metro,
Audio Surveillance IndyGo, Pinellas Suncoast TA, San Antonio VIA
Greater Cleveland RTA, Madison Metro Transit, Pinellas Suncoast TA, San
AVL Antonio VIA, Coast Mountain Bus Co., Winnipeg Transit
TODSS Pace Suburban Bus
Emergency
Communications Pinellas PSTA, Cleveland GCRTA
DNA Kits London TFL
PERSONNEL, POLICING, TRAINING
Operator Selection CUTA, NYC Transit, Winnipeg Transit
Policing Pierce Transit, Edmonton Transit, MBTA
Self-defense tools Houston METRO, Minneapolis Metro Transit
Self-defense training Pierce Transit, River City TARC, Calgary Transit, Winnipeg Transit
Customer service
training Pierce Transit, NYC Transit, Coast Mountain Bus Co.
Behavioral
Assessment Hampton Roads, Pinellas Transit
AGENCY POLICIES AND LEGISLATION
Albany, NY CDTA, Madison Metro Transit, Montgomery County Transit,
Suspension of Service Pierce Transit, SUN METRO, Edmonton Transit, Charlotte CATS
Workplace Violence WMATA, Pierce Transit
Las Vegas Max Line, Cleveland GCRTA, King County Metro, Coast
Fare Policy Mountain Bus Co.
Legislation with
Enhanced Penalties CTTRANSIT, WMATA
Employee Assistance CTTRANSIT, Pierce Transit, Toronto Transit Commission
NYC Transit, NJ Transit, Edmonton Transit, Hampton Roads, Albany, NY
Passenger Outreach CDTA, Toronto Transit Commission
School, Community Chicago CTA, Greater Cleveland RTA, King County Metro, San Antonio
Outreach VIA, Rochester Genesee RTA, WMATA, Edmonton Transit
Other Policies Toronto Transit Commission, Las Vegas Veolia Transportation
REPORT ORGANIZATION profiles related to agency policies and legislation. Finally,
The report is organized into seven chapters, including this chapter seven summarizes the findings of this project, pro-
introductory chapter. The literature summary is presented in vides highlights of practices to prevent and mitigate bus oper-
chapter two, and the survey results are described in chapter ator assaults, discusses related issues, and presents items for
three. Chapter four contains the profiles on technology and further research. The appendices contain supplemental mate-
information management. Chapter five contains the profiles rial on agency practices, legislation and policies, the survey
on personnel, policing, and training. Chapter six contains the instrument, and participating agency list.
