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11 TABLE 1 PROFILE STUDIES TECHNOLOGY AND INFORMATION MANAGEMENT Miami-Dade Transit, SF MUNI, Milwaukee County Transit System, Rochester Genesee RTA, NYC Transit, Coast Mountain Bus Co., Toronto Barriers Transit Commission, Winnipeg Transit Information Management Edmonton Transit System Greater Bridgeport Transit, Rochester Genesee RTA, King County Metro, IndyGo, Miami-Dade Transit, Pinellas Suncoast TA, Coast Mountain Bus Video Surveillance Co., Toronto Transit Commission Greater Cleveland RTA, Madison Metro Transit, King County Metro, Audio Surveillance IndyGo, Pinellas Suncoast TA, San Antonio VIA Greater Cleveland RTA, Madison Metro Transit, Pinellas Suncoast TA, San AVL Antonio VIA, Coast Mountain Bus Co., Winnipeg Transit TODSS Pace Suburban Bus Emergency Communications Pinellas PSTA, Cleveland GCRTA DNA Kits London TFL PERSONNEL, POLICING, TRAINING Operator Selection CUTA, NYC Transit, Winnipeg Transit Policing Pierce Transit, Edmonton Transit, MBTA Self-defense tools Houston METRO, Minneapolis Metro Transit Self-defense training Pierce Transit, River City TARC, Calgary Transit, Winnipeg Transit Customer service training Pierce Transit, NYC Transit, Coast Mountain Bus Co. Behavioral Assessment Hampton Roads, Pinellas Transit AGENCY POLICIES AND LEGISLATION Albany, NY CDTA, Madison Metro Transit, Montgomery County Transit, Suspension of Service Pierce Transit, SUN METRO, Edmonton Transit, Charlotte CATS Workplace Violence WMATA, Pierce Transit Las Vegas Max Line, Cleveland GCRTA, King County Metro, Coast Fare Policy Mountain Bus Co. Legislation with Enhanced Penalties CTTRANSIT, WMATA Employee Assistance CTTRANSIT, Pierce Transit, Toronto Transit Commission NYC Transit, NJ Transit, Edmonton Transit, Hampton Roads, Albany, NY Passenger Outreach CDTA, Toronto Transit Commission School, Community Chicago CTA, Greater Cleveland RTA, King County Metro, San Antonio Outreach VIA, Rochester Genesee RTA, WMATA, Edmonton Transit Other Policies Toronto Transit Commission, Las Vegas Veolia Transportation REPORT ORGANIZATION profiles related to agency policies and legislation. Finally, The report is organized into seven chapters, including this chapter seven summarizes the findings of this project, pro- introductory chapter. The literature summary is presented in vides highlights of practices to prevent and mitigate bus oper- chapter two, and the survey results are described in chapter ator assaults, discusses related issues, and presents items for three. Chapter four contains the profiles on technology and further research. The appendices contain supplemental mate- information management. Chapter five contains the profiles rial on agency practices, legislation and policies, the survey on personnel, policing, and training. Chapter six contains the instrument, and participating agency list.