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37 FIGURE 20 Lisbon enclosure, passenger service window FIGURE 21 Lisbon enclosure. (Courtesy: Dr. Frank Goldsmith, open. (Courtesy: Dr. Frank Goldsmith, TWU Local 100.) TWU Local 100.) Toronto Transit Commission, Toronto, Canada various safety barriers, including a sliding barrier and enclo- sures. Many of Winnipeg's operators have voiced various con- The Toronto Transit Commission (TTC) serves the greater cerns about shields and do not currently support the installation Toronto metropolitan region. TTC has approximately of the barriers. 12,000 employees, 1,644 buses, 140 bus routes, and operated 124 million bus kilometers in 2010. TTC began installing barriers in 2009, so its entire bus fleet could have them by INFORMATION MANAGEMENT the end of 2010. The lower portion is metal and the upper AND CRIME ANALYSIS portion is Plexiglas, as shown in the photo in Figure 23. Because the union was not in favor of mandatory barriers, Information management includes intelligence gathering, TTC decided to make the barriers optional--although the crime data analysis, and strategic resource allocation. bottom half of the barrier is closed during revenue service, Although many transit agencies perform some type of crime the top half can be opened or closed at the discretion of monitoring, as noted in TCRP Synthesis 80, the larger transit the operator. There have been concerns noted by the opera- agencies tend to employ more advanced crime management tors about glare in the front and side windows caused by the and analysis procedures such as CompStat (COMParative barriers. STATistics) to manage crime in a systematic manner. Comp- Stat is a crime management tool that uses crime mapping technology, crime data analysis, and accountability meetings Winnipeg Transit, Manitoba, Canada to identify trends and areas of potential incidents and hotspots. The effectiveness of various policing measures and relative Winnipeg Transit serves Winnipeg, the capital of Manitoba, performance of precincts or units can be assessed using an ethnically diverse city. Winnipeg Transit is evaluating CompStat.

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38 FIGURE 23 Toronto Transit Commission barrier. (Courtesy: Toronto Transit Commission.) FIGURE 22 Lisbon enclosure. (Courtesy: Dr. Frank Goldsmith, thorough security review. A crime analysis unit was initiated TWU Local 100.) as part of a larger information management strategy. The Daily Crime Forecast, which was implemented in January Advantages 2006, provides actionable intelligence in a user-friendly for- mat. The forecast analyzes 12 months of data to identify Intelligence and crime analysis allow for more efficient trends and patterns, and uses spatial hot spots optimized for and effective resource allocation, including officer time of day, day of week, day of month, and month. The fore- deployment throughout the system. cast, automatically updated daily, includes the latest trends Crime analysis provides insights into crime trends, spe- and focuses on all crime types for which there is an identified cific crime categories, hot spots, problematic time peri- incident time. The forecast is based on the notion that it is ods, and perpetrators; use of specific algorithms/models more prudent to send officers to locations/times with higher may help law enforcement predict crime hotbeds. crime predictability, and incorporates a predictability crime CAD systems incorporate mapping technology to dis- score. Although overall crime rates did not change signifi- patch units to incidents, keep track of ongoing inci- cantly after the implementation of this information manage- dents, and provide officers with remote access to the ment strategy, the manner in which officers responded to systems. incidents did. There was a 52% decrease in reactive calls for service. There was a proportionate increase in officer- Agency Experience initiated calls, where officers intervene before a call for service was made. Early intervention means that criminal Edmonton Transit System, Alberta, Canada activity, including operator assault, and level of violence are minimized. ETS has received a Canadian Urban Transit Edmonton Transit System (ETS) is one of the larger transit Association (CUTA) award for these efforts. systems in Canada, with 900 buses, more than 6,200 bus stops, 189 routes, and a light rail system. ETS has a service ETS Records Management System and Security Portal-- area of 700 km2 and a service area population of 782,439. ETS uses an electronic records management system Two serious incidents in 2004 prompted ETS to conduct a that captures all relevant incident information and