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46 Coast Mountain Bus Company, provide early notification of a service disruption may go British Columbia, Canada unnoticed. The FTA had published an industry consensus for requirements of a TODSS in 2002, and Pace Suburban Bus In 2006, CMBC experienced 241 operator assaults. After was awarded the demonstration project for the TODSS proto- deployment of the AVL, advanced communications systems, type that has been developed and has been at use at Pace since and video surveillance, the number of assaults decreased to April, 2009. Pace's TODSS prototype was recently awarded 144 in 2009. The reduction in the number of assaults is attrib- ITS America's 2010 Best Project Award. uted to the combination of these new technologies. AVL and the advanced communications systems also significantly reduced incident response times, increasing the likelihood of Advantages the apprehension of offenders and lessening the severity of attacks. Faster incident response. Better fleet management. Is adaptable to the operating rules of individual agencies. Winnipeg Transit, Manitoba, Canada Installation of the AVL systems was completed in Winnipeg Agency Experience Transit's fleet of 545 buses as part of iBus in November 2009. iBus includes advanced radio communications, auto- Pace Suburban Bus, Aurora, Illinois mated real-time schedule tracking, automated next-stop announcements and displays, and a security camera system. Dispatchers were surveyed and performed field tests before The AVL system is already being used for incident response. the TODSS project. The results showed that they were using In December 2009, less than a month after the system was far fewer AVL/CAD functions than expected. They cited the installed, two teens assaulted an operator with pepper spray; following as reasons for underutilization of the AVL/CAD passengers were also affected by the spray. The responder, system: lack of time, high pressure of their job requirements, using the AVL system, was able to reach the bus in 3 min. and lack of training on advanced functionality. The two assailants were caught within 10 min and were charged with assault with a weapon and breach of probation. TODSS is designed to make better use of Pace's existing The video and audio of the attack were recorded and used to AVL/CAD by evaluating events based on Pace operating identify and charge the assailants. A bus was hijacked on rules to determine incident priority. Sources of information April 15, 2009, with the hijacker demanding to be taken to a are continuously monitored and only those events requiring particular destination. The operator immediately exited the dispatcher attention are displayed along with corresponding bus. Because of the iBus system on the bus, it was found by service restoration options. The TODSS guides the dispatcher emergency responders within a short time, and the hijacker through the AVL/CAD system to quickly gain situational was successfully captured and prosecuted. Winnipeg's iBus awareness. TODSS then provides a checklist of action items system uses GPS-based automatic vehicle location and com- to perform in order to resolve the incident. External events are munication systems to monitor the location of each bus, com- integrated into the AVL/CAD by TODSS and communication pare it to its schedule, and automatically report deviations to with other centers and systems is automated through the web, Winnipeg's Transit Control Centre. RSS feeds, and e-mail. Through advance configuration of incidents, triggering TRANSIT OPERATIONS DECISION rules, priority, and restoration strategies that conform to SUPPORT SYSTEM Pace's operating procedures, the dispatchers are now guided through the AVL/CAD tools and the specific data related to TODSS improves the functionality of AVL and CAD sys- an incident. Pace expects that the amount of data presented to tems for dispatchers by addressing information overload. the dispatchers will be reduced; at the same time, the data Transit agencies have made significant investments in AVL being evaluated to maintain and restore service will increase, and CAD systems in the past 10 years. These technologies resulting in a more uniform response throughout the system. have helped agencies improve their service effectiveness, response times to incidents, and collection of valuable oper- ating data to make service improvements. At the same EMERGENCY COMMUNICATIONS time, dispatchers have been overwhelmed at times by large amounts of real-time information they need to evaluate. The Bus operators typically have within reach of their seats emer- activity level is often intense at the dispatch centers, and dis- gency panic buttons that open up emergency communication patchers do not have the time to study and recognize the pat- with a dispatch or control center. The communication can be terns of operational problems displayed by the CAD system. covert or overt. Covert communication is used when the oper- Each vehicle in the fleet routinely sends real-time data that ator is being threatened or otherwise believes that overt contact contributes toward information overload. Data messages that with a dispatcher or police would not be advisable. To ensure