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15 and terrorism, professional liability, and cyber risks, worry istration of claims. Of those 10 that conduct such analysis, the respondent airport operators as well. three perform this evaluation every year, three evaluate every 3 or more years, and three evaluate claims admin- Large airport operators prioritize general liability and istration practices when they rebid the airport's insurance war and terrorism as the two loss exposures causing them package. the most concern and requiring the greatest amount of atten- tion today. Business interruption and construction tie for Large airport operator respondents tend to evaluate third among large airport operator exposure concerns. claims administration either every 3 years, when they rebid insurance, or not at all. Medium facilities are split, with three Medium airport operators are most concerned with indicating that they perform costbenefit analysis of claims general liability and construction liability exposures. No administration every year, and three providing varying medium airport operator respondents cited war and ter- responses ranging from evaluation upon rebid of insurance rorism as a priority concern. One medium airport operator to never. All small airport operator respondents answered included automobile liability exposures as one of their top that they do not perform costbenefit analysis regarding three exposure concerns. self-administration of claims, which is not unexpected given that none of the small airport operator respondents currently Small airport operator exposure concerns primarily engage in self-administration of claims. include general liability and automobile liability. Fewer than half of small airport operator respondents reported business In summation, the survey results indicate that medium interruption, environmental considerations, or cyber risk airport operators tend to evaluate self-administration of within their top-three exposure concerns. No small airport claims more frequently than both large and small airport operators mentioned professional liability or war and terror- operators. Although large airport operators do perform this ism exposures as priorities within their organization. analysis, they use this risk management tool less frequently, generally when they rebid the facility's insurance package Overall, general liability exposures take priority with about every 3 years. Small airport operators do not conduct airport operators in all size classes. Small and medium air- this type of costbenefit analysis. port operators did not express concern regarding war and terrorism; however, war and terrorism is of great concern for These results are in line with earlier survey findings larger respondent airport operators. Both large and medium that small airport operators rely less on risk analysis, most airport operators expressed some concern for construction likely because they are without the greater resources of their liability exposures, whereas small airport operators are medium and large airport operator counterparts. more concerned with automobile liability exposures. INCREASING IMPORTANCE OF RISK MANAGEMENT AT CLAIMS ADMINISTRATION AIRPORTS Most airport operators do not self-administer claims. Of Fifteen of 19 respondents indicated that the risk manage- airport operator survey respondents that do, two stated that ment function has become increasingly important to their their facility self-administers general liability claims, and airport in recent years, and not one respondent stated that another self-administers workers' compensation claims, the risk management function had declined in importance automobile liability claims, and all other coverage lines up over recent years. From the survey responses, it appears that to program retention levels. regardless of revenue size, risk management is becoming more of a priority for airports across the country. Only one large airport operator respondent self-administers claims for general liability. Medium airport operators were The increasing weight of the airport risk management split on claims administration, with half indicating that they function may be directly attributed to the ever-expanding self-administer and half outsourcing claims. No small airport nature of the aviation industry. In addition to air transporta- operators reported self-administration of claims. Thus, the tion and preflight dining, airport operators are transition- survey instrument illustrates that medium airport operators ing into full-service operations in the business of providing are most likely to engage in claims administration, whereas hotel accommodations, gym facilities, museum and exhibi- small airport operators do not self-administer claims at all. tion space, shopping, and connections to various methods of ground transportation. The transition equates to new and Results also show that just 10 of 19 respondents do not previously unexplored exposures and the need to effectively conduct a costbenefit analysis relating to the self-admin- oversee those exposures.