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OCR for page 30
30 Information Technology Systems at AirportsA Primer Strategic Planning Airport Master Capital Improvement Plan (CIP), Planning IT Principles, & ITMP IT Master Planning Change Requests & New Requirements System Planning Concept Definition CostBenefit Analysis Operations and Maintenance System Funding Help Desk Administration User Feedback Maintenance Implementation Project Planning Project Charter Design Service Level Agreements (SLAs) & System Documentation Procurement Deployment Figure 3-1. IT system lifecycle. 3.2 Strategic Planning Strategic planning is the coordinated process by which the high-level aims of an organization are translated into individual projects. This phase is usually performed annually to establish or update the goals and high-level plans for the entire airport, including IT. Within the strategic planning phase, key tasks to accomplish include: Airport master planning IT master planning Figure 3-2 depicts the activities and outputs of the strategic planning phase.

OCR for page 30
The IT System LifecycleA Common Process 31 Strategic Planning Airport Master Planning Airport Master Plan IT Master Planning Capital ITMP IT Improvement Principles Plan (CIP) Figure 3-2. Strategic planning phase. 3.2.1 Airport Master Planning Airport master planning is the first step in the strategic planning phase. It is the initial activity that determines the current and future needs of the airport, translates these needs into airport projects and programs, and sets financial investment strategies for the planning period. The results of this step should include the following: Airport goals. The airport goals document takes the needs and deficiencies of an airport and creates the positive statements necessary to address them. It is vital that the airport goals devel- oped be concrete and actionable. They should specify the anticipated beneficiaries and provide target metrics to measure success. Vague goals such as "better customer service" are difficult to translate into actions because they fail to specify the target audience (who the customer is) and the degree of improvement required ("better" can include marginal improvements). Examples of well-formulated goals are "Handle 10% more passengers with the existing terminal infrastructure within four years," "Grow parking revenue 6% over the next three years," and "Reduce inaccurate flight information complaints 30% next year." Airport master plan (AMP). An airport master plan is a long-term, multi-year document that takes the goals of an airport and maps them to major programs and projects. The aim of an AMP is to create a blueprint showing the intended state of an airport at the end of the planning period. AMPs are updated periodically to alter assumptions and ensure continued eligibility for FAA AIP grants. Future IT projects are often explicitly included or dramatically affected by the programs planned in the AMP. Capital improvement plan (CIP). A capital improvement plan is a medium-term document that selects individual projects, often from the AMP, and develops preliminary, high-level financ- ing strategies. Available funds, the ability to raise revenue, and potential debt placement are considerations that must be evaluated in the document when projects are being prioritized. The CIP serves as an intermediate step between the long-term strategic plan provided in an AMP and the airport's annual budget. These outputs are all used as input to the next step, IT master planning.