• Front Matter R1-R10

• Summary 1-2

• Background 3-3

• Project Objectives, Methods, and Scope 4-6

• General Driver Qualifications 7-7

• Safety-Relevant Driver Traits and Other Characteristics 8-18

• Major Retention-Related Personal Traits 19-21

• Overview of Commercial Driver Selection and Hiring 22-22

• Test Characteristics and Requirements 23-27

• Safety-Related Driver Employment Tests 28-35

• Tests for Retention Likelihood 36-37

• Overview of Survey Approach, Analysis, and Interpretation 38-38

• Motor Carrier Safety Manager Survey Methods 39-39

• Motor Carrier Safety Manager Survey Results 40-43

• Case Study A: Large Truckload Carrier 48-48

• Case Study B: Large Truckload Carrier 49-49

• Case Study C: Large Truckload Carrier 50-50

• Case Study E: Medium-Sized Regional Truckload Carrier 51-53

• Case Study F: Medium-Sized Truckload Carrier with Hazmat Operations 54-54

• Case Study H: Medium-Sized Private and For-Hire Food and General Cargo Carrier 55-55

• Case Study I: Small Charter Bus Service 56-56

• Case Study J: Small Charter/Scheduled Bus Service 57-58

• Driver Individual Differences and Safety 59-59

• Driver Selection Tools and Practices 60-61

• Reported Effective Carrier Practices 62-62

• Research and Development Needs 63-65

• ACRONYMS 66-66

• GLOSSARY 67-68

• REFERENCES 69-73

• APPENDIX A - Project Survey Forms 74-80

• APPENDIX B - Sample Company Tools for Improving Driver Selection 81-100

Bergoffen, Gene, Knipling, Ronald R, Burks, Stephen V, Starner, Kristen M, Thorne, Christopher P, Barnes, Michael R, Transportation Research Board " Case Study E: Medium-Sized Regional Truckload Carrier ." CTBSSP Synthesis 21: Driver Selection Tests and Measurement . Washington, DC: The National Academies Press, 2012 .

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