• Front Matter R1-R9

• Summary 1-2

• Background 3-3

• Methodology and Major Sources 4-4

• Disclaimers 5-5

• Survey Method 6-7

• Survey Results 8-16

• Trucking Companies 17-28

• Bus Companies 29-32

• Business, Operational, and Safety Management in Small Companies 33-37

• Small Carrier Violation and Crash Rates 38-40

• Vehicle Equipment and Maintenance 41-42

• Operational Planning and Risk Avoidance 43-44

• Driver Hiring 45-47

• Driver Orientation, Training, and Communications 48-50

• Driver Supervision 51-54

• Crash and Incident Investigation 55-55

• Carrier Performance Tracking and Benchmarking 56-56

• Management Development 57-58

• Systematic Approaches to Motor Carrier Safety Management 59-64

• Study Survey Findings 65-65

• Small Carrier Safety Performance, Advantages, and Disadvantages 66-67

• Improving Small Carrier Safety Management 68-70

• Research and Development Needs 71-72

• References 73-76

• Acronyms 77-77

• Glossary 78-78

• Appendix A - Survey Form Text 79-82

• Abbreviations used without definitions in TRB publications 83-83

Bergoffen, Gene, Knipling, Ronald R, Burks, Stephen V, Nelson, Kenna C, Transportation Research Board " Driver Orientation, Training, and Communications ." CTBSSP Synthesis 22: Safety Management in Small Motor Carriers . Washington, DC: The National Academies Press, 2012 .

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