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Introduction 5 Report Organization This report is divided into two parts. Part 1 provides background information on ferry service and presents case studies of ferry service. Part 2 presents guidance for practitioners and policymakers. Part 1 includes Sections 1 through 5. Following Section 1 (this section), which introduces the study, is Section 2, which provides a definition of the ferry services considered herein. Section 3 identifies ferry service typologies, and Section 4 lists the stakeholders and institutions affecting ferry services in the United States. Section 5 presents case studies of eight ferry operators (whose experiences and findings impact the report guidance). Part 2 includes Sections 6 through 9. Section 6 is an introduction to and summary of the prac- titioners' guide to ferry services. Section 7 focuses on strategic planning issues. Section 8 expands on Section 7 by providing discussion of the key issues (often logistical) in ferry management and operations and approaches to these issues. Section 9 discusses ferry services within an overall strategy (either a corporate, private-sector strategy or a metropolitan or statewide transporta- tion strategy) and then provides guidance on developing a business plan for the ferry operation.