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82 APPENDIX A Survey Instrument SA-27 OFF-BOARD TRANSIT FARE PAYMENT USING PROOF-OF-PAYMENT VERIFICATION WELCOME...and THANKS! PROJECT PURPOSE Under the auspices of the Transportation Research Board (TRB) the Transit Cooperative Research Program (TCRP) is con- ducting a Synthesis of Current Practice among transit agencies in the United States and Canada now employing off-board transit fare payment using proof-of-payment. (The acronym PoP will be used to describe this form of fare collection.) The study will develop a factual understanding of the current state-of-practice for PoP fare collection. Its purpose is to make practical information available to transit operators using PoP fare collection and to those considering its use. To assist TCRP in this study, please complete the following questionnaire regarding PoP operations within your agency. Although we ask you to identify yourself in the event information requires clarification, no agency will be specifically identified in the final report without your approval. DEADLINE FOR SUBMISSION Deadline for returning your completed survey is Friday, January 21, 2011. SAVING AND CONTINUING A PARTIALLY COMPLETED SURVEY Please be aware that you will be able to continue working on your survey in segments if you wish. On the bottom of every page you will see an option - Save and continue survey later. Clicking on this will bring a box with a query for an email address. Provide the desired email address, and click on "Save and continue survey". An email will be sent to that address with a link to the survey. Clicking on the link will bring you to the first page of the partially completed survey. You will need to scroll down the uncompleted portion. Note- During the life of the survey, you will be sent an email with a link to the uncompleted survey only one time to a particular email. That link, however, remains active throughout the survey. COMMENTS OR QUESTIONS? TCRP has engaged Lee Engineering to conduct this study. If you have any questions or need clarification on aspect of the survey, please feel free to contact TCRP's consultant for the study: Tom Larwin 619.251.0419 tlarwin@lee-eng.com

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83 BASIC INFORMATION ABOUT YOU AND YOUR TRANSIT SYSTEM 1. Please provide your contact information Agency: _______________________________________ Name: ________________________________________ Position Title: __________________________________ Phone number: _________________________________ e-mail address: _________________________________ 2. What modes does your agency operate? (Select all that apply) [ ] Bus (non-BRT) [ ] Bus rapid transit (BRT) [ ] Vintage or modern streetcar [ ] Light rail transit (LRT) [ ] Commuter rail [ ] Heavy rail [ ] Passenger ferry [ ] Other (please specify): 3. What is your agency's experience with PoP fare collection? (Select single most appropriate answer) [ ] We use on one or more routes and are not considering any significant changes [ ] We use on one or more routes and are considering adding more routes [ ] We use on one or more routes but are considering/planning its elimination [ ] In the past we have used on one or more routes but have eliminated its use [ ] We have never used but are seriously considering it on one or more routes [ ] We have never used and are not considering its use INFORMATION ABOUT PoP ROUTES IN YOUR SYSTEM 4. Enter the number of routes using PoP payment by mode. (Select all that apply) Bus (non-BRT): _________________________________ Bus rapid transit (BRT): __________________________ Vintage or modern streetcar: ______________________ Light rail transit (LRT): __________________________ Commuter rail: _________________________________ Heavy rail: _____________________________________ Passenger ferry: ________________________________ Other: ________________________________________

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84 5. Please provide the following descriptive data about the route(s) using PoP. (Note: the term "stations" as used here is characteristic of an LRT station, for example, as distinguished from a normal bus stop.) Length Stations Annual ridership (in 1,000s, as reported (miles) (number) in last budget year) Bus (non-BRT) Bus rapid transit (BRT) Vintage or modern streetcar Light rail transit (LRT) Commuter rail Heavy rail Passenger ferry Other (please specify): RESPONSIBILITIES FOR FARE INSPECTION 6. Who provides your agency's fare inspectors? (Select all that apply) [ ] Your agency [ ] A single city/municipality/county [ ] Multiple cities/municipalities/counties [ ] Private contractor [ ] Other (please specify): 7. What department in your agency is responsible for policing or security of your system? ______________________________________________ 8. Is this the same department functionally responsible for enforcement of PoP fare verification (i.e., inspection)? [ ] Yes [ ] No (indicate which department is responsible) 9. Does any other department participate in the actual enforcement of fare payment inspection? [ ] Yes (please identify) [ ] No FARE INSPECTION CHARACTERISTICS 10. How many inspectors are used for PoP fare enforcement (i.e., full-time equivalents in your agency's budget)? ______________________________________________ 11. What is your agency's total annual budget for your fare inspection force? (in $1,000s) ______________________________________________ 12. Do your agency's fare inspectors have any level of law enforcement officer status or police powers? [ ] Yes (please indicate the % who do) [ ] No

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85 13. What other duties do your fare inspectors have besides fare verification? (Select all that apply) [ ] Policing/security [ ] Passenger counts [ ] Enforce other ordinances [ ] Other (please describe): [ ] None WAYS TO ALERT PASSENGERS THAT THEY NEED TO HAVE PROOF-OF-PAYMENT 14. Are the off-board platform areas at your stations/stops designated as `Paid Zones' (i.e., where a passenger is required to have valid PoP)? [ ] Yes-all include `Paid Zones' [ ] Yes-but not all include `Paid Zones' [ ] No 15. If `Yes,' and excluding special events, to inform patrons of the paid zones do you employ (select all that apply): [ ] Signing...if Yes, please describe [ ] Markings...if Yes, please describe [ ] Barriers (e.g., fencing, walls) [ ] Turnstiles [ ] Nothing unique 16. Are there signs on your transit vehicles to alert/warn that all passengers must have proof-of-payment? [ ] Yes [ ] No ENFORCEMENT-AUTHORITIES 17. For your system, what provides the legal basis or authority for enforcement of fare payment? [ ] Federal law [ ] State/provincial law [ ] Regional/county/local ordinance [ ] Other (please identify): 18. Who adjudicates the citations given for fare evasion? [ ] Superior Court [ ] Municipal Court [ ] County Court [ ] Agency [ ] Other (please identify):

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86 19. In administering PoP inspection does your agency use a special policy, adopted by a policy board of directors, or set of administrative procedures essentially approved by the agency General Manager/CEO? (Select all that apply) [ ] Adopted policy [ ] Administrative procedures [ ] Other (please describe): 20. What sets the basic parameters of the penalty schedule for fare evasion (e.g., maximum amount, type of penalty)? [ ] Agency policy/ordinance [ ] State/provincial law [ ] Regional/county/local ordinance [ ] Other (please describe): ENFORCEMENT AND PENALTIES--Part 1 21. What are the financial penalties for fare evasion offenses (including court costs)? 1st offense $ 2nd offense $ Maximum $ Passenger had no valid form of fare payment Passenger had ticket...but, failed to validate Passenger had ticket...but was not valid for trip, or day Passenger had ticket...but time was expired Passenger had ticket...but wrong fare type Passenger had monthly pass...but was expired Passenger had stored-value card...but failed to "tap in" or swipe Passenger had stored-value card...but there was no value remaining Other...enter the answers and describe the violation in the next question 22. In the preceding question if the violation was indicated as "other" then please describe. ______________________________________________ ENFORCEMENT AND PENALTIES--Part 2 23. In the case where a citation is issued for a first time fare evasion offense, is the penalty considered a civil or criminal action? Type of Penalty Passenger had no valid form of fare payment Passenger had ticket...but, failed to validate Passenger had ticket...but was not valid for trip, or day Passenger had ticket...but time was expired Passenger had ticket...but wrong fare type Passenger had monthly pass...but was expired Passenger had stored-value card...but failed to "tap in" or swipe Passenger had stored-value card...but there was no value remaining Other (as described in the preceding question):

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87 ENFORCEMENT AND PENALTIES--Part 3 24. With regard to repeat offenders are there other non-financial actions that are enforced after a certain number of offenses? (Select all that apply) [ ] Escalates to a misdemeanor [ ] Summons to appear in court [ ] Excluded from using the system for some period of time [ ] Other (please describe): [ ] None 25. Who receives the revenue from these fare evasion penalties? (Select all that apply) [ ] Courts [ ] State/province [ ] City/municipality [ ] Other (please identify): [ ] Your agency 26. How much of the fare evasion citation/fine revenue does your agency receive? (Answer one or more) This % of annual total citation/fine revenue: __________ This dollar amount per citation: ____________________ Other (please describe): __________________________ FARE EVASION FOR PoP ROUTES--Part 1 PLEASE NOTE: We understand the nature of certain sensitive data being collected. The majority of tabulations resulting from this survey will be aggregations so that specific data cannot be linked to your agency. For any deviation from this practice we will seek your approval. 27. How many annual citations for fare evasion (associated with the PoP services only) were issued (consistent with your last full budget year)? ______________________________________________ 28. Does your agency authorize your inspectors to issue warnings to fare evaders in certain situations? [ ] Yes, written and oral [ ] Yes, but oral only [ ] No 29. How many annual warnings for fare evasion were issued (consistent with your last full budget year)? ______________________________________________ 30. How is the count of fare evasion surveyed in your agency? (Select all that apply) [ ] Inspector counts [ ] Internal agency audit function [ ] Independent audits by contractor [ ] Periodic samples by agency staff

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88 [ ] Periodic samples by another public entity [ ] Automatic passenger counters [ ] Other (please describe): 31. How satisfied are you that your fare evasion statistics represent a reasonably accurate measurement of the actual rate of evasion (i.e., the % that you report is within a range of +2% to -2% accuracy)? [ ] Extremely satisfied [ ] Very satisfied [ ] Satisfied [ ] Not satisfied [ ] Extremely dissatisfied FARE EVASION FOR PoP ROUTES--Part 2 32. Is a regular fare evasion performance report provided to your agency's management and/or policy board? [ ] Yes [ ] No 33. If `Yes,' how often is a report made? (Select all that apply) [ ] Monthly [ ] Weekly [ ] Quarterly [ ] Annual [ ] Other (please describe): 34. If a regular report is prepared what are the measures regarding fare evasion performance? (Select all that apply) [ ] Number of citations Issued [ ] Number of warnings Issued [ ] Number of inspections [ ] Evasion rate (evasions/rider) [ ] Inspection rate (inspections/rider) [ ] Other (please describe): FARE EVASION FOR PoP ROUTES--Part 3 35. Does your agency (either management of policy board or both) have fare evasion goals or targets that, if exceeded, prompt corrective action(s)? [ ] Yes...the % goal/target is: [ ] No 36. What action(s) have been taken by your agency in the last year or so to reduce fare evasion? (Select all that apply) [ ] Increased budget [ ] Hired more inspectors

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89 [ ] Implemented special sweep tactics [ ] Increased overtime for inspectors [ ] Engaged the assistance of local law enforcement agencies [ ] Added turnstiles/gates at some stations [ ] Added turnstiles/gates at all stations [ ] Other (please describe): [ ] No special actions taken 37. Does your agency use a target or goal for the number of passengers who are to be inspected on a daily basis? [ ] Yes...a % (indicate the % used) [ ] Yes...a number (indicate the number used) [ ] No 38. If `Yes,' does the %, or number, get adjusted on a regular basis based upon the measured evasion rate? [ ] Yes...on a regular basis, daily [ ] Yes...on a regular basis, weekly [ ] Yes...on a regular basis, at least monthly [ ] Yes...varies depending upon evasion rate trend [ ] No TYPES OF FARE MEDIA USED 39. What types of fare media are available to be used for PoP? (Select all that apply) [ ] Single ride ticket (paper) [ ] Round trip (paper) [ ] Day pass (paper) [ ] Monthly pass (paper) [ ] Multiple day pass (paper) [ ] Multiple ride pass (paper) [ ] Stored-value fare card [ ] Other (please describe): 40. What percentage of PoP riders purchase a fare by each of these media categories (please fill in a % for those types used...note: the sum cannot exceed 100%)? Single ride ticket (paper) Round trip (paper) Day pass (paper) Monthly pass (paper) Multiple day pass (paper) Multiple ride pass (paper) Stored-value fare card Other

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90 41. Can riders on a PoP route transfer to other routes (i.e., non-PoP routes) in your system or network? [ ] Yes...all transfers are free [ ] Yes...however, there is a charge [ ] Yes...however, there are differing charges depending upon route transferring to [ ] No FARE MEDIA PURCHASE OPTIONS 42. In what ways can fare media be purchased? (Select all that apply) [ ] At station...ticket vending machine(s) on platform [ ] At station...sales booth with agency personnel [ ] At station...in third party commercial outlet [ ] On-board transit vehicle [ ] By U.S. mail [ ] Via Internet [ ] At third party outlets throughout region [ ] Electronic Transit Funds transfer [ ] Agency office(s) [ ] Other 43. What percentage of PoP riders purchase their fare media from each of these sites (please enter a % for each applicable site...note: the sum cannot exceed 100%)? At station...ticket vending machine(s) on platform At station...sales booth with agency personnel At station...in third party commercial outlet On-board transit vehicle By U.S. mail Via Internet At third party outlets throughout region Electronic Transit Funds transfer Agency office(s) Other STORED-VALUE CARDS PLEASE NOTE: The subject of this page is stored-value cards. If your agency does NOT use them then you can skip to the next page. 44. Which kind of a stored-value card does your agency use? [ ] Contactless...reloadable [ ] Contactless...non-reloadable [ ] Magnetic stripe...reloadable [ ] Magnetic stripe...non-reloadable

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91 45. In what ways can one of your stored-value cards be purchased? (Select all that apply) [ ] At station...ticket vending machine(s) on platform [ ] At station...sales booth with agency personnel [ ] At station...in third party commercial outlet [ ] On-board transit vehicle [ ] By U.S. mail [ ] Via Internet [ ] At third party outlets throughout region [ ] Electronic Transit Funds transfer [ ] Agency office(s) [ ] Other (please describe): 46. Other than information that is printed on your stored-value card when it is manufactured, is there anything printed after its purchase by your agency to indicate its value or validity (e.g., printed on it at time of purchase, or when re-loaded, or when a fare is being paid, or when going through a turnstile)? [ ] No, there is nothing printed on the card at any time [ ] Yes, the value remaining on the card is printed [ ] Yes, something other than value is printed on the card at the time of purchase 47. If your agency uses stored-value cards do your transit passengers receive a printed receipt when accessing your system (i.e., on routes using PoP fare collection)? [ ] Yes, at station on platform [ ] Yes, on-vehicle [ ] Yes, both at station and on-vehicle [ ] No 48. How do riders using stored-value cards enter your transit vehicles? [ ] Receive printed receipt on station platform [ ] Receive printed receipt on-vehicle [ ] `Tap in' or swipe at a platform receptacle [ ] `Tap in' or swipe at an in-vehicle receptacle [ ] Other (please describe): 49. Do riders using stored-value cards have to `tap out' or swipe when exiting your system? [ ] Yes [ ] No 50. Do your fare inspectors carry handheld devices to verify fare payment for those riders using stored-value cards? [ ] NONE carry [ ] SOME carry [ ] ALL carry

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92 TICKET VENDING MACHINES (TVMs) 51. What is the total number of TVMs (ticket vending machines) in operation (i.e., on station platforms or at stops) for the routes that use PoP? ______________________________________________ 52. Does your agency require a minimum number of TVMs at any one station or stop? [ ] Yes, at least 1 [ ] Yes, 2 or more [ ] No formal requirement, but we have at least 1 at each stop [ ] No formal requirement, some stops have no TVM [ ] No formal requirement 53. What fare media are issued by your agency's TVMs? (Select all that apply) [ ] Single ride [ ] Round trip [ ] Day pass [ ] Monthly pass [ ] Multiple day pass [ ] Multiple ride pass [ ] Stored value fare card--new [ ] Stored value fare card--reload [ ] Other 54. What types of transactions do your agency's TVMs handle? (Select all that apply) [ ] Accept coins only [ ] Accept bills and coins [ ] Accept credit cards [ ] Accept debit cards [ ] Make bill change [ ] Other (please describe): SPECIAL EVENTS 55. For special events (i.e., where there are crowded, crush load conditions on your transit vehicles) what unique procedures do you add to your operation? (Select all that apply) [ ] Use of portable ticket issuing machine [ ] Temporary kiosk/ticket booth [ ] Temporary queuing barriers [ ] Temporary turnstiles [ ] Use of ticket sales personnel handling cash [ ] Allow free rides [ ] Other (please describe):

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93 56. Under crush vehicle loads what special verification techniques are employed, if any? (Select all that apply) [ ] Position inspectors at doors and inspect entering passengers [ ] Proceed through vehicle as crowd thins out [ ] Other (please describe): QUESTIONS FOR SYSTEMS WHICH NO LONGER USE PoP PLEASE NOTE: The questions on this page apply ONLY to those transit properties no longer using proof-of-payment fare collection on any of its services. If your property uses proof-of-payment then you can SKIP to the next page. 57. Identify the mode(s) which used PoP payment? (Select all that apply) [ ] Bus (non-BRT) [ ] Bus rapid transit (BRT) [ ] Vintage or modern streetcar [ ] Light rail transit (LRT) [ ] Commuter rail [ ] Heavy rail [ ] Passenger ferry [ ] Other (please specify): 58. How many years were PoP used? ______________________________________________ 59. What were the reasons that PoP was abandoned? (Rank high to low...note: not all answers have to be selected) Fare evasion rate increasing Security concerns expressed by passengers System image was suffering in the media Passenger perceptions that there was little or no enforcement Revenue loss Policy makers lost confidence in effectiveness of PoP Cost-effectiveness was eroding Passenger volumes were too high Passenger volumes were too low OBSERVATIONS/OPINIONS REGARDING PoP 60. What is your opinion of the cost-effectiveness of PoP? [ ] Very satisfied [ ] Moderately satisfied [ ] Not significantly positive nor negative [ ] Moderately dissatisfied [ ] Very dissatisfied

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94 61. What is your judgment as to the riders' feelings of safety and security on those routes using PoP fare collection? [ ] Very comfortable [ ] Moderately comfortable [ ] Not too comfortable nor uncomfortable [ ] Not very comfortable [ ] Very uncomfortable 62. In general, what has been the fare evasion % trend in the past two years? [ ] Rising [ ] Generally stable [ ] Decreasing 63. Are there reports or surveys available that summarize the opinions and perceptions of PoP fare collection? (Select all that apply) [ ] Yes...general public [ ] Yes...riders [ ] Yes...non-riders [ ] Yes...operating personnel [ ] Yes...other (please identify) [ ] No 64. In your judgment how would you describe the public's overall feelings or perceptions of PoP fare collection? [ ] Very positive [ ] Moderately positive [ ] Not significantly positive or negative [ ] Moderately negative [ ] Very negative TECHNICAL REFERENCES ARE REQUESTED For purposes of this TCRP project, and for development of a reference library that will be available through the website of TRB's Committee on Light Rail Transit, we would appreciate receiving copies of the following reference materials from your agency: Laws, statutes, and ordinances that provide the legal basis for fare enforcement. Policies and internal operating procedures for administering PoP fare enforcement. Technical reports, internal audits, and surveys performed by your agency (or for your agency) on the subject of PoP fare collection. 65. If you have reports and documents relevant to the subject of "off-board transit fare payment using proof-of-payment verification" are you willing to share them in order for them to be available for transit planning and operations research and development activities? [ ] Yes...I will upload as part of this survey (see below this question) [ ] Yes...separately from this survey I will transmit to TLarwin@lee-eng.com [ ] Yes...feel free to contact me [ ] No

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95 REVIEW/PRINT YOUR RESPONSES Thank You! On behalf of TRB and TCRP thank you for completing this survey. We realize that answering the questions in this survey takes time, and perhaps some digging for information on your part. However, the results of your answers will be compiled with those from other transit properties into a document that will help others, as well as your agency. When complete, this Synthesis will provide the most up-to-date information on the state-of-practice in North America with regard to proof-of- payment fare collection. We will make sure that you receive a copy of the final report. Your cooperation, and time and effort are sincerely appreciated. If you have any questions or need clarification on aspect of the survey, please feel free to contact TCRP's consultant for the study: Tom Larwin 619.251.0419 TLarwin@lee-eng.com