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OCR for page 61
61 Appendix D Ridesharing Placement Within Agencies Survey respondents were asked which department housed their ridesharing program. Of the twenty-seven transit agencies responding, the largest category with four responses was customer service followed by service planning, ridesharing/vanpooling, marketing, and operations, which each had three responses. Departments Cited by Category Customer service (4) Service planning (3) Ridesharing or vanpooling (3) Marketing (3) Operations (3) Planning (2) All others: Business services (1) Service delivery (1) Transit (1) Transportation development (1) Other or N/A (5) Master List of Departments Cited Response Category Business Services is a separate department that reports to the chief of staff (deputy executive director). Business services Customer service Customer service Customer care and planning Customer service DART's Ridesharing Department reports to our chief development officer in charge of planning and customer service. Ridesharing is a separate budgetary cost center. Customer service Planning and customer service Customer service Marketing Marketing Marketing Marketing Marketing/communications Marketing Again, there are no ridesharing programs at Metro. There is a dedicated regional program at the [content excluded for anonymity] N/A

OCR for page 61
62 Response Category N/A N/A We do not have ridesharing program, other than the paratransit program. N/A Operations Operations Transportation/operations Operations Planning and operations Operations NJ Department of Transportation Other South Alabama Regional Planning Commission in Mobile, Alabama (CommuteSmart) Other Planning Planning Planning and special services Planning King County Department of Transportation, Transit Ridesharing or vanpool Division, Paratransit/Rideshare Operations Section department State Department of Transportation, Bureau of Public Ridesharing or vanpool Transportation, Office of Transit and Ridesharing department Ridesharing or vanpool Vanpool program department Service delivery (note: was previously part of communications & marketing/customer service) Service delivery Service development Service planning Service development Service planning Service planning Service planning It is in the same department as the transit department. All costs are split through tracking of hours worked on each program. Overhead costs are divided between the two functions. Transit Transportation development Transportation development