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OCR for page 61
61
Appendix D
Ridesharing Placement Within Agencies
Survey respondents were asked which department housed their ridesharing program. Of the
twenty-seven transit agencies responding, the largest category with four responses was customer
service followed by service planning, ridesharing/vanpooling, marketing, and operations, which
each had three responses.
Departments Cited by Category
Customer service (4)
Service planning (3)
Ridesharing or vanpooling (3)
Marketing (3)
Operations (3)
Planning (2)
All others:
Business services (1)
Service delivery (1)
Transit (1)
Transportation development (1)
Other or N/A (5)
Master List of Departments Cited
Response Category
Business Services is a separate department that reports
to the chief of staff (deputy executive director). Business services
Customer service Customer service
Customer care and planning Customer service
DART's Ridesharing Department reports to our chief
development officer in charge of planning and
customer service. Ridesharing is a separate budgetary
cost center. Customer service
Planning and customer service Customer service
Marketing Marketing
Marketing Marketing
Marketing/communications Marketing
Again, there are no ridesharing programs at Metro.
There is a dedicated regional program at the
MPO...contact [content excluded for anonymity] N/A
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Response Category
N/A N/A
We do not have ridesharing program, other than the
paratransit program. N/A
Operations Operations
Transportation/operations Operations
Planning and operations Operations
NJ Department of Transportation Other
South Alabama Regional Planning Commission in
Mobile, Alabama (CommuteSmart) Other
Planning Planning
Planning and special services Planning
King County Department of Transportation, Transit Ridesharing or vanpool
Division, Paratransit/Rideshare Operations Section department
State Department of Transportation, Bureau of Public Ridesharing or vanpool
Transportation, Office of Transit and Ridesharing department
Ridesharing or vanpool
Vanpool program department
Service delivery (note: was previously part of
communications & marketing/customer service) Service delivery
Service development Service planning
Service development Service planning
Service planning Service planning
It is in the same department as the transit department.
All costs are split through tracking of hours worked on
each program. Overhead costs are divided between
the two functions. Transit
Transportation development Transportation development
