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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2012. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/14666.
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Page 45
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2012. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/14666.
×
Page 45
Page 46
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2012. Uses of Social Media in Public Transportation. Washington, DC: The National Academies Press. doi: 10.17226/14666.
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Page 46

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Volpe National Transportation Systems Center, Cambridge, Mass., Mar. 2010, 50 pp. 6. Madden, M., Older Adults and Social Media, Pew Research Center, Washington, D.C., Aug. 27, 2010, 13 pp. 7. Webster, T., Twitter Usage in America: 2010, The Edison Research/Arbitron Internet and Multimedia Study, 2010, 49 pp. 8. Pingdom, “Study: Ages of Social Network Users,” Feb. 16, 2010 [Online]. Available: http://royal.pingdom. com/2010/02/16/study-ages-of-social-network-users/ [accessed Mar. 16, 2011]. 9. Pingdom, “Study: Males vs. Females in Social Net- works,” Nov. 27, 2009 [Online]. Available: http://royal. pingdom.com/2009/11/27/study-males-vs-females-in- social-networks/ [accessed Mar. 16, 2011]. 10. Smith, A., Mobile Access 2010, Pew Research Center, Washington, D.C., July 7, 2010, 25 pp. 11. Smith A., “Problems Associated with Surveying Small Demographic Groups,” Apr. 12, 2010 [Online]. 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Designing Social Media Policy for Governments: Eight Essential Elements, Center for Technology in Government, University at Albany SUNY, Albany, N.Y., May 2010, 21 pp. 17. Washington State Department of Transportation, WSDOT Web Site Monetizing Feasibility Study, Jan. 2010, 54 pp. [Online]. Available: http://www.wsdot.wa.gov/NR/ rdonlyres/869519D2-0DE5-4ED2-B30D-24D91E0B 9913/0/FinalWSDOTWebSiteReport_20100122.pdf [accessed June 22, 2011]. 18. State Chief Information Officer, “Advertisements, Endorsements and Sponsorships on State Entity Web- sites,” NYS-P10-001, Mar. 25, 2010, 6 pp. [Online]. Available: http://www.cio.ny.gov/policy/NYSP10-001 AdvertisementsEndorsementsandSponsorships.pdf [accessed June 22, 2011]. 19. Trend Micro, 2010 Corporate End User Study: Global Rise in Workplace Social Networking, July 12, 2010, 8 pp. [Online]. Available: http://trendmicro.mediaroom.com/ index.php?s=23 [accessed Mar. 31, 2011]. 20. Leiman S. and L. Dezzutti, 2011 Federal Media and Mar- keting Study Overview, Third annual release, Mar. 29, 2011, 37 pp. [Online]. Available: http://marketconnection sinc.com/images/2011_media_study_overview.pdf [accessed Mar. 31, 2011]. 21. “Social Media Guidelines: King County,” Dec. 6, 2010, 8 pp. [Online]. Available: http://www.kingcounty.gov/ exec/socialmedia.aspx [accessed June 16, 2011]. 22. ISACA, Social Media: Business Benefits and Security, Governance and Assurance Perspectives, 2010, 10 pp. [Online]. Available: http://www.isaca.org/Knowledge- Center/Research/Documents/Social-Media-Wh-Paper- 26-May10-Research.pdf [accessed Apr. 14, 2011]. 23. Elkin, N., “Top 10 Social Media Misconceptions,” iMedia Connection, Aug. 4, 2008 [Online]. Available: http://www.imediaconnection.com/content/20056.asp [accessed July 16, 2010]. 24. Rose, J., “Portland’s ‘Most Beloved Bus Driver’ Parked by TriMet over Blog Post about Bicyclist,” The Oregonian, July 22, 2010 [Online]. 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46 27. State of Utah Social Media Guidelines, Sep. 29, 2009, 4 pp. [Online]. Available: http://www.thetransitwire. com/wp-content/uploads/2009/11/utah-social-media- guidelines.pdf [accessed Mar. 22, 2011]. 28. City of Edmonton Corporate Communications Branch, “Social Media Guidelines,” Edmonton, AB, Canada, Nov. 2010, 10 pp. 29. Cehrs, A., “How to Handle Online Criticism of Your Organization,” Associations Now, Mar. 2011 [Online]. Available: http://www.asaecenter.org/Resources/ANow Detail.cfm?ItemNumber=57720 [accessed Mar. 17, 2011]. 30. Sundwall, J., “Finding Your Social Media Voice,” Dec. 2, 2009, 42 pp. [Online]. Available: http://www.slide- share.net/jedsundwall/finding-your-social-media-voice [accessed Mar. 31, 2011]. 31. Blogging at EPA for Greenversations, U.S. Environ- mental Protection Agency, Washington, D.C., May 30, 2008 (minor updates Dec. 8, 2008), 6 pp. 32. “Screen Reader User Survey #2 Results,” WebAIM, n.d. [Online]. 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47 51. “2011 Social Media Forecast: Digging Deeper,” {Grow} Blog, Dec. 28, 2010 [Online]. Available: http://www. businessesgrow.com/2010/12/28/2011-social-media- forecast-digging-deeper/ [accessed June 23, 2010]. 52. Lichtenberg, R., “10 Ways Social Media Will Change in 2011,” ReadWriteWeb, Dec. 15, 2010 [Online]. Avail- able: http://www.readwriteweb.com/archives/10_ways_ social_media_will_change_in_2011.php [Accessed June 23, 2011]. 53. Schultz, D., “Online Coupon Offer Nearly Doubles D.C. Bikeshare Membership Overnight,” Transportation Nation, Apr. 22, 2011 [Online]. Available: http://transportation nation.org/2011/04/22/online-coupon-aides-in-d-c- bikeshares-dramatic-ascent/ [accessed Apr. 23, 2011].

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 99: Uses of Social Media in Public Transportation explores the use of social media among transit agencies and documents successful practices in the United States and Canada.

For the purposes of the report, social media are defined as a group of web-based applications that encourage users to interact with one another, such as blogs, Facebook, LinkedIn, Twitter, YouTube, Flickr, Foursquare, and MySpace.

An eReader friendly PDF version of TCRP Synthesis 99 is also available.

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