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C
Biosketches of Committee
and Staff Members
Robert E. Kraut (Chair) is the Herbert A. Simon Professor of Human-
Computer Interaction at Carnegie Mellon University. He has broad inter-
ests in the design and social impact of computing and has conducted
empirical research on online communities, the social impact of the Inter-
net, the design of information technology for small-group intellectual
work, the communication needs of collaborating scientists, the impact
of computer networks on organizations, office automation and employ-
ment quality, and technology and home-based employment. His research
in specific areas examines in detail the challenges groups currently face
in performing social tasks, explores designing new technology to meet
some of these challenges, and evaluates the usefulness of the new tech-
nology. This cycle of needs assessment, technological design, and evalu-
ation involves both scholarly and applied products. His work on video
systems for informal communication, technology for allocating human
attention, and online communities follows this model. His recent research
has focused on the analysis and design of online communities, such as
Usenet groups, guilds in multi-player games, and the editors who write
Wikipedia. With collaborators, he is writing Designing from Theory: Using
the Social Sciences as the Basis for Building Online Communities. He also con-
ducts research on the Internet’s role in the interrelationships among firms
and on the dynamics of the family. These networks increase the efficiency
with which firms can search for or exchange information with each other,
but they also shift the type of information that can be easily exchanged,
from personal to quantitative. The research examines how these shifts in
73
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74 PUBLIC RESPONSE TO ALERTS AND WARNINGS USING SOCIAL MEDIA
the cost and quality of communication may influence inter-firm loyalties
and market relationships. At the level of the family, the research examines
how easy access to remote and personalized information sources and com-
munication partners changes the family’s dependence on local resources,
among other topics. He wrote a biographical essay, “Re-engineering
Social Encounters,” in 2003 for the American Psychological Association.
In 1980, his research on the evolution of the human face won a Proxmire
Golden Fleece award. His biographical essay, “Why Bowlers Smile,” and
Ed Diener’s essay, “Why Robert Kraut Smiles,” describe the legacy of that
award. Kraut received his BA from Lehigh University in 1968 and his PhD
from Yale University in 1973.
Alessandro Acquisti is an associate professor of information technol-
ogy and public policy at the Heinz College, Carnegie Mellon Univer-
sity. He is the co-director of the CMU Center for Behavioral Decision
Research (CBDR), a member of the Carnegie Mellon Cylab, and a fellow
of the Ponemon Institute. His work investigates the economic and social
impact of information technologies, and in particular the economics and
behavioral economics of privacy and information security, as well as
privacy in online social networks. His research has been disseminated
through journals (including the Proceedings of the National Academy of Sci-
ences, Marketing Science, Journal of Consumer Research, Marketing Letters,
Information Systems Research, IEEE Security & Privacy, Journal of Compara-
tive Economics, Rivista di Politica Economica, and so forth), edited books
(Digital Privacy: Theory, Technologies, and Practices [Auerbach, 2007]), book
chapters, international conferences, and international keynote addresses.
His findings have been featured in media outlets such as NPR, NBC,
MSNBC.com, the Washington Post, the New York Times and the New York
Times Magazine, the Wall Street Journal, New Scientist, CNN, Fox News, and
Bloomberg TV. Acquisti has received national and international awards,
including the PET Award for Outstanding Research in Privacy Enhancing
Technologies, the IBM Best Academic Privacy Faculty Award, the Heinz
College Teaching Excellence Award, and various best paper awards. Two
of his manuscripts were selected by the Future of Privacy Forum in their
best Privacy Papers for Policy Makers competition. He is and has been a
member of the program committees of various international conferences
and workshops, including ACM EC, PET, WEIS, ETRICS, WPES, LOCA,
QoP, and the Ubicomp Privacy Workshop at Ubicomp. In 2007 he co-
chaired the DIMACS Workshop on Information Security Economics and
the WEIS Workshop on the Economics of Information Security. In 2008, he
co-chaired the first Workshop on Security and Human Behavior with Ross
Anderson, Bruce Schneier, and George Loewenstein. His research has been
funded by the National Science Foundation, the Humboldt Foundation,
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APPENDIX C 75
the National Aeronautics and Space Administration, and Microsoft Cor-
poration, as well as the CMU CyLab and the CMU Berkman Fund. Prior
to joining CMU, Acquisti was a researcher at Xerox PARC in Palo Alto,
California, with Bernardo Huberman and the Internet Ecologies Group
(as an intern), and for 2 years at RIACS, NASA Ames Research Center,
in Mountain View, California, with Maarten Sierhuis and Bill Clancey (as
a visiting student). At RIACS, he worked on agent-based simulations of
human-robot interaction aboard the International Space Station. While
studying at Berkeley, he co-founded with other fellow students a privacy
technology company, PGuardian Technologies. In a previous life, Acquisti
worked as a classical music producer and label manager (PPMusic.com)
and as a freelance arranger, lyrics writer, and soundtrack composer for
theatre, television, and indie cinema productions (including works for
BMG Ariola/Universal and RAI 3 National Television), and he raced a
Yamaha TZ 125 in the USGPRU national championship. Acquisti has lived
and studied in Rome (Laurea, economics, University of Rome), Dublin
(M.Litt., economics, Trinity College), London (M.Sc., econometrics and
mathematical economics, LSE), and in the San Francisco Bay area, where
he worked with John Chuang, Doug Tygar, Florian Zettelmeyer, and Hal
Varian and received a master’s and a PhD in information management
and systems from the University of California, Berkeley.
Jon M. Kleinberg is a professor in the Department of Computer Science
at Cornell University. His research interests center on algorithmic issues
at the interface of networks and information, with an emphasis on the
social and information networks that underpin the Web and other online
media. He is the recipient of an NSF Career Award, an ONR Young Inves-
tigator Award, research fellowships from the MacArthur, Packard, and
Sloan foundations, teaching awards from the Cornell Engineering College
and Computer Science Department, the Rolf Nevanlinna Prize from the
International Mathematical Union, and the National Academy of Sciences
Award for Initiatives in Research. Kleinberg received a BS in computer sci-
ence from Cornell University in 1993 and a PhD, also in computer science,
from the Massachusetts Institute of Technology in 1996.
Leslie Luke is the group program manager for the County of San Diego’s
Office of Emergency Services, where he oversees the Planning Branch,
Info/Intel Branch, Recovery Branch, and Support Services. Luke is the
recovery coordinator for the County of San Diego and has been the recov-
ery operational area lead for five federally declared disasters and numer-
ous state-declared disasters. He coordinates the Continuity of Community
Programs and is a liaison with schools, including child care resource
centers; the business sector (leads the ReadySanDiego Business Alliance);
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76 PUBLIC RESPONSE TO ALERTS AND WARNINGS USING SOCIAL MEDIA
and faith-based initiatives. He oversees the office’s public awareness/
public education initiatives, special projects, and the student worker/
internship/volunteer program. Luke has worked for the County of San
Diego for 22 years—in the Office of Emergency Services since 2004; before
that in the Public Safety Group, a division of the County’s Chief Admin-
istrative Office; and earlier as an investigator for the County Medical
Examiner’s Office.
Richard G. Muth, appointed executive director of the Maryland Emer-
gency Management Agency by Governor Martin O’Malley on June 1,
2008, has devoted his entire professional career to safeguarding the lives
of Maryland citizens by improving public safety and emergency manage-
ment practices on the federal, state, and local levels. Muth is a 33-year
career and volunteer veteran of the Baltimore County Fire Department.
He previously chaired the Governor’s Emergency Management Advisory
Council, served as a two-term president of the Maryland Emergency
Management Association, and was a committee member and subsequent
chairman of the State Emergency Response Commission. In 1993, Muth
was appointed as director of the Office of Emergency Preparedness in
Baltimore County. In 1998, he served as the on-scene coordinator of
Maryland resources while battling massive wildfires in Florida and was
awarded a Governor’s Citation for his efforts. That same year, he was hon-
ored by the American Red Cross for establishing new protocols between
Baltimore County and the Red Cross. In 1999, he was chosen to chair
the Baltimore Metro Council Y2K Contingency Planning Group. In 2003,
Muth was appointed by Governor Robert Ehrlich to serve as Baltimore
County’s director of homeland security and emergency management
and oversaw the county’s Hazardous Materials Program, advanced tac-
tical rescue, fire department communications, and the Chemical Stock-
pile Program. He has chaired the U.S. Defense Department’s Weapons
of Mass Destruction Program’s Domestic Preparedness Chemical team
and has been recognized for his leadership roles in the aftermath of
Hurricane Isabel and as Maryland’s emergency resource coordinator fol-
lowing Hurricane Katrina. As MEMA’s executive director, Muth oversees
a staff of 75 people who work closely with state agencies and Maryland’s
local jurisdictions, coordinating and planning Maryland’s response to any
disaster. When a disaster occurs, whether it is man-made or natural, Muth
has the primary responsibility for managing the emergency event and
closely advising the governor on preparedness and response strategies.
Muth holds a certificate in religious studies from St. Mary’s Seminary and
University, Ecumenical Institute of Theology, in Baltimore.
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APPENDIX C 77
Leysia Palen is an associate professor of computer science at the Univer-
sity of Colorado, Boulder, and a faculty fellow with the Institute for the
Alliance of Technology, Learning and Society (ATLAS) and the Institute of
Cognitive Science. She is the director of the Connectivity Lab and the NSF-
funded Project EPIC: Empowering the Public with Information in Crisis.
She examines sociotechnical systems, including coordination in online
settings as well as the impacts of social computing in off-line arenas and
social structures. Her most recent work is in the area of crisis informatics,
although she has worked in aviation, digital privacy behavior, personal
information management, mobile technology diffusion, health care, and
cultural heritage. Prior to her appointment at Colorado, she completed
her PhD at the University of California, Irvine, in information and com-
puter science and her undergraduate education in cognitive science at the
University of California, San Diego. In 2006, Palen was awarded an NSF
Faculty Early Career Development grant for her “Data in Disaster” pro-
posal to study information dissemination in disaster events. From 2005 to
2006, Palen was a visiting professor at the University of Aarhus, Denmark.
Timothy L. Sellnow is a professor of communication at the University
of Kentucky, where he teaches courses in risk and crisis communica-
tion. Sellnow’s research focuses on bioterrorism, pre-crisis planning, and
communication strategies for crisis management and mitigation. He has
conducted funded research for the Department of Homeland Security,
the United States Department of Agriculture, and the Centers for Disease
Control and Prevention. He has published numerous refereed journal
articles on risk and crisis communication and has co-authored four books
on risk and crisis communication. His most recent book is Risk Communi-
cation: A Message-Centered Approach. He is also past editor of the National
Communication Association’s Journal of Applied Communication Research.
Sellnow received his PhD from Wayne State University in 1987.
Michele Wood is an assistant professor in the Health Science Department
at the California State University, Fullerton, where she teaches courses in
statistics and program design and evaluation. She has 20 years of experi-
ence designing, implementing, and evaluating interventions. Through
her affiliation with the Southern California Injury Prevention Center in
the UCLA School of Public Health, she managed a national household
preparedness survey conducted as part of the National Center for the
Study of Terrorism and Responses to Terrorism (START) Program through
the University of Maryland’s Center of Excellence, as well as a California
household telephone survey of earthquake preparedness. Wood received
her PhD in public health from the Department of Community Health
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78 PUBLIC RESPONSE TO ALERTS AND WARNINGS USING SOCIAL MEDIA
Sciences at the University of California, Los Angeles; she also holds a
master’s degree in community psychology.
Staff
Jon Eisenberg is the director of the Computer Science and Telecommu-
nications Board of the National Research Council. He has also been the
study director for a diverse body of work, including a series of studies
exploring Internet and broadband policy and networking and communi-
cations technologies. In 1995-1997 he was an American Association for
the Advancement of Science (AAAS) Science, Engineering, and Diplo-
macy Fellow at the U.S. Agency for International Development, where he
worked on technology transfer and information and telecommunications
policy issues. He received his PhD in physics from the University of
Washington in 1996 and a BS in physics with honors from the University
of Massachusetts at Amherst in 1988.
Virginia Bacon Talati is an associate program officer for the Computer
Science and Telecommunications Board of the National Research Council.
She formerly served as a program associate with the Frontiers of Engi-
neering program at the National Academy of Engineering. Prior to her
work at the National Academies, she served as a senior project assistant
in education technology at the National School Boards Association. She
has a BS in science, technology, and culture from the Georgia Institute of
Technology and an MPP from George Mason University, with a focus in
science and technology policy.
Eric Whitaker is a senior program assistant at the Computer Science
and Telecommunications Board of the National Research Council. Prior
to joining CSTB, he was a realtor with Long and Foster Real Estate, Inc.,
in the Washington, D.C., metropolitan area. Before that, he spent several
years with the Public Broadcasting Service in Alexandria, Virginia, as an
associate in the Corporate Support Department. He has a BA in commu-
nication and theater arts from Hampton University.
