•  Input variables

o  Direct and indirect tasks captured and considered

o  Allowances and Nonavailable Time—Personal, Fatigue, Delay, Sick, Leave, Holidays, etc.

o  Treatment of travel—without double counting

o  Standby Time—thoughtful capture and analysis

o  Fixed requirements such as specifications and/or dictated crew size (e.g., usually safety-driven, as in the “two person” rule)

o  Detail of shift analysis and post staffing, to include treatment of peaks to handle contingency-based work, risk, identification of standby time, along with review of flexibility to do training and deferrable tasks within the standby

•  Output variables

o  Estimates needed for entire workforce or subcategories; types of organization, skills, and totals by location, facility, or other category

o  Not only gross FTE estimates but also ability to predict workforce needs by skill area

Area 3. Quality Factors

•  Transparency

•  Scalability

•  Usability

•  Relevance

•  Validity

Area 4. Performance

•  Estimate expected availability rate as function of staffing

•  Estimate the cost of various levels of service or risk

•  Estimate changes in levels of service and consequence

•  Review and address these three issues:

o  Use of overtime

o  Work backlogs

o  Use of shortcuts

•  Examine NAS redundancies

•  Link to the agency’s performance metrics



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