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Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 203
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 204
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 205
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 206
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 207
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 208
Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Suggested Citation:"Appendix B--Committee Meeting Agendas." Institute of Medicine. 2013. A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line. Washington, DC: The National Academies Press. doi: 10.17226/18407.
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Page 210

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Appendix B Committee Meeting Agendas Held by the Committee on Department of Homeland Security Workforce Resilience (December 2012–May 2013) MEETING ONE: DECEMBER 13, 2012 Keck Building 500 Fifth Street, NW, Washington, DC 10:45 – 11:00 am Welcome and Introductions Gen. James Peake, Ret., Committee Chair 11:00 – 11:10 am The Charge to the Committee Alexander Garza, Assistant Secretary of Health Affairs and Chief Medical Officer, Office of Health Affairs, DHS 11:10 – 11:15 am Committee Questions and Discussion 11:15 am – DHS Workforce Resilience: Past, Current, 12:15 pm and Future Linda Perkins, Director for Strategic Integration, Capstone Consulting Group, Supporting DHS Office of Health Affairs DHSTogether Alisa Green, HR Specialist, Workforce Engagement, Chief Human Capital Office, DHS 12:15 – 1:00 pm Committee Questions and Discussion 1:00 – 2:00 pm Lunch 201

202 A READY AND RESILIENT WORKFORCE FOR DHS 2:00 – 2:30 pm Resiliency Sciences Institutes George Everly, Associate Professor of Psychiatry, Johns Hopkins Bloomberg School of Public Health 2:30 – 2:45 pm Committee Questions and Discussion 2:45 – 3:15 pm Comprehensive Soldier Fitness Program Lt. Col. Daniel Johnston, Comprehensive Solider Fitness Program, Medical Director, US Army 3:15 – 3:30 pm Committee Questions and Discussion 3:30 – 4:00 pm Total Force Fitness Program Capt. Kevin Berry, Ret., Vice President for Military Medical Research, Samueli Institute 4:00 – 4:15 pm Committee Questions and Discussion 4:15 – 4:30 pm Public Comment 4:30 pm Closing Comments/Adjourn Open Session Gen. James Peake, Ret., Committee Chair MEETING TWO: FEBRUARY 4–5, 2013 Keck Building 500 Fifth Street, NW, Washington, DC Monday, February 4, 2013 8:30 – 8:45 am Welcome and Introductions Gen. James Peake, Ret., Committee Chair 8:45 – 9:05 am DHS Employee Engagement Executive Steering Committee Marian Manlove, Deputy Director for Employee Engagement, DHS

APPENDIX B 203 9:05 – 9:15 am Committee Questions and Discussion 9:15 – 9:55 am Panel: DHS Safety and Health Data Alisa Green, HR Specialist, Workforce Engagement, Chief Human Capital Office, DHS Karl Anderson, Department of Safety and Health Manager, Chief Human Capital Office, DHS Diane M. Cole, Program Manager, Human Capital Policy & Programs, Chief Human Capital Office, DHS Gary D. Myers, Program Manager and Policy Advisor, Workers‘ Compensation Program, DHS Pat Curtin, Personnel Research Psychologist, Human Capital Policy and Programs, Office of the Chief Human Capital Officer, DHS Kim Harris, Human Capital Business Systems (HCBS) Reporting Team Lead, HRIT Operations, HCBS, OCHCO, DHS 9:55 – 10:10 am Committee Questions and Discussion 10:10 – 10:20 am Break 10:20 – 10:50 am Morale at DHS: Report from GAO David Maurer, Director, Homeland Security and Justice Team, US Government Accountability Office (GAO) Jeff Tessin, Senior Statistician, Applied Research and Methods Team, GAO

204 A READY AND RESILIENT WORKFORCE FOR DHS 10:50 – 11:05 am Committee Questions and Discussion 11:05 – 11:45 am Panel: Peer Support Programs Scott D. Garrett, Associate Chief, US Border Patrol, DHS Jesus (Jesse) Ramirez, Operations Officer, Office of Border Patrol, DHS Dennis Holley, Supervisory Air Marshal in Charge, Critical Incident Response Program, Tactical Support Section, Field Operations Division, Federal Air Marshal Service, DHS Elyse Sharpe, Employee Assistance Program Administrator, Drug Enforcement, Administration (DEA) R. Gail London, Program Manager, Critical Incident Stress Management, Office of Organizational Health, Directors Office, Federal Law Enforcement Training Center, DHS 11:45 am– Committee Questions and Discussion 12:00 pm 12:00 – 1:00 pm Lunch 1:00 – 1:20 pm Keynote Address: Workforce Resilience at the Department of Homeland Security (DHS), followed by Q&A Jane Holl Lute, Deputy Secretary, DHS 1:20 – 2:05 pm Data Integration Major Paul B. Lester, Director, Research Facilitation Team (RFT), Office of the Deputy Under Secretary of the Army (O/DUSA) 2:05 – 2:25 pm Committee Questions and Discussion

APPENDIX B 205 2:25 – 2:55 pm DHS Leadership Program Lina A. Savkar, Deputy Executive Director, DHS Leader Development 2:55 – 3:10 pm Committee Questions and Discussion 3:10 – 3:25 pm Break 3:25 – 4:05 pm Leadership in Large and Complex Organizations, Discussion and Q&A Ellen Cunniff, Principle, Becton Dickinson 4:05 – 5:00 pm Communication in Large and Complex Organizations Merrie Spaeth, President, Spaeth Communications Lisette Mondello, Senior Consultant, Spaeth Communications 5:00 – 5:15 pm Committee Questions and Discussion 5:15 – 5:30 pm Public Comment and Discussion 5:30 pm Closing Comments/Adjourn Gen. James Peake, Ret., Committee Chair

206 A READY AND RESILIENT WORKFORCE FOR DHS Tuesday, February 5, 2013 8:30 – 8:35 am Welcome and Introductions Gen. James Peake, Ret., Committee Chair 8:35 – 9:45 am Panel: DHS Best Practices David Tumblin, Director of Human Capital Strategy and Technology, Office of Human Capital, US Immigration and Customs Enforcement, DHS Lisa Teems, EAP Manager, Office of Work-Life, US Coast Guard HQ, DHS R. Gail London, Program Manager, Critical Incident Stress Management, Office of Organizational Health, Directors Office, Federal Law Enforcement Training Center, DHS 9:45 – 10:15 am Committee Questions and Discussion 10:15 am Adjourn SITE VISIT ONE: APRIL 4–5, 2013 New York, NY Thursday, April 4, 2013 7:45 am – Tour, stakeholder discussions 12:00 pm FEMA Regional Office 26 Federal Plaza New York, NY 10278-0002 12:00 – 12:45 pm Lunch

APPENDIX B 207 1:30 – 5:30 pm Tour, stakeholder discussions FEMA Joint Field Office 118-35 Queens Blvd Forest Hills, NY 11375 5:30 pm Adjourn Friday, April 5, 2013 9:00 – 11:30 am Tour, stakeholder discussions Science and Technology Directorate (S&T) 201 Varick Street 9th Floor New York, NY 10014-7447 11:30 am – Lunch 12:15 pm 12:30 – 4:30 pm Tour, stakeholder discussions US Customs and Immigration Services (USCIS) 26 Federal Plaza New York, NY 10278-0002 4:30 pm Adjourn SITE VISIT TWO: APRIL 8–9, 2013 Texas Monday, April 8, 2013 8:00 – 9:00 am Stakeholder discussions Border Patrol, Rio Grande Valley Border Patrol Sector Headquarters 4400 South Expressway 281 Edinburg, TX 78542-2621

208 A READY AND RESILIENT WORKFORCE FOR DHS GROUP 1 9:00 – 11:00 am Tour, stakeholder discussions Border Patrol, Rio Grande Valley Border Patrol Sector Headquarters: Communications 11:00 am – Stakeholder discussions 1:00 pm Border Patrol, Rio Grande Valley Border Patrol Sector Headquarters: Office of Intelligence 1:00 – 2:00 pm Lunch 2:00 – 5:00 pm Tour, stakeholder discussions Border Patrol, McAllen Annex–Special Operations Group (SOG) 2301 S. Main Street McAllen, TX 78503 GROUP 2 10:00 am – Tour, stakeholder discussions 12:00 pm McAllen Border Patrol Station 3000 West Military Hwy McAllen, TX 78503 12:00 – 12:40 pm Lunch 12:40 – 2:45 pm McAllen Border Patrol Station continued 3:00 – 5:30 pm Tour, stakeholder discussions CBP Office of Air and Marine 2601 Hangar Lane 32B McAllen, TX 78503 5:30 pm Adjourn

APPENDIX B 209 Tuesday, April 9, 2013 GROUP 1 8:00 – 11:00 am Tour, stakeholder discussions Fort Brown Border Patrol Station 3305 S. Expressway 77/83 Brownsville, TX 78521 11:00 am – Lunch 12:00 pm 12:00 – 2:30 pm Tour, stakeholder discussions Immigration and Customs Services (ICE) Port Isabel Service Processing Center 27991 Buena Vista Blvd. Los Fresnos, TX 78566 GROUP 2 8:00 am – Tour, stakeholder discussions 12:00 pm Falfurrias Border Patrol Station 933 Country Road 300 P.O. Box 479 Falfurrias, TX 78355 Falfurrias Checkpoint Hwy. 281, 14 miles south of Station Falfurrias, TX 78355 12:00 – 2:00 pm Lunch/Break 2:00 – 4:30 pm Tour, stakeholder discussions Rio Grande City Border Patrol Station 730 Border Patrol Lane Rio Grande City, TX 78582

Next: Appendix C--Public Comments from Department of Homeland Security Staff »
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The responsibilities of the Department of Homeland Security (DHS) range from preventing foreign and domestic terrorist attacks; securing the nation's borders; safeguarding transportation systems; responding to natural disasters; nuclear detection; and more. Created in 2002 from a merger that rapidly incorporated parts of eight cabinet departments and 22 government agencies, DHS has struggled to integrate its numerous components and their unique cultures. While DHS is very accomplished at performing its many missions, the nature of the DHS work environment is inherently stressful, and employees suffer from low morale.

A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line reviews current workforce resilience efforts, identifies gaps, and provides recommendations for a 5-year strategy to improve DHSTogether, the current DHS workforce resilience program. This report stresses the importance of strong leadership, communication, measurement, and evaluation in the organization and recommends content for a 5-year plan that will promote centralized strategic direction and resource investment to improve readiness and resilience at the department.

While all DHS component agencies share a common mission, each have distinct roles with different stressors attached, making implementation of an organization-wide resilience or wellness program difficult. The recommendations of A Ready and Resilient Workforce for the Department of Homeland Security outline how DHS can focus its efforts on creating a common culture of workforce readiness and resilience, while recognizing the distinct, proud, celebrated cultures of its component agencies.

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