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Inspection and Other Strategies for Assuring Quality in Government Construction
systematic approach to the search for excellence." Another committee of the BRB found it impossible to devise a concise, complete, and generally acceptable definition of design quality and for working purposes referred to quality buildings as those "whose characteristics create an environment where the occupant or user can accomplish his purpose effectively, efficiently, and comfortably."11
DEFINING CONSTRUCTION QUALITY, ASSURANCE, AND CONTROL12
Within the limited context of the design and construction stage of a facility, quality can be more readily defined, and the committee accepted a definition that quality is conformance to adequately developed requirements. This definition indicates that a quality constructed facility will result provided that several conditions are met:
The contract documents comprise a clear, complete, and accurate description of the facility to be constructed, correctly conveying the intent of the owner regarding the characteristics of a facility needed to serve his or her purposes.
The contract documents define a constructed facility considered acceptable under applicable regulatory codes and standards of professional practice, in terms of its reliability, the ease with which maintenance and repairs can be performed, the durability of its materials and operating systems, and the life safety afforded its users.
The facility is constructed in accordance with those documents.
11
Building Research Board, 1989. Improving the Design Quality of Federal Buildings, National Academy Press, Washington, DC.