Contributors

Paul S. Adler is assistant professor of engineering management at Stanford University. He received a doctoral in economics and management in France while working as a research economist for the French government. He has also worked with the Brookings Institution, Columbia University, and the Harvard Business School. Dr. Adler's research interests are in three related areas of management: implementing automation, managing the design/manufacturing interface, and developing technology strategy.

Tora K. Bikson is a senior scientist in the Department of Behavioral Sciences at the RAND Corporation. Her work has emphasized field and experimental research designs related to the investigation of cognitive and psychosocial behavior. She has also worked on the changing organizational structures in implementing new office technologies. Dr. Bikson holds A.B., M.A., and Ph.D. degrees in philosophy from the University of Missouri-Columbia, and M.A. and Ph.D. degrees in psychology from the University of California, Los Angeles.

Milo L. Brekke is president of Brekke Associates, a Minneapolis-based group of consultants specializing in research and evaluation concerning health services, education, and religion.

H. Robert Cathcart is president of Pennsylvania Hospital. He has served as chief executive officer since 1952, and president



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People and Technology in the Workplace Contributors Paul S. Adler is assistant professor of engineering management at Stanford University. He received a doctoral in economics and management in France while working as a research economist for the French government. He has also worked with the Brookings Institution, Columbia University, and the Harvard Business School. Dr. Adler's research interests are in three related areas of management: implementing automation, managing the design/manufacturing interface, and developing technology strategy. Tora K. Bikson is a senior scientist in the Department of Behavioral Sciences at the RAND Corporation. Her work has emphasized field and experimental research designs related to the investigation of cognitive and psychosocial behavior. She has also worked on the changing organizational structures in implementing new office technologies. Dr. Bikson holds A.B., M.A., and Ph.D. degrees in philosophy from the University of Missouri-Columbia, and M.A. and Ph.D. degrees in psychology from the University of California, Los Angeles. Milo L. Brekke is president of Brekke Associates, a Minneapolis-based group of consultants specializing in research and evaluation concerning health services, education, and religion. H. Robert Cathcart is president of Pennsylvania Hospital. He has served as chief executive officer since 1952, and president

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People and Technology in the Workplace since 1970. The hospital, the first in the nation, includes the 435-bed Department for Sick and Injured and The Institute of Pennsylvania Hospital, a 234-bed psychiatric hospital. Mr. Cathcart has presented and published papers on health care and management issues, and has served in leadership posts with the American Hospital Association and other professional medical organizations. He holds degrees from the University of Iowa and the University of Toronto. Thomas Choi is associate professor in the School of Public Health at the University of Minnesota, teaching in the Division of Health Services Research and Policy. His courses encompass organizational theory and the measurement of complex variables used in social and organizational research. Dr. Choi's research in health organizations focuses on the organization and delivery of health care. John M. Driscoll, Jr., is professor of clinical pediatrics at Columbia University's College of Physicians and Surgeons and has been director of the Neonatal Intensive Care Unit at Babies Hospital for 19 years. His current research focuses on the developmental outcome of infants from the NICU. Dr. Driscoll also serves as director of Columbia Presbyterian Infant Bioethics Committee, which reviews difficult clinical situations at the request of staff and parents and serves as a consultative body in the resolution of these issues. J. D. Eveland is currently visiting associate professor of organizational psychology at the Claremont Graduate School and consultant to the RAND Corporation. His interests involve organizational uses of technology, particularly information technology, and their relationships to organizational communication and effectiveness. In addition to RAND, Dr. Eveland is a regular consultant to the National Aeronautics and Space Administration, the National Science Foundation, and the National Institutes of Health. He received a B.A. degree in history from Reed College, an M.P.I.A. from the University of Pittsburgh, and an M.P.H. and Ph.D. in administration and organizational behavior from the University of Michigan. Bruce Gissing is executive vice president-operations, directing the Continuous Quality Improvement program in the Boeing Commercial Airplane Group. In this position, Gissing supervises activities that include the Continuous Quality Improvement Center

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People and Technology in the Workplace and the Boeing organizations of Human Resources, Planning, and Quality Assurance. Gissing is also chairman of Boeing Canada and is the Operations functional executive of the Commercial Airplane Group. Among his previous positions at Boeing, Mr. Gissing was vice president-general manager of the Renton Division, where he directed the design and production of the Boeing standard-body 737 and 757 jetliners. He also has held a number of other management positions, including director of operations for the 747 Division and the joint 747/767 Division and vice president-general manager of the Boeing Engineering Company. Mr. Gissing earned a B.A. from City College, New York, and an M.A. from the University of Denver. Charles R. Hartgraves is associate deputy chief for administration with the Forest Service of the U.S. Department of Agriculture. His responsibilities include computer sciences and telecommunications, property and procurement, accounting, law enforcement, and information systems. Before assuming this position in 1983, he was director of the Forest Service's Land Management Planning Staff. Mr. Hartgraves holds degrees from New Mexico State University in range management and from American University in public administration. James R. Hettenhaus is vice president of manufacturing and technology for International Bio-Synthetics USA. In more than 20 years of experience in the process industry, he has participated in and directed the establishment of semiautonomous work teams in both union and nonunion plants as a supervisor with Mansanto, as a plant manager with Anheuser-Busch, and in his current position, where he has accomplished part of the job redesign by concurrently installing centralized process control systems. Mr. Hettenhaus has a B.S. in chemical engineering from the University of Wisconsin and an M.S. in servomechanisms from St. Louis University. Joseph C. High is executive director of human resources for Cummins Engine Company and was formerly director of human resources for Consolidated Diesel Company, where he has managed a joint venture between Cummins and Case IH in manufacturing diesel engines. He has held management and human resource positions with TRW and Union Carbide. His work in adopting new technologies is concentrated on flexible benefits and the establishment and maintenance of high performance work systems

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People and Technology in the Workplace in a manufacturing environment. Mr. High holds a B.S. degree from the University of North Carolina, Chapel Hill, and an M.A. in human resources management from Central Michigan University. Helen Jameson is a nurse consultant with Rochester Methodist Hospital in Rochester, Minnesota, and St. Luke's Hospital in Jacksonville, Florida, and has conducted operations research in nurse scheduling. She received her registered nurse's diploma from Mounds-Midway School of Nursing and holds bachelor's and master's degrees in nursing and administration from the University of Minnesota. Before assuming her role as nurse consultant, she was associate administrator at Rochester Methodist Hospital and head of the nursing department there. Rosabeth Moss Kanter is the Class of 1960 Professor of Business Administration at Harvard University and editor of the Harvard Business Review. She has conducted pioneering research in the study of organizational change and corporate entrepreneurship, served as a consultant to several corporations, and authored 10 books, including The Change Masters and When Giants Learn to Dance. Dr. Kanter has also taught at Brandeis and Yale universities, Harvard's Graduate School of Education, and MIT's Sloan School of Management. She received a B.A. from Bryn Mawr College and a Ph.D. from the University of Michigan. Robert J. Krasman is senior vice president of administrative services for the United Way of Allegheny County. Before being appointed senior vice president, he served as manager of accounting and finance and vice president for the United Way. Prior to the United Way, he served as business manager and board secretary in a public school system in the Greater Pittsburgh area. He serves as a member of the National Professional Advisory Committee for the United Way of America in the area of information and technology. Mr. Krasman holds a B.S. degree from the University of Steubenville. Edward O. Laumann is professor of sociology and dean of social sciences at the University of Chicago. His research interests include urban and political sociology, network analysis, formal organizations and the professions, and society and AIDS issues. Dr. Laumann received a B.A. from Oberlin College and a Ph.D. in sociology from Harvard University.

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People and Technology in the Workplace Wilson R. Locke is editorial systems editor for the Los Angeles Times , responsible for the operation of the Times' new editing system network of computers. Over the course of more than 30 years in the newspaper industry, he has worked as a manager, news editor, and reporter. In his capacity as assistant managing editor of the Oakland Tribune, he was instrumental in installing the newspaper's first computer-based editing system. Mr. Locke attended Stanford University. Gerald Nadler is professor and chairman of the department of industrial and systems engineering at the University of Southern California. Previously, Dr. Nadler taught at Washington University, the University of Wisconsin-Madison, and several universities in Europe and Japan. His related research focuses on developing interdisciplinary systems planning and design methodologies, and designing and implementing technical literacy programs for nonengineers. He received his B.Sc. and Ph.D. in industrial engineering from Purdue University. Brigid O'Farrell is a senior associate at the Center for Women Policy Studies and formerly study director for the Committee on Women's Employment and Related Social Issues at the National Research Council. Her research focuses on the change process in organizations in general and, more specifically, on the implementation of equal employment opportunity policies for women. Her most recent work includes pay equity, child care policy, and work and family issues. She holds an Ed.M. in social policy from Harvard University and a B.A. in political science from Kent State University. Charles J. H. Stolar is an associate professor of surgery at Columbia University's College of Physicians and Surgeons and has been the director of the ECMO program at Babies Hospital since its inception nine years ago. He is also chairman of the Registry Committee and charter member of the Steering Committee of Extracorporeal Life Support Oxygenation and national representative to the American Society for Artificial Internal Organs. Andrew Van de Ven is 3M Professor of Human Systems Management in the Carlson School of Management and director of the Minnesota Innovation Research Program in the Strategic Management Research Center of the University of Minnesota. His research has focused on the development and testing of group

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People and Technology in the Workplace decision-making processes, organizational planning and problem solving, and instruments that measure and evaluate the performance of jobs, work units, and organizations based on structural designs and environmental situations. Currently, he is leading a major longitudinal research program on the management of innovation. Dr. Van de Ven taught at the Wharton School of the University of Pennsylvania and Kent State University after receiving a Ph.D. from the University of Wisconsin-Madison. Signe A. von Verdo (Weber) joined Intellinomics Corporation in early 1990 as manager of the company's New York office and is currently in the San Francisco office. Intellinomics is a San Francisco-based firm that markets software products developed using breakthrough design technology and tools. Formerly, Ms. von Verdo held the position of vice president of Quality Metrics—Information Services at Shearson Lehman Hutton responsible for defining data processing service levels and product quality that directly impact Shearson's external client base. Before this, she headed the company's Office Systems Group, overseeing the support of more than 2,000 personal computers and 1,000 minicomputer users. She also worked with Xerox Corporation in a number of internal consulting positions in the United States, the United Kingdom, and Western Europe, and on a special assignment with the Grace Commission. Ms. von Verdo holds B.S. and M.B.A. degrees in math and accounting, respectively, from the University of Rochester.