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The following HTML text is provided to enhance online readability. Many aspects of typography translate only awkwardly to HTML. Please use the page image as the authoritative form to ensure accuracy. Kanter, R.M., B.A. Stein, and T.D. Jick. 1992. The Challenge of Organizational Change. New York: Free Press. Kerr, S. 1975. On the folly of rewarding A while hoping for B. Academy of Management Journal 18:769–783. Kilmann, R.H. 1989. Managing Beyond the Quick-Fix. San Francisco: Jossey-Bass. Kottler, P., L. Fahey, and J. Jatusripitak. 1985. The New Competition. Englewood Cliffs, N.J.: Prentice-Hall. Kurstedt, H. 1986. The Industrial Engineer's Systematic Approach to Management. MSM Working Draft and Articles and Responsive Systems Article . Management Systems Laboratories, Virginia Polytechnic Institute and State University, Blacksburg. Lawler, E.E. 1986. High Involvement Management. San Francisco: Jossey-Bass. Mali, P. 1978. Improving Total Productivity. New York: John Wiley & Sons. McNair, C.J., W. Mosconi, and T. Norris. 1986. Beyond the Bottom Line: Measuring World Class Performance. Homewood, Ill.: Dow Jones-Irwin. Mohrman, A.M., S.A. Mohrman, G. Ledford, T.G. Cummings, and E.E. Lawler. 1989. Large-Scale Organizational Change. San Francisco: Jossey-Bass. Morris, W.T. 1979. Implementation Strategies for Industrial Engineers. Out of print; available from Virginia Productivity Center, Virginia Polytechnic Institute and State University, Blacksburg. Morris, W.T., G.L. Smith, and D.S. Sink. 1977. Productivity Measurement Systems for Administrative Computing and Information Services. Grant No. APR 75-20561. Columbus, Oh.: The Ohio State University Productivity Research Group. Sebge, P.M. 1990. The Fifth Discipline: The Art and Practice of the Learning Organization . New York: Doubleday. Shewhart, W. 1939. Statistical Method from the Viewpoint of Quality. Washington, D.C.: U.S. Department of Agriculture, Graduate School. Sink, D.S. 1993. Developing measurement systems for world class competition. In Handbook for Productivity Measurement and Improvement. Cambridge, Mass.: Productivity Press. Sink, D.S., and T.C. Tuttle. 1989. Planning and Measurement in Your Organization of the Future. Norcross, Ga.: Industrial Engineering and Management Press. Vaill, P.B. 1989. Managing as a Performing Art. San Francisco: Jossey-Bass. Weisbord, M.R. 1991. Productive Workplaces: Organizing and Managing for Dignity, Meaning and Community. San Francisco: Jossey-Bass. Wheeler, D.J. 1993. Understanding Variation: The Key to Managing Chaos. Knoxville, Tenn.: SPC Press.
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