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PART III Toward an Improved Delivery System In Chapters 7 through 9, the panel considers various approaches to system improvement. In Chapter 7, we compare quality control activities in the student financial aid programs with those found in other "similar" systems, such as welfare programs and private finan- cial institutions. Our discussion in Chapter ~ centers on the Depart- ment of Education's Institutional Quality Control Pilot Project, an experiment aimed at improving the quality of institutional activities. In Chapter 9, we consider the expected effects on system quality resulting from changes legislated by the 1992 Reauthorization of the Higher Education Act and propose further initiatives for the Depart- ment of Education and Congress to consider that will lead to system improvement. 125

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