Information Technology in the Service Society: A Twenty-First Century Lever

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Information Technology in the Service Society: A Twenty-First Century Lever (1994)
Computer Science and Telecommunications Board (CSTB)

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Front Matter (R1-R15)

Semmary and Overview (1-23)

1 Introduction and Impact of Information Technology at the Macroeconomic Level (24-51)

2 Impacts of Information Technology at the Industry Level (52-96)

3 Impacts of Information Technology at the Enterprise Level (97-135)

4 Impacts of Information Technology at the Activity Level (136-164)

5 Improving Decision Making About Information Technology (165-192)

6 Information Technology in Services: Implications for Public Policy (193-214)

Appendixes (215-216)

A Selected Research on Economic and Strategic Impacts of Information Technology (217-227)

B Methods for Deriving Bureau of Economic Analysis Measures of Output (228-233)

C Methods for Deriving Bureau of Labor Statistics Measures of Productivity for Service Industries (234-246)

D How the Committee Conducted Its Study (247-265)

E List of Executives Interviewed (266-270)