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Page 25 3 Transfer: Training for Performance Probably the most critical issue in any type of learning is how well the learning transfers from one situation to another, particularly to the actual performance of a task. Although there is a broad consensus that transfer is an important aspect of learning, training, and performance, it is not always clear what is meant by transfer or how to achieve it. In this chapter we focus particularly on situations in which there is some period of training prior to on-the-job execution of a task. We focus exclusively on individuals in the training context. That context may or may not be a group setting; Chapters 5-7 consider group learning. The ability to transfer between the training and application contexts is the crux of the frequently made distinction between learning and performance. One may learn to perform a task quite well during training, according to some criterion, but later find that the acquired knowledge is not sufficient to perform in the day-to-day task environment. The distinction between learning and performance is critical because most training and task contexts differ in some way. The differences may involve situational characteristics external to the task per se, such as social interaction patterns; stress or ambient noise; explicit or implicit rules that directly govern task performance; the range of variation in the stimulus environment; the nature of available responses; performance schedules; or characteristics of the performer, such as levels of motivation, fatigue, or stress. Indeed, training cannot generally anticipate the full range of circumstances that will be encountered in task performance, and even an anticipated circumstance may be impossible to fully simulate in training. Ideally, a training program should produce the ability to accommodate some degree
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Page 26 of variabilityboth within the task environment and between the training and task environmentsas well as establish basic skills required for the task itself. One principal question underlies this chapter: How much does the training context have to incorporate the performance context in order to produce effective transfer? This question applies to training on mathematics problems at school, flying a plane, training for combat, controlling airplane traffic at an airport, playing a championship tennis match, or operating a nuclear power plant. It is a fundamental issue in the design of simulator-based training devices. How close in fidelity to the performance situation must a device be in order to be effective? Simulating unnecessary aspects of the performance context means that resources have been wasted, but failing to simulate necessary ones means that training will be inadequate. The fundamental issue of specificity of training (fidelity of simulation in training) is determining the factors that produce transfer. Only when those factors are understood can resources be balanced against outcomes to design optimal training programs. An issue related to training fidelity is the relative importance of training individuals on abstract generalizations, in contrast to specific, contextualized examples. Abstractions may or may not be important, and even if they are, it is arguable whether they are best taught directly (e.g., by the instructor's articulating rules) or whether they are best inferred from examples. This chapter discusses a strong position in regard to this issue, which is called the theory of situated learning. Implicit in our comparisons between situated learning and other approaches to learning are certain basic constructs concerning transfer. Positive transfer refers to the facilitation, in learning or performance, of a new task based on what has been learned during a previous one. Negative transfer refers to any decline in learning or performance of a second task due to learning a previous one. These types of transfer are often measured as a percent savings or loss, respectively: How fast (or accurately) is the target task acquired after learning a similar (transfer) task in comparison with learning without a prior task? Transfer can be from a component of one task to a more complex task that encompasses that component. This is called part-to-whole or vertical transfer. In contrast, horizontal transfer is between tasks that are similar in complexity and do not have an inclusion relation. TRANSFER BY IDENTICAL ELEMENTS As noted above, a major issue in developing training programs is the required similarity between the training and performance contexts. If the training context exactly simulates the performance context, transfer should
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Page 27 be perfect, but this situation rarely exists. Theories of transfer have stressed the requirement of learning and performance similarities; in this section we review such theories. Thorndike and Woodworth's theory of ''identical elements," published in 1901, stated that the determinant of transfer was the extent to which two tasks contain identical elements: the more shared elements, the more similar the two tasks, and the more transfer there would be. This position was in stark contrast to the long-standing view that the condition of a person's mental faculties accounted for transfer. Thorndike rejected the view that the mind is a muscle that must be strengthened with good exercisessuch as the study of topics like Latin and geometryand that with such rigorous studies, transfer between any two fields would be straightforward. The problem with Thorndike's approach is that it is unclear exactly what defines identical elements. There was some suggestion that he meant mental elements, although his theory was typically interpreted to mean stimulusresponse connections. Identifying the elements that should be identical, in order to produce transfer, is critically important. If one first observes transfer and subsequently infers what the identical elements must have been to produce it, the reasoning is obviously circular. But advance specification of identical elements is more difficult than it might appear. Some situations that seem to have substantial identical elements produce little or no transfer, and some that do not seem to have similarities produce a substantial amount. One example of transfer of identical elements comes from Singley and Anderson (1989), who taught people three different computer text editing programs, varying the order of acquisition of the three programs across subjects. They developed a set of 107 rules capable of simulating editing in the three programs. Some of the rules were shared by all three programs, some by two, and some were unique to a specific program. A given editing task using one program might or might not share many rules with the comparable task using a different program. Their expectation was that there would be savings in performance with the second program to the degree that the rules had already been acquired. The data were in strong support of their predictions. A different exampleor transfer between nonidentical elementscomes from MacKay (1982), who reported data from a group of English-German bilingual speakers who were asked to produce the same sentence in the same language 12 times, with a 20-second pause between sentences. They were to produce the sentence as quickly as possible. The production time declined regularly over the 12 repetitions, to an asymptote of about 2 seconds. In the last 20-second pause interval, each subject was asked to produce the same sentence, but in the alternate language. The speed of production for this transfer sentence was found to be identical to that of the trial
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Page 28 before. That is, the subjects remained at asymptote, and the new sentence functioned as if it were identical to the previous ones, despite a complete change in the motor movements necessary for output. An example of very little transfer comes from Logan and Klapp (1992), who had subjects solve alphabetic arithmetic problems (e.g., if A = 1, B = 2, etc., does A + 2 = D?) with one set of 10 letters and the digits 2-5 for 12 sessions of nearly 500 trials each. Initially, the subjects' response times increased markedly with a new digit (e.g., there was a longer time for B + 5 than for B + 2 problems), as if they were moving forward through the alphabet from the given letter for the required number of digits (e.g., for B + 2: B, C, D). The slope of this increasing function was 486 milliseconds (ms) per count in the first session. By the 12th session, however, the slope was only 45 ms, suggesting development of a new strategy. The subjects were then transferred on session 13 to a new set of 10 letters. Although the task remained unchanged, the slope of the function relating response time to new digit increased dramaticallyto nearly the value it had had in the initial sessions. That is, there was only a small amount of transfer. These three examples represent very different degrees of transfer: partial transfer, depending on shared rules; virtually perfect transfer despite apparently substantial differences between the training and transfer contexts; and virtually no transfer from one problem to another. How can these differences be explained? The answer lies in what elements are and are not identical. Cognitive Abstractions Singley and Anderson (1989) and Bovair et al. (1990) have developed formal theories that specify the "elements" of cognitive tasks. They show that holding these elements identical across learning situations predicts positive transfer. At the heart of these theories is the idea that transfer is produced when cognitive abstractions that are formed in one contextrules or knowledge chunkscan be used in another. The models from these theories, as well as the model of Polson and Kieras (1985) are similar to Anderson's (1983) ACT (Adoptive Control of Thought) model, so ACT is described as an illustration. (See Gray and Orasanu, 1987, for an excellent review of work on skill transfer explained within this framework.) The theory assumes that there are two types of memory, a declarative or fact memory and a procedural or skill memory. Many of the tasks that people perform are originally encoded in memory in declarative memory as verbalizable rules. As they become practiced and strengthened, these declarative facts are often compiled into procedural rules that are executed automatically and are not open to inspection. So, for example, when one first learns to drive a stick shift in an automobile, one says implicitly to
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Page 29 oneself: "Push in the clutch with the left foot, lift up the right foot to release the gas pedal and use the right hand to move the stick shift to another position." As this skill becomes compiled into an automatic procedure, one might not be aware of exactly what one's feet are doing while shifting (Anderson, 1976). Declarative facts are stored in a type of semantic network of nodes or chunks that are connected together by associations acquired through experience. These nodes or chunks may vary in strength as will the associations among them, depending on the amount of exposure (practice) they have received. Performance will vary as a function of the amount of activation that any particular memory structure receives. Activation of a structure depends on the number of competing associations linked to a node and the relative strength of the associations and nodes. Procedural memories are condition-action, or production, rules: condition is the "lefthand side" of the production; action is the "righthand side" of the production. The righthand side of a production specifies an action, and it is executed when all of the elements of the lefthand condition side are met, that is, match the contents of working memory. When the condition side of a production is matched, and thus the action side is executed (the production "fires''), the production is also strengthened. When more than one production could fire, because the condition side of multiple productions could match to the situation, the selection (or conflict resolution, as it is called) of a single production to fire is determined by the specificity and the strength of the competing productions. Specificity refers to the number of condition elements that match on the lefthand side. More specific (or complex) productions are easier to fire than more general productions, all else being equal. A production can vary enormously in complexity. For example, it can set up new goals to be achieved, place new elements in working memory, or initiate a simple motor response. According to models such as ACT, transfer between tasks is achieved when the tasks share elements, either chunks in declarative memory or productions in procedural memory. Acquiring and strengthening declarative memory chunks and productions for one task will facilitate performance of another task to the extent that memory chunks and productions are shared. Anderson (1993) suggests that there are other means by which one experience can influence another, such as analogy: extending knowledge from one situation to a new situation that is only similar. MacKay (1982) has also emphasized transfer based on identical elements at abstract levels, focusing particularly on the domain of motor performance. His model makes hierarchical distinctions between high-level structures representing abstract rules for a task and low-level structures representing commands to peripheral mechanisms that will directly produce performance. In the speech domain, for example, the hierarchy comprises
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Page 30 distinct structures for meaning, sound, and control of the speech musculature. In this model transfer occurs between tasks that share mental structures. Practice on one task strengthens linkages that are necessary for the other. The MacKay model actually predicts perfect transfer for one situation: when the unshared structures are so extensively practiced already that their linkage strengths are at asymptotic levels and could not benefit further. This model explains the transfer between a sentence in German and its translation in English. The idea is that the shared structures between these tasks are conceptual ones that have not been previously practiced (since the phrase is novel), and the unshared structures are phonological and musclemovement ones that are well practiced in both languages and hence would not benefit from further practice. Transfer at the conceptual level is then all that is needed. Given that the two languages share a single conceptual system, perfect transfer will occur because practicing the phrase in one language is equivalent at the conceptual level to practicing it in the other. The transfer will not be prefect, however, if the unshared structures between two tasks are not well practiced, for example, when one attempts to write with the nondominant hand. Only the abstract level of structure pertaining to the written words is shared in this case; the muscle-movement structures for the nondominant hand are not well practiced, and being unshared, they do not benefit from practice with the dominant one. Furthermore, in this case the shared mental structurethe nameis already well practiced and cannot benefit further from the commonalities between learning and performance. Exemplars A theory of Logan (1988) makes the fundamental assumptions that people performing in a task store instances of past performance in memory and that each instance is stored as an independent copy or "exemplar." On their first encounter with the task, having no stored instance, people will use whatever strategic, rule-based tools they have available; this constitutes a task "algorithm." Subsequently, however, they will have available not only the algorithm, but memory of the past instance of performance, or as many instances as the number of times the task has been performed. When the task recurs, performance is based on the first solution that is retrieved from memory, the algorithm or a retrieved instance. The time to retrieve each past instance is assumed to vary stochastically (the probability being a function of previous instances) so that the algorithm competes for retrieval with that instance having the fastest current retrieval time, that is, the lowest value drawn from a set with similar distributions, one for each instance that has been stored. With enough stored instances, the algorithm will tend not
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Page 31 to be retrieved faster than the fastest instance, even if its mean retrieval time is the fastest. Responses will come to rely virtually exclusively on past instances. Automaticity, according to the instance model, corresponds to this shift from algorithmic to instance-based retrieval. A principal assumption of the instance model is that if a previously solved task is presented, past instances of that same task are retrieved from memory. The emphasis is on "that same task." Under the assumption that the subject comes to rely on specific stored instances, the task here constitutes not only the general type of problem that must be solved, but also the specific parameters that are provided. Learning is item-specific, and retrieval is of the same items that were previously used in the task. It is assumed that transfer between distinct items within the same task does not occur because presentation of a novel item does not lead to retrieval of an item used previously in training. This theory explains why so little transfer was obtained in the Logan and Klapp experiment of letters and numbers when the specific letters changed. What little transfer did occur was attributed to better learning of an algorithmic solution (e.g., with practice, subjects became able to count faster from the new letter). It should be noted that Logan emphasizes tasks in which conceptual structures are minimally important and instance retrieval provides an effective solution. Without identical elements at the instance level, there is little transfer. Singley and Anderson (1989), and MacKay (1982) as well, emphasize tasks in which conceptual structures are very important and responses are either extremely well practiced or minimally taxing parts of the task. Hence, nonidentical elements at the output level matter little. (We return below to the issue of how transfer may be governed by different principles in different tasks.) Logan's experiment clearly supports Thorndike's view that the mind is not like a muscle. Subjects had ample "exercise" with the mental arithmetic task, but without identical problems, there was virtually no transfer. The Ease or Difficulty of Transfer The cases of successful transfer discussed above, along with much of the research discussed below, make clear that transfer is not invariably difficult to achieve. However, there is also a surprising amount of research demonstrating the difficulties of achieving transfer. In the difficult cases, performance often seems to be overembedded in the training context, so that the identical elements across contexts are not perceived and so do not have an effect. The failure of learners to recognize and capitalize on identical elements between training and task contexts has been well documented (see Patrick, 1992, and as reviewed by Chipman et al., 1985; Segal et al., 1985). Hayes
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Page 32 and Simon (1977), for example, showed little transfer between two structurally or formally identical problems that differed in superficial characteristics. Gick and Holyoak (1983) used a task in which a memorized story should help, by analogy, to determine the solution of a subsequent problem. Analogical transfer was rare, however, unless a hint of the similarity of elements was given. Charney and Reder (1987) proposed that an important component of cognitive skill acquisition, such as learning to use a personal computer operating system or an electronic spreadsheet, is the ability to recognize the situations or conditions under which a particular procedure should be used. If the training context always makes obvious which procedure should be practiced, then an important element of the skillthe ability to recognize when to use each procedureis not trained. Theories based on production rules describe lack of transfer as being caused by production rules that are too specific in the condition elements contained in the "if" part of an "if-then" rule. That is, people do not realize that an old rule can be applied in a new context. Anderson's (1983) model of skill acquisition allowed for generalization to occur by reinforcing more general (less specific) productions when there was variable practice. Unfortunately, there was little evidence that people actually generalized from variable practice to novel situations if the new situations were very different from the example or training problems. It seems that generalizations have to be explicitly encoded, either through conscious discovery by the learner who encounters multiple scenarios and notices the similarities or from explicit instruction. Transfer failure also occurs not only because the context or situation is very different, but also because the task has dramatically changed. For example, Knerr et al. (1987) reported that a group trained to recognize correct flight paths was superior in recognizing correct flight paths, but not in producing them. McKendree and Anderson (1987) and Kessler (1988) found that being trained to evaluate some functions of the programming language LISP facilitated performance on evaluation of other LISP functions (compared to a control), but not on generating LISP functions, and vice versa. In theory, when productions are initially formed they are very condition- and action-specific. The specificity of the production rules would be unnoticed in everyday situations because one does not usually practice only half of a skill, such as learning to evaluate LISP functions but not to generate them. In order to achieve transfer, a learner must make a conceptual generalization of actions. For example, if a learner is used to using a command-based computer and then moves to one that is menu driven, successful transfer requires that the learner be able to map old actions (such as typing in a string of letters in order to rename a file) into new ones (such as
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Page 33 calling up a menu dealing with file manipulation and clicking on a "rename" option). This type of successful transfer occurs frequently; however, when people accomplish the mapping (the transfer), the success is taken for granted. Only when the attempted transfer fails is it considered remarkable. Situated Learning Recently there has been a somewhat different approach to the idea of identical elements, one that emphasizes the context in which learning and performing occur. This general approach is called situated learning (e.g., Lave, 1988; Lave and Wenger, 1991), although closely associated terms are situated cognition and situated action. The situated approach is taken by researchers from several fields, including psychology, anthropology, and philosophy. Its fundamental tenets include an emphasis on contextual determinants of performance, particularly on social interactions in the task environment, and on the importance of situating the learner in the context of application, as in apprenticeship learning (called legitimate peripheral participation by Lave and Wenger, 1991). Part of this view is that learning is fundamentally a social activity. Although proponents of situated learning do not necessarily agree on all of its details, four general principles characterize the approach: (1) Action is grounded in the concrete situation in which it occurs. A potential for action cannot fully be described independently of the specific situation, and a person's task-relevant knowledge is specific to the situation in which the task has been performed. (2) Psychological models of the performer in terms of abstract information structures and processes are inadequate or inappropriate to describe performance. A task is not accomplished by the rule-based manipulation of mediating symbolic representations. Certain task-governing elements are present only in situations, not representations. (3) Training by abstraction is of little use; learning occurs by doing. Because current performance will be facilitated to the degree that the context more closely matches prior experience, the most effective training is to act in an apprenticeship relation to others in the performance situation. (4) Performance environments tend to be social in nature. To understand performance, it is necessary to understand the social situation in which it occurs, including the way in which social interactions affect performance. Situated learning has become a major theoretical framework that is hotly debated by those concerned with education and training. There is little disagreement among cognitive scientists that there exist contextual effects in learning, transfer, and retention. Indeed it is not news that performance is affected by context, as has been amply demonstrated. In verbal
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Page 34 learning, for example, the principle of encoding specificity holds that retrieval of learned information directly depends on similarities between the retrieval and learning contexts (Tulving and Thomson, 1973). In applied research based on this principle, Godden and Baddeley (1975) demonstrated remarkably strong encoding-specificity effects when deep-sea divers learned material on land or underwater and were tested in matching or nonmatching situations. What makes the situated-learning approach different is the degree to which learning is claimed to be context specific and the implications of this claim for education and training. For example, Greeno et al. (1993:99) state: Knowledgeperhaps better called knowingis not an invariant property of an individual, something that he or she has in any situation. Instead, knowing is a property that is relative to situations ... (just as) motion is not a property of an object. An important implication is the idea that school is just another context and therefore that what one has learned in school can only be used there. Lave and others reject the premise that school constitutes a neutral setting in which things are learned that can later be applied in the real world. Brown et al. (1988) argue that success with schooling has little bearing on performance elsewhere. So, for example, rather than being taught mathematics as an abstract skill, a person should learn the mathematical techniques relevant for his or her trade in the situations in which they will be needed. Some theorists of situated learning also argue that people tend not to remember skills or be able to apply them if they are taught in an abstract manner. Only when they are learned "on the job," embedded in the performance situation, can the skills be used in those situations. Another important aspect of the situated learning approach is the view that cognition cannot be represented symbolically, that people perceive the environment directly and use that perception to support thought. Stucky (in press) argues that rather than using contextual clues to represent relevant aspects of a situation, people use contextual cues directly to calculate their actions. Following the general approach of ecological psychologists, Greeno et al. (1993) similarly suggest that performers perceive physical properties of situations that make certain activities possible. For example, they find it unlikely that children have symbolic representations of physical properties of objects, such as the flatness of a surface; rather, they propose, children directly perceive flatness and the consequences of it, like stacking. Transfer from one environment to another then depends on common properties that produce invariance of interaction. It cannot be contested that one of the most important goals of training is improving teaching techniques so that the application of a skill in new situations is easily achieved. An implication that might be taken from the
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Page 35 failures of transfer just described is that training must be situated in the performance context in order to be effective. This is of course a fundamental premise of the situated-learning approach. In support of the premise, there are many cases of superior performance with more specific, relevant practice. And because it is difficult to anticipate all of the features of a performance context, it would seem appropriate to train in that context to ensure that training covers all of those features. However, a strong position that basic training is a waste of time, because learning must be situated, is false. There are many domains in which fundamental skills are critical to acquire before more specific training can occur, such as learning to catch a ball before playing any sport with a ball. Furthermore, there are certainly basic skills acquired in school that transfer easily and are heavily used in situations outside the classroom. Reading and writing are obvious examples. Conceivably, there are individual differences among learners for their need for concrete, motivating "real-life" contexts. Consider mathematics learning, for example. The view that learning mathematics will necessarily be better if it is learned in real-world contexts is debatable, and there have been no studies that address this complex issue. We suspect that for people with strong mathematics skills, embedding mathematics in real-life contexts takes away valuable time from the acquisition and practice of fundamental concepts and procedures. The theory that training in the performance context is optimal led the advocates of situated learning to propose that the best form of learning involves an apprenticeship in the real-world context where the training is to be applied. However, in evaluating apprenticeship training, it is important to consider costs external to training per se. To the extent that the presence of an apprentice disrupts performance in the work context, the output of the system as a whole may be diminished. Training in the context of application may be unfeasible for economic reasons as well. The target context may limit the number of trainees that can be handled at one time, or it may involve costly equipment or supplies. It is also unclear how one graduates from being an apprentice in a realworld task to an actual participant who performs the task competently. If learning is so contextualized that one must serve as an apprentice to learn, how does one actually acquire the skills of the master if one has only been the apprentice? Current theories that emphasize situated learning do not adequately deal with the transition from apprenticeship to mastery. And there are many situations in which one cannot imagine placing a novice directly in the work context: playing in an orchestra, copiloting an airplane, or serving in a tank crew are perhaps obvious examples, but even providing nursing care or fighting a fire do not seem feasible. Yet another problem with training in the target context is the potential
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Page 46 Tasks may be divided into parts not only sequentially, but on the basis of the cognitive or perceptual processes involved. A successful part-task training program based on task division into cognitively distinct components was devised by Mane et al. (1989). They devised a space fortress video game in which the objective was to destroy a space fortress by firing missiles from a spaceship. The part-task training prior to whole-task training was cost-effective in that the savings in later training was greater than the amount spent in the part-task training. Patrick (1992) suggested that task components might be distinguished on the basis of required processes, such as perceptual detection, concept learning, problem solving, motor coordination, and rule following. Christina and Corcos (1988) pointed to another cognitive factor, the attention span of the learner, that may limit the ability of an individual to deal with the whole-task situation. The success of part-task training also depends on training procedures, such as how the task is decomposed during training and how it is reconstructed at transfer. Three general methods for decomposing a task are simplifying, fractionating, and segmenting. Simplifying is done by modifying or eliminating task demands, for example, reducing dimensions of control or eliminating time constraints. Fractionating refers to separate practice on components of tasks that in the whole-task form would overlap in time: an example is dividing control of a plane into separate pitch, roll, and yaw components. Each practice condition is simplified, but no task component is eliminated from consideration. Segmenting refers to division of a task into temporal or spatial components. The effectiveness of these various methods depends in part on how they are recombined. Methods for recombination include pure part (practice each part in isolation, then combine all), progressive part (incrementally add parts to a combination, practicing each separately before adding it), and repetitive part (incrementally add parts to a combination, but without separate part practice). Incremental additions may be further varied by whether parts are added in the order of whole-task execution or the reverse order. There are also variations in how much the combined group of subtasks is practiced between new additions. The aviation training literature suggests that segmentation is highly effective when tasks are recombined by a reverse repetitive-part technique; that is, successively adding task components in reverse order, from those performed latest to those performed earliest. This technique, called "backward chaining," was used successfully by Bailey et al. (1980) in training a dive-bomb maneuver as a four-segment event. Pilots trained with segmentation and backward chaining tended to learn faster and, when transferred to the whole sequence, they outperformed pilots given whole-task training. The evidence for fractionation and simplification is somewhat mixed. By its very nature, fractionation eliminates training on how to integrate and
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Page 47 share components of the task over time. Not surprisingly, then, it appears to be particularly deficient, relative to whole-task training, when tasks have interdependent, time-shared components. On the other hand, fractionation does generally produce some positive transfer and may become more effective at higher levels of practice (Knerr et al., 1987). With simplification, there is some danger of negative transfer, since the more complex version of the task may call for new responses to the same stimulus conditions used previously (Lintern and Roscoe, 1980). Wightman (1983) suggested that simplification will be most effective if the simplified task focuses on those components that potentially produce the greatest error. In landing on an aircraft carrier, one such task is controlling the glideslope to the landing. He found that a manipulation designed to simplify this componentshortening the lag between the throttle input and the visual glideslope indicatorhad little effect on training or transfer. Again, the problem appeared to be negative transfer: the progressive lengthening of lag over training called for new responses, but there was no corresponding change in the stimulus display. A general message from the part-task training literature is that careful analysis of the task is called for. There is a clear need for a task taxonomy that identifies the variables that predict the potential success of a part-task training program and, for a given task, suggests techniques for decomposition and recombination that optimize part-task training. It seems clear that at least some tasks are aided by part-task training, and given the practical considerations mentioned above, there is strong motivation for the development of these training techniques. Length of Training The relationship between level of initial learning and transfer is complex. Although higher levels of initial learning lead to longer retention, they do not necessarily produce greater benefits in a transfer situation. This result reflects the fact that differences between the training and transfer contexts may be more difficult to accommodate after higher levels of initial learning. Early studies of transfer in a verbal learning context attempted to experimentally isolate the basic underlying stimulus-response processes. They typically used paired associate paradigms, in which subjects learned a list of A-B pairs (e.g., A terms are words; B terms are digits) and then were given new lists to learn. Performance of the experimental subjects were compared with subjects who learned the second list without prior training on another list. Learning in this task can be subdivided into (at least) four components: learning the stimulus terms, learning the response terms, learning the stimulus-response associations, and learning the response-stimulus asso-
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Page 48 ciations. The transfer context can retain any of these component processes while placing demands on others. For example, transfer from pairs like sweet-7 to sour-7 and happy-8 to sad-8 should take advantage of learning on all prior components (assuming mediation between antonyms like sweet and sour), whereas transfer from pairs like sweet-7 and happy-8 to sweet-8 and happy-7 should benefit from initial learning of the individual stimuli and responses, but suffer from interference due to remapping of associations. Not surprisingly, these procedures did produce positive and negative transfer, respectively. The effect of the amount of prior learning depends in part on the rate of learning of the various components. For example, in a transfer situation in which old stimulus and response items are retained but are associated in new ways, there will be positive effects from prior item learning but negative effects from prior associative learning. If the items (positive effects) are learned faster than the associations (negative effects), it would be better to transfer early in learning, when positive benefits have been attained without too much cost on the negative side. But one cannot be sure that items are learned faster than associations; indeed, it depends greatly on the nature of the paired associates themselves. Thus, it is not surprising that in a review of the verbal transfer literature, Kausler (1974:232) termed amount of learning to be an ''enigmatic variable." Similar principles can be applied outside of the relatively simple context of paired verbal associates. Mastery of a task requires learning the pool of relevant stimulus cues, learning to perform the response repertoire, and learning the relationship between the cue context and the responses. Longer training periods should produce greater learning of all of these components, but some of that learning may not be productive in the transfer context. The picture is further complicated when one considers that the nature of processing can change qualitatively over the course of learning and so affect transfer. Such changes include modification of the stimulus cues that control responses, for example, changes from visual control to proprioceptive (internal muscle sensations) control in tracking tasks (see Cormier, 1984). Stimuli may also be redefined: for example, they may become responded to as category members rather than instances (Cheng, 1985). Another idea is that people learn to extract the "invariants" (Gibson, 1979) that are the predictors of response requirements and to ignore uncorrelated cues that accompany them (Lintern, 1991). Still another assumption is that attentional demands of tasks are reduced, that is, that individuals become automatic responders over the course of skill acquisition (e.g., Ackerman, 1988; Schneider and Shiffrin, 1977). All of these changes over the course of learning have effects on transfer that interact with the relationship between the training and transfer contexts. Automatic processing, in particular, has been suggested to produce potentially negative effects because of the specificity of learning that results
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Page 49 (see Cormier, 1984). It is difficult to change automatic responses given a change in task conditions. Fisk et al. (1991) demonstrated these effects in a category search task, in which people indicated the position of an exemplar of some target taxonomic category among a vertical array of three items (e.g., looking for a bird name in an array: robin, arm, hand). Under consistent mapping conditions, a given taxonomic category was always used for targets and never for distractors: for example, a subject might search for a bird name among body parts but never search for a building name among birds. Under variable mapping conditions, a given taxonomic category provided targets on some trials and distractors on others. Consistent mapping from stimulus to response has been shown to be critical for developing the characteristics of automatic processing: low response times and errors and null effects of increasing workload (e.g., increasing the number of targets to be sought on any one trial). After 10 training sessions, subjects showed positive transfer from consistently mapped tasks to new tasks using the same targets with novel distractors or the same distractors with novel targets, relative to performance with entirely new sets of targets and distractors. In contrast, pronounced negative transfer resulted from reversing responses to consistently mapped targets or distractors, so that previous targets became distractors, or vice versa. This negative transfer occurred even when a subset of the original consistently mapped items was maintained unchanged, that is, when old targets were sought among items that had previously been consistent targets, or when previously consistent distractors became new targets that were sought among old distractors. The cost of remapping targets was greater than that for remapping distractors. These results were interpreted in terms of a strength theory that is reminiscent of earlier theories of transfer in paired-associate learning tasks. Automaticity is assumed to result in a high strength in memory for consistent targets and a low strength for consistent distractors. Negative transfer results when target and distractor roles are reversed either because the lowstrength items have relatively weak signals and form poor targets or because the high-strength items have relatively strong signals and cannot be easily rejected. These changes in strength resulting from consistent training, particularly of target items, are not easily overcome. An important conclusion from this research is that once automatic responses are attained to a stimulus set, changes in even part of that set will substantially disrupt performance. If lengthy training leads to automatic responses to taskirrelevant stimuli, which are not similarly linked to those responses in the transfer context, transfer performance will be impaired. But against the potentially negative effects of automaticity, with concomitant overspecificity of the stimulus representation, must be balanced the positive effects of extended learning in the form of mastering the repertoire of responses, integrating and strengthening the representation of relevant stimuli, and learning the rules that associate them.
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Page 50 The Role of Feedback A surprising general finding from research on the importance of feedback to ultimate performance is that it rarely helps and sometimes actually hurts long-term learning (for reviews, see, e.g., Salmoni et al., 1984; Wheaton et al., 1976). This finding holds for both motoric and cognitive tasks in nature. Although the overall finding is clear, it is important to distinguish between intrinsic and extrinsic feedback, concurrent and terminal feedback, immediate and delayed feedback, and separate and accumulated feedback. Intrinsic feedback refers to the knowledge one gets immediately and automatically simply by attempting to perform a task. It is obvious when one hits the tennis ball out of the court or when one misses when swinging a baseball bat at a ball. Extrinsic feedback comes from outside the learner, provided either by an individual or a training device. If the feedback is received while the activity is being performed, such as while riding a bicycle, the feedback is concurrent; in contrast, the outcome of a tennis stroke is terminal when one sees where the ball lands. Extrinsic feedback that is provided after the execution of the task (terminal) can be further classified by whether the feedback is immediate or delayed, and if not delayed whether it is given for each attempt (separate) or is accumulated across trials and only a summary of performance is given. A final distinction that can be made is between knowledge of results and knowledge of performance: the former refers to how well one did at executing a task in terms of the outcome of the action; the latter refers to the action or movement pattern involved in the skill (e.g., "your elbow was bent when you tried to hit the ball"). Most research on feedback has looked at the effectiveness of knowledge of results. Schmidt (1988) provides a thorough review of much of the literature pertaining to motor learning. An interesting finding from his laboratory is that if the feedback on results is provided after each trial, immediate performance is better than when only summary performance is given every 15 trials; however, long-term or ultimate learning is facilitated by giving only summary feedback intermittently such as after 15 trials. Anderson et al. (1989) examined feedback in the context of learning the programming language LISP. They taught the language using a computerbased tutor and varied whether or not they provided feedback and when it was provided. Like Schmidt, they also found an immediate benefit of feedback but no long-term benefit. In contrast to some of the results that Schmidt reports, however, Anderson et al. did not find a long-term deficit of feedback. An explanation for the lack of long-term benefit from error feedback was suggested by Miller (1953), who realized that offering feedback concurrent with doing a task might serve as a crutch. When the feedback is removed during performance, those trained with the feedback are at a disad-
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Page 51 vantage. Goldstein and Rittenhouse (1954) provided some of the first evidence that concurrent feedback (as opposed to summary information at a delay) produces short-term gains but no long-term benefits. One should not conclude that it is optimal to deprive the learner of any knowledge of results; rather, feedback should not provide too much information too soon. This conclusion may seem at odds with literature from the tradition of verbal learning and concept formation, in which subjects learn to assign multi-attribute items to classes according to some experimenter-designated rule (e.g., Restle, 1962; Bower and Trabasso, 1964). In these tasks, there is usually an arbitrary stimulus-to-response mapping, and no intrinsic feedback about the correctness of a response is available. Feedback then apparently enables subjects to prune the set of possible hypotheses about the correct rule (Levine, 1966; Trabasso and Bower, 1966), and its delay only imposes the load of holding previous stimulus-response pairings in memory. In contrast, this section has emphasized task situations in which intrinsic feedback is typically available and the stimulus-response mapping is not arbitrary. Predicting Transfer Transfer is a problem of high dimensionality. Much of the controversy over transfer may result from different theorists and experimenters working within different areas of a high-dimensional transfer "space," in which transfer is predicted by a host of variables, some of which have not yet been studied. The notion of a transfer space was suggested for the learning of lists of verbal stimulus-response associates by Osgood (1949). He constructed a theoretical three-dimensional transfer surface, where two of the dimensions were the similarity between the original and transfer lists with respect to the stimulus and response terms, and the third dimension was the amount (and direction) of transfer. For example, having learned the pair dog-basket, transfer to canine-basket would involve a semantically similar stimulus term, while transfer to dog-bucket would involve a semantically similar response term. Positive transfer was predicted in situations with semantically similar stimuli and responses; considerable negative transfer was predicted when the same stimulus items were trained with one set of response terms and then paired with new ones at transfer. Predictions of the Osgood model were not always accurate, particularly with respect to negative transfer (Bugelski and Cadwallader, 1956). Negative transfer was found to be anomalously strong when old stimuli were paired with responses that were new but similar to the old ones (an effect sometimes called the Skaggs-Robinson paradox; Robinson, 1927). In addition, particularly in the domain of motorskills learning, negative transfer effects were often small and vanished with practice (Bilodeau and Bilodeau, 1961).
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Page 52 Holding (1976) proposed a modification of Osgood's transfer surface that, while admittedly imperfect, was consistent with general findings regarding similarity effects in motor learning. These findings include a decrease of positive transfer as the stimulus similarity between training and transfer tasks decreases, no transfer when entirely new stimuli and responses are used in the transfer task, large positive transfer when the previously trained responses are used with different stimuli, and negative transfer when the same stimuli are used at transfer but with responses that are different from, but similar to, the originals. Holding suggested that most practical transfer is positive and that negative transfer is most likely when there is a failure to discriminate between distinct training and transfer stimuli that are intended to elicit distinct responses, or when the responses themselves cannot be well discriminated. At the same time, Holding (1976:8) noted: "There are, in fact, good reasons for viewing all transfer surfaces with mistrust." A major problem is their low dimensionality; many important influences on transfer have been ignored by the research on transfer surfaces. That work stresses the similarity of the training and task environment, but there are also influences from the nature of the training, such as training schedules and the availability of feedback. Situated learning theorists stress social variables; one could also consider motivational variables. Efforts to understand transfer would clearly be helped by greater efforts to characterize the nature of relevant variables. A valuable addition would be a task taxonomy, stressing distinctions such as those between cognitive and motor tasks, between tasks performed in isolation and those performed in groups, or between tasks limited by perceptual, memory, or response factors. All of these (and n'ore) are likely to modulate the effects of other variables on the nature and degree of transfer. Efforts to make relevant distinctions can be seen, for example, in the literature on part-whole training, which focuses on the intrinsic integration (or lack thereof) of task components as a determinant of training outcomes. The Role of Fidelity in Simulation The fundamental tenet of situated learning, that learning should occur in the same context as eventual execution, has been evaluated particularly carefully in the context of simulator devices. Training devices that simulate the actual situations in which learners will ultimately find themselves vary in terms of the fidelity or realism of the device, in relation to the actual performance environment. The size and complexity of the task that is simulated can also vary, for example, from a hand grenade that has its explosive charge replaced with sand to teach the skill of activating and throwing a grenade to a full-scale flight simulator. The latter can use
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Page 53 computer-generated imagery of the landing field, a full motion platform, complete cockpit instrumentation, etc. The common feature to all simulations is that they provide practice on aspects of the task environment. There are several reasons for simulating a performance situation rather than actual training in it: the real environment may be too dangerous, too costly, too time consuming, or too rare to find. For example, the National Training Center at Ft. Irwin provides soldiers with tough, realistic training, using air-land battle exercises in the Mojave Desert involving "infantry, armor, artillery, aviation, chemical, logistics, air defense, engineering, military police, electronic warfare, and special operations units" (Wiering, 1992:18). There is a very high priority placed on realism: if a commander wants a ditch dug, he sends his soldiers out and they dig that ditch. If a soldier is "injured" in a battle, he must be evacuated, and if he ''dies," a replacement soldier must be requisitioned. The simulated enemy forces were actually American troops trained to fight according to Soviet military doctrine. There are key differences between this simulation and real warfare that make the Ft. Irwin training an effective teaching device, including observer controllers who monitor performance during each simulated battle. An important learning component is intense after-action review, in which strategic mistakes are discussed and soldiers are encouraged to discover their own correct actions and mistakes. Soldiers who are "killed" (tagged by a laser weapon) in a simulated battle have a chance to learn from their mistakes. Historically, it is the first major battle of any war that creates the most casualties. With experience, soldiers make fewer mistakes. Another obvious task for which simulators are important is for training airplane pilots. Not only is it considerably safer to use training devices, it is often cheaper than flying a real plane, which requires fuel and maintenance. Errors can be corrected during training in a simulator that might cost a life in a real airplane. Furthermore, specific types of errors can be identified and enable a learner to practice those subcomponents of the task that need most attention. Another advantage of simulators is that difficult or emergency situations (e.g., failure of an indicator) can be simulated at will to see whether or not the learner responds correctly. Others suggest that high levels of fidelity are not cost-effective and may even be detrimental (e.g., Andrews, 1988; Patrick, 1992). Too much fidelity to an actual complex system can sometimes be worse than a simpler representation of the environment. As Andrews (1988:49) states: Trainees who are new to a particular piece of equipment such as an aircraft, a sonar system, or a nuclear control panel often have a difficult time in learning the proper operation or maintenance techniques. This is so because the cues of the real equipment to which the trainees must respond are too subtle, fast, transitory or complex for the novice to fully comprehend.
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Page 54 On the basis of ideas of Miller (1954) and Gagne (1954), Patrick (1992:503) suggested that different types of simulation be used for different levels of proficiency of the same skill. During the initial stages of skill acquisition, learners would do better to be familiarized with very simple representations of the equipment if the task and equipment are quite complex: In the first stage of skill acquisition . . . simple simulations (pictures, diagrams, mock-ups) could be used to familiarize the trainee with the nomenclature and location of the displays, and with the controls involved in the perceptual-motor tasks ... In the second stage of skill acquisition ... the trainee should be able to practice coordinating movements and also making anticipations in the same manner as that required by the operational task. In the final stage . . . simulation should support high levels of practice of the task at high speeds and under heavy workloads or in low signal-to-noise ratios. Although developers of simulation devices are often concerned with how many real-world phenomena can be mimicked, the important question is: Which perceptual cues should be reproduced in the training cycle. Miller (1954) has made an important distinction between engineering fidelity and psychological fidelity. The former is the degree to which the training device duplicates the physical characteristics of equipment or the surrounding environment in which the learner will ultimately be required to perform. Miller argued that there is a point of diminishing returns in terms of cost savings of training per degree of increased engineering fidelity. That is, beyond certain levels, increasing the fidelity of the simulation device will yield only small improvements in performance over a simpler device. Patrick (1992) has suggested that engineering fidelity is not the issue at all, that the critical determinant of transfer is the psychological fidelity of the simulation device. He notes that when training for cognitive tasks and procedures, high transfer can be achieved with simulations of low physical fidelity. The key issue is what are the necessary factors that produce psychological fidelity in a simulation. Research on transfer of training is critical to addressing this issue. There have been a number of studies that have shown no advantage for real equipment or realistic simulators as compared with very inexpensive cardboard mock-ups or simple drawings when teaching various types of procedural tasks (e.g., Caro et al., 1984; Cox et al., 1965; Crawford and Crawford, 1978; Grimsley, 1969; Johnson, 1981; Prophet and Boyd, 1970; Trollip, 1979; see Valverde, 1973, for a review of early studies). For example, Cox et al. (1965) trained Army personnel to operate a 92-step procedure on a control panel. They compared training using real equipment (costing $11,000) with training using a realistic simulator (costing $1,000) and with cheap cardboard mock-ups and photographs. There were no observed differences in training time or in long-term performance or retention. Prophet and Boyd compared acquisition of the start-up and shut-down pro-
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Page 55 cedures for a Mohawk aircraft when trained with the real thing or a cheap mock-up, and there was no difference. The degree to which simulations must incorporate specific features of the real-world environment can be thought of in terms of a given feature's "cuing potential" (Cormier, 1987). In order to execute the appropriate actions, a person needs to be able to recognize the cue in the target task as the same cue that was used for training. This view is similar to the notion of identical elements, but emphasizes that the recognition of a cue may fail if the surrounding context is different. Instead of merely including the surrounding context as other elements that must match, one can speak of the similarity of the context and how easily it affords recognition of the cuing elements. If the simulation or training elements are not recognized as cues for response, the simulation will not be effective for later performance. In principle, one can analyze the correspondence between cues of the learning task or simulation and those of the transfer task, thereby determining the level of fidelity required. Salvendy and Pilitsis (1980) compared training programs for teaching suturing techniques to medical students and found that the best performing groups were those groups that used an electromechanical device, allowing them to puncture simulated tissue and providing auditory and visual feedback on correctness of technique. Those that merely heard lectures about suturing or watched a movie of the techniques did not perform as well. Certainly, there are tasks where added simulation fidelity helps training; this has been heavily documented with respect to aircraft simulators. But one must be cautious in making general statements about the degree of fidelity required for optimal training because seemingly minor differences in transfer contexts may produce substantial differences in simulator effectiveness. For example, motion cues in flight simulators sometimes improve training; at other times, they do not. Ince et al. (1975) found that different kinds of motion (rough-air simulation or cockpit motion during turns) have different effects. Furthermore, whether motion cues are important during training also depends on the nature of the task required of the pilot during transfer. That is, transfer from the training environment to the performance environment is not a simple function of the overlap in identical elements. Some are more important to be represented in the training task, and which ones are more important depend on what performance features had to be recalled. CONCLUSIONS There is broad consensus that positive transfer is typically very specific to the contexts in which training has occurred, but this result is not invariant. Failures of transfer, being more noticeable, tend to overshadow many successes.
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Page 56 Identical Elements As a general principle, having identical elements between training and performance contexts facilitates transfer. However, it is impossible in most cases to fully anticipate the performance contexts, rendering fully situated learning impossible. Furthermore, many factors may reduce the effectiveness of situated learning, including, for example, high costs of achieving training fidelity, reduction of time spent on acquisition and practice of underlying procedures, and disruption of other performers from the presence of novices. Mismatches between task-irrelevant elements of the training and performance context can produce slight decrements in transfer; however, this can be ameliorated by varying the training context with respect to these elements. The principle that training and transfer should have identical elements suggests training should mimic the experiences that are anticipated. The positive outcomes of variable practice and part-whole training suggest strong constraints on this conclusion. The level of fidelity that is required in simulators in training depends on the nature of the elements that must be preserved. In many cases, a high degree of fidelity is not required and may be detrimental. Type and Length of Training Although concrete experience is critically important, the teaching of abstract principles has been shown to play a role in acquiring skills over a broad domain of tasks. Somewhat surprisingly, giving immediate and constant feedback may fail to optimize training; delayed and intermittent feedback may produce superior results because it allows learners to detect and self-correct errors and it diminishes reliance on extrinsic sources. The relation between length of training and performance is not a simple one. Clearly, longer training has facilitatory effects, but it can also lead to inflexibility when the training fails to anticipate variability in the performance context. In summary, few generalizations can be made about transfer as a whole; what is needed is a task taxonomy that characterizes the nature of the critical elements that should be held identical between the training and performance contexts. For example, conceptually based tasks may be very different from rote motor tasks with respect to the need to maintain superficial, physical elements of the performance context.
Representative terms from entire chapter: