This system allows users to complete many directory assistance calls without live operator assistance by recognizing city names and the names of common businesses.
An application that exemplifies speech interface technologies and that may find significant application in the future is the voice-controlled automated attendant. One advanced speech recognition developer is currently demonstrating such a system in its offices, which have approximately 2000 employees. The system makes it possible to ask for any one of these employees by name. The automatic speech recognition system will recognize the person's name, speak it back with the appropriate extension number using synthetic speech, and route the call. This system is fast and accurate and may be used as a telephone directory. This implementation represents another powerful integration of automatic speech recognition and synthetic speech in a system representative of those that will become commonplace by the turn of the century.
The National Academies of Sciences, Engineering, and Medicine
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"Commercial Applications of Speech Interface Technology: An Industry at the Threshold."
Voice Communication Between Humans and Machines.
Washington, DC: The National Academies Press, 1994.
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