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Measuring and Improving Infrastructure Performance
features for aiding (but not replacing) the regulatory agency's decision making, exploiting this potential requires that the technical features and the social, political, and ethical aspects complicating the problem be explicitly recognized and addressed.
For example, refer to Cohon (1978), Chankong and Haimes (1983), Zeleny (1982), Steuer (1986), and Szidarovsky (1986) for reviews of these methods.
These techniques often involve public meetings in which infrastructure professionals work with public participants to propose alternative ways of solving a particular problem, such as a highway route location. Such meetings were held in Baltimore's development of the East Boston Street improvement plan.
The field of multi-objective programming and decision making is represented by a substantial body of literature. A thorough review of this literature would be beyond the scope of the present study and of limited value to most participants in performance assessment. Good introductions to the principles and techniques suggested here may be found in Chankong and Haimes (1983), Cohon (1978), Steuer (1986), Szidarovsky (1986), and Zeleny (1982).