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beneficiaries; Information needs of beneficiaries age, 198-200 with chronic health problems, 202-203 committee focus, 7 disenrollment, 54-5 elderly, 11 end-stage renal disease, 11 experiences in managed care, 2, 206-215 health outcomes, 208-213 health status, 25-27, 50, 200-202 income and poverty status, 203-205 information of interest to, 271, 275-282 knowledge about benefits/Medicare, 27-28, 56, 241-242 minorities, 198 number, by state, 18-19 out-of-pocket expenditures, 206 patient satisfaction, 213-214 rights, 332 role and responsibility, 33 utilization of services, 203 vulnerable population, 50, 197-198 Benefit plans comparison charts, 57-58, 73, 78, 89, 97-99, 161, 224, 247-248 design, 161-162, 164-166, 173, 176-177, 192 information wanted by consumers, 58, 59 number and type offered, 161-162, 192 standardization, 47, 49, 69-70, 73, 98, 99, 161, 184, 186, 192, 344 -345 Best practices. See also individual case studies concept, 34 HMO, 320-321 in purchasing plans, 151-152 Bethlehem Steel, 250 Blue Cross and Blue Shield, 164, 294 Brook, Robert, 155 C California counseling programs, 316 Department of Corporations, 296, 342 disenrollment data, 249 dispute resolution process, 303 emergency care, 308 HMO enrollees, 16, 18, 152, 196 information on benefits, 61, 262 Knox-Keene Health Care Service Plan Act of 1975, 342 marketing abuses, 297 plan purchasing strategies, 152 reform legislation, 171 risk adjustment, 161 n.1 risk-based HMOs, 52 satisfaction with care, 147, 296-298 state oversight of HMOs, 171, 296, 307, 308 California Public Employees' Retirement System (CalPERS), 48-49 accountability measures, 48-49 benefit design, 344-345 cost and performance data, 346-348 customer service, 348-351 purchasing role, 153 provider access, 343-344 requirements for participation, 342-348 statutory and regulatory compliance, 342 Capitation payments, 14-15, 21, 45 Cardinal Health, 259 Case management, 52, 221, 222-223 Center for Health Care Rights, 249, 296 Centers for Disease Control and Prevention, 259 Centers of excellence, 156-157 Choice of health plan options. See also Informed purchasing benefit plan designs and, 192
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