• Front Matter R1-R14

• Executive Summary 1-8

• 1 Introduction 9-20

• 2 Requirements for Effective Every-Citizen Interfaces 21-70

• 3 Input/Output Technologies: Current Status and Research Needs 71-120

• 4 Design and Evaluation 121-153

• 5 Communication and Collaboration 154-179

• 6 Agents and Systems Intelligence 180-191

• 7 Conclusions and Recommendations 192-220

• Background Paper 221-242

• Position Papers: On Interface Specifics 243-306

• On Functions 307-374

• On Application Areas 375-394

• On Selected Population Groups 395-410

• On Key Processes 411-424

• Appendix A: Workshop Agenda and Participants 425-428

• Appendix B: Steering Committee Members' Biographies 429-433

" 7 Conclusions and Recommendations ." More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information Infrastructure . Washington, DC: The National Academies Press, 1997 .

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