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The Unpredictable Certainty: White Papers (1997)
Computer Science and Telecommunications Board (CSTB)

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. "Government Services Information Infrastructure Management." The Unpredictable Certainty: White Papers. Washington, DC: The National Academies Press, 1997.

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Background

Today, the private sector is developing and deploying information infrastructure. At the same time, the government is concurrently developing and deploying information infrastructure, mostly through contracts with the private sector. Under the lead of and at the encouragement of the Clinton/Gore Administration, the federal government has placed increased emphasis on the development and deployment of an NII as a strategic priority. This emphasis results from the understanding that properly leveraged information and information technology are among the nation's most critical economic resources, for manufacturing industries as well as for more modern services industries for economic security and for national security.

The Clinton/Gore Administration has made a commitment to work with business, labor, academia, public interest groups, Congress, and both state and local government to ensure the development of an NII that enables all Americans to access information and communicate with each other using combinations of voice, data, images, or video at anytime, anywhere.2 This commitment was articulated very well by the National Performance Review (NPR) through its emphasis on using IT as a key element in creating a government that works better and costs less.3 The President and Vice President recognize the need to use IT to improve Americans' quality of life and to reinvigorate the economy. To this end, they outlined a three-part agenda for spreading IT's benefits to the federal government: (1) strengthen leadership in IT, (2) implement electronic government, and (3) establish support mechanisms for electronic government. Thirteen major IT areas were identified for accomplishing the three-part agenda:

1.

Provide clear, strong leadership to integrate IT into the business of government;

2.

Implement nationwide, integrated electronic benefit transfer;

3.

Develop integrated electronic access to government information and services;

4.

Establish a national law enforcement/public safety network;

5.

Provide intergovernmental tax filing, reporting, and payments processing;

6.

Establish an international trade data system;

7.

Create a national environmental data index;

8.

Plan, demonstrate, and provide government-wide electronic mail;

9.

Improve government's information infrastructure;

10.

Develop systems and mechanisms to ensure privacy and security;

11.

Improve methods of IT acquisition;

12.

Provide incentives for innovation; and

13.

Provide training and technical assistance in IT to federal employees.

Development of an NII is not an end goal in or of itself. Government requires an infrastructure to conduct its business more effectively and to deliver services to the American citizenry at lower cost to the taxpayers. A number of suitable national-scale applications or uses of the NII have been identified and documented by the IITF's Committee on Applications and Technology.4 These uses of the NII, in addition to nationwide humanistic applications such as health care and education, include the fundamental businesses or enterprises of the federal government such as law enforcement, electronic commerce (including benefits), basic research, environment, health care, and national security, and as such represent a significant set of driving requirements for NII deployment.

In recognizing this fact, the NPR concluded that the government use of IT and development of information infrastructure should be improved and better coordinated in order to effectively address government business requirements. The NPR made approximately 60 recommendations for action in this regard, including the development of a plan for a GSII to electronically deliver government services and to integrate electronic access to government-provided information and services. The GSII is that portion of the NII used to link government and its services, enable virtual agency concepts, protect privacy, and support emergency preparedness needs. It was also recognized that better integration and coordination were required not only across federal government

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11
Front Matter (R1-R14)
The National Information Infrastructure and the Earth Sciences: Possibilities and Challenges (1-9)
Government Services Information Infrastructure Management (10-17)
Cutting the Gordian Knot: Providing the American Public with Advanced Universal Access in a Fully Competitive Marketplace at the Lowest Possible Cost (18-25)
The Role of Cable Television in the NII (26-30)
Competing Definitions of 'Openness' on the GII (31-37)
Communications for People on the Move: A Look into the Future (38-43)
Building the NII: Will the Shareholders Come? (And if They Don't, Will Anyone Really Care?) (44-56)
The Electronic Universe: Network Delivery of Data, Science, and Discovery (57-66)
An SDTV Decoder with HDTV Capability: An All-Format ATV Decoder (67-75)
NII and Intelligent Transport Systems (76-84)
Post-NSFNET Statistics Collection (85-96)
NII Road Map: Residential Broadband (97-100)
The NII in the Home: A Consumer Service (101-109)
Internetwork Infrastructure Requirements for Virtual Environments (110-122)
Electric Utilities and the NII: Issues and Opportunities (123-132)
Interoperation, Open Interfaces, and Protocol Architecture (133-144)
Service Provider Interoperability and the National Information Infrastructure (145-155)
Funding the National Information Infrastructure: Advertising, Subscription, and Usage Charges (156-164)
The NII in the Home (165-167)
The Evolution of the Analog Set-Top Terminal to a Digital Interactive Home Communications Terminal (168-177)
Spread ALOHA Wireless Multiple Access: The Low-Cost Way for Ubiquitous, Tetherless Access to the Information Infrastructure (178-184)
Plans for Ubiquitous Broadband Access to the National Information Infrastructure in the Ameritech Region (185-189)
How Do Traditional Legal, Commercial, Social, and Political Structures, When Confronted with a New Service, React and Interact? (190-200)
The Internet, the World Wide Web, and Open Information Services: How to Build the Global Information Infrastructure (201-204)
Organizing the Issues (205-208)
The Argument for Universal Access to the Health Care Information Infrastructure: The Particular Needs of Rural Areas, the Poor, and the Underserved (209-216)
Toward a National Data Network: Architectural Issues and the Role of Government (217-227)
Statement on National Information Infrastucture Issues (228-232)
Proposal for an Evaluation of Health Care Applications on the NII (233-236)
The Internet - A Model: Thoughts on the Five Year Outlook (237-240)
The Economics of Layered Networks (241-247)
The Fiber-Optic Challenge of Information Infrastructure (248-255)
Cable Television Technology Deployment (256-270)
Privacy, Access and Equity, Democracy, and Networked Interactive Media (271-279)
As We May Work: An Approach Toward Collaboration on the NII (280-285)
The Use of the Social Security Number as the Basis for a National Citizen Identifier (286-291)
Estimating the Costs of Telecommunications Regulation (292-303)
Residential PC Access: Issues with Bandwidth Availability (304-314)
The National Information Infrastructure: A High Performance Computing and Communications Perspective (315-334)
Nomadic Computing and Communications (335-341)
NII 2000: The Wireless Perspective (342-350)
Small Manufacturing Enterprises and the National Information Infrastructure (351-363)
Architecture for an Emergency Lane on the NII: Crisis Information Management (364-373)
Aspects of Integrity in the NII (374-377)
What the NII Could Be: A User Perspective (378-387)
Role of the PC in Emerging Information Infrastructures (388-396)
NII Evolution - Technology Deployment Plans, Challenges, and Opportunities: AT&T Perspective (397-404)
Enabling Petabyte Computing (405-411)
Private Investment and Federal National Information Infrastructure Policy (412-415)
Thoughts on Security and the NII (416-421)
Trends in Deployments of New Telecommunications Services by Local Exchange Carriers in Support of an Advanced National Information Infrastructure (422-433)
The Future NII/GII: Views of Interexchange Carriers (434-446)
Technology in the Local Network (447-461)
Recognizing What the NII Is, What It Needs, and How to Get It (462-468)
Electronic Integrated Product Development as Enabled by a Global Information Environment: A Requirement for Success in the Twenty-first Century (469-478)
Interoperability, Standards, and Security: Will the NII Be Based on Market Principles? (479-491)
Technology and Cost Models for Connecting K-12 Schools to the National Information Infrastructure (492-510)
Geodata Interoperability: A Key NII Requirement (511-520)
Electronic Commerce (521-537)
Prospects and Prerequisites for Local Telecommunications Competition: Public Policy Issues for the NII (538-545)
The Awakening 3.0: PCs, TSBs, or DTMF-TV - Which Is Right for the Next Generation's Public Network? (546-552)
Effective Information Transfer for Health Care: Quality versus Quantity (553-559)
Integrating Technology with Practice: A Technology-enhanced, Field-based Teacher Preparation Program (560-575)
RegNet: An NPR Regulatory Reform Initiative Toward NII/GII Collaboratories (576-604)
Electronic Document Interchange and Distribution Based on the Portable Document Format, an Open Interchange Format (605-617)