SURVEY RESULTS

There were 99 completed questionnaires, one of which was from a very small enterprise whose owners and employees only participate in the company on a part-time basis. The data from this company was not included in the database. Hence, the total sample size is 98.

TABLE A-1 General Characteristics

Question

Number of Responses

Mean

Median

Standard Deviation

Annual sales ($ million)

82

34.9

7.7

111.3

Number of employees

95

226.7

75.0

514.8

Sales to top three customers as a percentage of total sales

86

42.4

34.3

25.8

Percentage of transactions with customers performed electronically

96

11.4

2.0

17.4

Extent to which customers share product and technology plans (1 [low] to 5 [high])

97

2.8

3.0

1.1

TABLE A-2 Capabilities of SMEs

Capability

Number of Respondents

Percentage with Capability Now

Percentage Planning to Develop Capability

Total (Percent)

SPC

98

55

12

67

CAD

98

74

1

75

CAM

98

47

11

58

MRP

98

43

16

59

ISO/QS

98

41

35

76

HAZMAT

98

48

7

55



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