SMEs should identify which aspects of their business should be measured, determine meaningful metrics for measuring progress, and use the information to improve performance. Collecting data is expensive, however, so SMEs should only collect and analyze data that will help to improve business operations.
Documentation is a foundation for quality. The ability to repeat standard, well documented processes without deviations is crucial for long-term success.
The Internet can be an inexpensive way to meet communications requirements. It also provides opportunities for education, new sales channels, and lower cost procurement.
SMEs should develop the capability to provide accurate, robust data to supply chain partners. Supply chain integration/management software should be chosen carefully. Most of the software is much too complex, expensive, and time-consuming for SMEs.