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Contributors THOMAS L. DOORLEY is managing partner and founder of Braxton Associates. The thrust of his work has been toward strategy management, that is, working to achieve integration between strategy definition and ef- fective implementation. He has led the extension of Braxton's strategy man- agement concepts and client base into consumer and service organizations. Before founding Braxton, he was a senior consultant on business strategy and organizational issues and a business unit manager at Arthur D. Little, Inc. Mr. Doorley holds an M.B.A. from Columbia University and a B.S. in chemical engineering from Pennsylvania State University. FAYE DUCHIN has been studying the economic and social implications of technological change for a decade. She is director of the Institute for Economic Analysis and Research Professor at the Graduate School of Public Administration at New York University. She is the author (with Wassily Leontief) of Military Spending: Facts and Figures, Worldwide Implications, and Future Outlook and The Future Impact of Automation on Workers. Professor Duchin received a B.A. in psychology from Cornell University and a Ph.D. in computer science from the University of California, Berkeley. RAUF GONENC is at present an administrator with the Organization for Economic Cooperation and Development (OECD). Having received his Ph.D. in international economics and finance at Paris University, he has since been responsible for various OECD projects on the growth of high-technology services areas and has written reports on the emergence of the software industry, the funding of information technology sectors, and the structural 236

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CONTRIB UTORS 237 changes in financial and health services. His chapter was written while the author was on leave from the OECD to a large Australian services organi- zation. BRUCE R. GUILE is associate director of the National Academy of En- gineering Program Office. Before joining the Academy in 1984, Dr. Guile worked as research associate with the Berkeley Roundtable on the Interna- tional Economy and as a management consultant. Dr. Guile holds a bachelor's degree in English literature and computer science from Heidelberg College, a master's of public policy from the University of Michigan, and a Ph.D. in public policy from the University of California, Berkeley. JOHN W. KENDRICK has been professor of economics at the George Washington University since 1956. Earlier, he was a member of the senior research staff at the National Bureau of Economic Research (1953-1956) and an economist with the U.S. Department of Commerce (1946-1953) to which he returned as chief economist in 1976-1977. He has authored a dozen books on national income, wealth, and productivity. RONALD E. KUTSCHER is associate commissioner for economic growth and employment projections of the U.S. Bureau of Labor Statistics (BLS). He directs the BLS program that develops medium-term projections of the U.S. economy, covering gross national product, industry output and pro- ductivity, and employment by industry and occupation. He has an extensive background in developing projections of changes in an economy, particularly as they affect the labor market. JEROME A. MARK is associate commissioner for productivity and tech- nology of the U.S. Bureau of Labor Statistics (BLS). He is responsible for development of the U.S. government measures of productivity for the econ- omy and its component sectors and industries. He is also responsible for the BLS research on productivity measurement and' its studies of the factors affecting productivity. GUNTER PAULI is founder and chief executive officer of the European Service Industries Forum, a network of leading services companies in Europe. He is also president of PPA & Co., a Belgian-based international consulting firm. JAMES BRIAN QUINN is the William and Josephine Buchanan Professor of Management at the Amos Tuck School of Business Administration at Dartmouth College. Dr. Quinn earned a B.S. from Yale, an M.B.A. from Harvard, and a Ph.D. from Columbia University; he joined the Tuck faculty

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238 CONTRlB UTORS in 1957. Professor Quinn is an authority in the fields of strategic planning, the management of technological change, and entrepreneurial innovations. He has held fellowships from the Sloan Foundation, the Ford Foundation, and the Fulbright Exchange Program. In addition to consulting with leading U.S. and foreign companies and publishing extensively on corporate policy issues, Dr. Quinn has the distinction of recently being named the dean of a Japanese business school. STEPHEN S. ROACH is a principal and senior economist of Morgan Stanley & Co., Inc., and has overall responsibility for the firm's forecasting and analysis of economic activity in the United States. His recent published work has covered a broad range of topics from technology and foreign trade to the consumer and capital spending. Mr. Roach holds a Ph.D. in economics from the New York University and a bachelor's degree from the University of Wisconsin. Before joining Morgan Stanley in 1982, he was vice president, economic analysis, for the Morgan Guaranty Trust Company. Prior to that he served for six years on the research staff of the Federal Reserve Board in Washington, D.C., where he supervised the regular preparation of the official staff projections of the U.S. economy. He has also been a research fellow at the Brookings Institution in Washington, D.C. FREDERICK W. SMITH is chairman and president of Federal Express Corporation. Each weekday, the company completes more than 840,000 door-to-door deliveries of critical items in 40,000 communities throughout the United States, Canada, Puerto Rico, Europe, and Asia. The company operates a fleet of McDonnell Douglas DC10s, Boeing 727s, and Cessna 208s as well as more than 17,000 computer- and radio-dispatched vans. The work force has grown to more than 48,000 men and women. Mr. Smith formulated the idea of Federal Express while a student at Yale University. He graduated in 1966 and served as an officer in the U.S. Marine Corps. Mr. Smith serves on the boards of directors of General Mills, First Tennessee National Corporation, and ALSAC/St. Jude Children's Research Hospital. RICHARD W. WRIGHT is Helen Simpson Jackson Distinguished Pro- fessor of International Management in the Geo. H. Atkinson Graduate School of Management, Willamette University, Oregon. He is the author of seven books on international management and finance.