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PAPERBACK list:$22.50 Web:$20.25 add to cart HARDBACK list:$32.50 Web:$29.25 add to cart PDF BOOK your price: $17.50 add to cart Rights & Permissions Free Resources Display this book on your site! Related Titles New Directions in Manufacturing: Report of a Workshop Technology in Services: Policies for Growth, Trade, and Employment Other Related Titles Managing Innovation: Cases from the Services Industries (1988) National Academy of Engineering (NAE) Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Page 108   E-mail  Facebook  Digg  Stumble  Twitter More Page 108 Front Matter (R1-R4) Contents (R5-R8) Managing Innovation in Services (1-8) Services Technology and Manufacturing: Cornerstones of the U.S. Economy (9-35) Pictures and Parts: Delivering an Automated Automotive Parts Catalog (36-56) Custodial Package Tracking at Federal Express (57-81) Electronic Automation at the New York Stock Exchange (82-107) Using Technology for Competitive Advantage: The ATM Experience at Citicorp (108-114) Operations Research and the Services Industries (115-143) Cellular Mobile Telephone Services (144-164) Modern Bridge Construction and Engineering Services (165-174) Professional Services Firms and Information Technology: Ongoing Search for Sustained Competitive Advantage (175-194) Advisory Committee (195-196) Contributors (197-200) Index (201-211)

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