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PAPERBACK list:$22.50 Web:$20.25 add to cart HARDBACK list:$32.50 Web:$29.25 add to cart PDF BOOK your price: $17.50 add to cart Rights & Permissions Free Resources Display this book on your site! Related Titles New Directions in Manufacturing: Report of a Workshop Technology in Services: Policies for Growth, Trade, and Employment Other Related Titles Managing Innovation: Cases from the Services Industries (1988) National Academy of Engineering (NAE) Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Page V   E-mail  Facebook  Digg  Stumble  Twitter More Page V Front Matter (R1-R4) Contents (R5-R8) Managing Innovation in Services (1-8) Services Technology and Manufacturing: Cornerstones of the U.S. Economy (9-35) Pictures and Parts: Delivering an Automated Automotive Parts Catalog (36-56) Custodial Package Tracking at Federal Express (57-81) Electronic Automation at the New York Stock Exchange (82-107) Using Technology for Competitive Advantage: The ATM Experience at Citicorp (108-114) Operations Research and the Services Industries (115-143) Cellular Mobile Telephone Services (144-164) Modern Bridge Construction and Engineering Services (165-174) Professional Services Firms and Information Technology: Ongoing Search for Sustained Competitive Advantage (175-194) Advisory Committee (195-196) Contributors (197-200) Index (201-211)

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OCR for page R5
Contents Managing Innovation in Services ...... James Brian Quinn and Bruce R. Guile Services Technology and Manufacturing: Cornerstones of the U.S. Economy James Brian Quinn Pictures and Parts: Delivering an Automated Automotive Parts Catalog ............... Frederick A. Fellowes and Donald N. Frey Custodial Package Tracking at Federal Express Car! Nehis Electronic Automation at the New York Stock Exchange Christopher Keith and Alian Groggy Using Technology for Competitive Advantage: The ATM Experience at Citicorp Paul F. Glaser Operations Research and the Services Industries Richard C. Larson Cellular Mobile Telephone Services John H. Davis . . . Modern Bridge Construction and Engineering Services Juan A. Murillo . 36 . 57 . 82 108 · ~ 15 i .165

OCR for page R6
V1 Professional Services Firms and information Technology: Ongoing Search for Sustained Competitive Advantage Thomas H. Dooriey, Alison Gregg, and Christopher Gagnon Advisory Committee Contributors Index CONTENTS 175 .195 197 .201

OCR for page R7
Managing Innovation

OCR for page R8