Mental Models in Human-Computer Interaction: Research Issues About What the User of Software Knows

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Mental Models in Human-Computer Interaction: Research Issues About What the User of Software Knows (1987)
Commission on Behavioral and Social Sciences and Education (CBASSE)

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Front Matter (R1-R16)

Mental Models in Human-Computer Interaction: Research Issues About What the User of Software Knows (1-2)

Introduction (3-3)

Models of What, Held by Whom? (3-4)

Types of Representations of Users' Knowledge (5-18)

How Users' Knowledge Affects Their Performance (19-22)

Applying What We Know of the User's Knowledge to Practical Problems (23-28)

Research Recommendations (29-33)

References (34-40)