Safe, Comfortable, Attractive, and Easy to Use

Improving the Usability of Home Medical Devices

Report of a Workshop

Roberta L. Klatzky, Nancy Kober, and Anne Mavor, editors

Committee on Human Factors

Commission on Behavioral and Social Sciences and Education

National Research Council

National Academy Press
Washington, D.C. 1996



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Safe, Comfortable, Attractive, and Easy to Use: Improving the Usability of Home Medical Devices Safe, Comfortable, Attractive, and Easy to Use Improving the Usability of Home Medical Devices Report of a Workshop Roberta L. Klatzky, Nancy Kober, and Anne Mavor, editors Committee on Human Factors Commission on Behavioral and Social Sciences and Education National Research Council National Academy Press Washington, D.C. 1996

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Safe, Comfortable, Attractive, and Easy to Use: Improving the Usability of Home Medical Devices NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine. The members of the committee responsible for the report were chosen for their special competences and with regard for appropriate balance. This report has been reviewed by a group other than the authors according to procedures approved by a Report Review Committee consisting of members of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine. The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished scholars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. Upon the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and technical matters. Dr. Bruce M. Alberts is president of the National Academy of Sciences. The National Academy of Engineering was established in 1964, under the charter of the National Academy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achievements of engineers. Dr. William A. Wulf is interim president of the National Academy of Engineering. The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the service of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, upon its own initiative, to identify issues of medical care, research, and education. Dr. Kenneth I. Shine is president of the Institute of Medicine. The National Research Council was established by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academy's purposes of furthering knowledge and of advising the federal government. Functioning in accordance with the general policies determined by the Academy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scientific and engineering communities. The Council is administered jointly by both Academies and the Institute of Medicine. Dr. Bruce M. Alberts and Dr. William A. Wulf are chairman and interim vice chairman, respectively, of the National Research Council. The work of the Committee on Human Factors is supported by the Department of Army Contract No. DAAD05-92-C-0087 issued by the U.S. Aberdeen Proving Ground Support Activity. The views and opinions and findings contained in this report are those of the author(s) and should not be construed as an official Department of Army position, policy, or decision, unless so designated by other official documentation. Additional copies are available from the Committee on Human Factors, National Research Council, 2101 Constitution Ave., N.W., Washington, D.C. 20418. Copyright 1996 by the National Academy of Sciences. All rights reserved. Printed in the United States of America

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Safe, Comfortable, Attractive, and Easy to Use: Improving the Usability of Home Medical Devices COMMITTEE ON HUMAN FACTORS WILLIAM B. ROUSE (Chair), Enterprise Support Systems, Norcross, Georgia TERRY CONNOLLY, Department of Management and Policy, College of Business and Public Administration, University of Arizona, Tucson PAUL S. GOODMAN, Center for Management of Technology, Graduate School of Industrial Administration, Carnegie Mellon University ROBERT L. HELMREICH, NASA/UT Aerospace Crew Research Project, Austin, Texas WILLIAM C. HOWELL, American Psychological Association Science Directorate, Washington, D.C. ROBERTA L. KLATZKY, Department of Psychology, Carnegie Mellon University TOM B. LEAMON, Liberty Mutual Research Center, Hopkinton, Massachusetts ANN MAJCHRZAK, Human Factors Department, Institute of Safety and Systems Management, University of Southern California, Los Angeles DAVID C. NAGEL, Worldwide Research and EV, OS and Technology Licensing, Apple Computer, Inc., Cupertino, California BENJAMIN SCHNEIDER, Department of Psychology, University of Maryland, College Park LAWRENCE W. STARK, School of Optometry, University of California, Berkeley EARL L. WIENER, Department of Management Science, University of Miami, Coral Gables, Florida GREG L. ZACHARIAS, Charles River Analytics, Cambridge, Massachusetts ANNE S. MAVOR, Study Director JERRY KIDD, Senior Adviser SUSAN R. McCUTCHEN, Senior Project Assistant

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