TABLE 5.9 Educational Services

Exemplary Practices

Essential Practices

Unacceptable Practices

In conjunction with its systemic advocacy agenda, the program initiates and develops educational brochures, pamphlets, posters, PSAs, newsletters, and other written materials to advance its agenda.

Responding to requests, the program (state and local) produces and distributes educational brochures, pamphlets, posters, PSAs, newsletters, and other written materials that answer the questions asked by LTC facility residents, families, and others or that explain the services of the program.

The program (state and local) produces few, if any, educational brochures, pamphlets, posters, PSAs, newsletters, or other written materials that answer the questions asked by LTC facility residents, families, and others or that explain the services of the program.

In conjunction with its systems agenda, the program (state and local) initiates and presents educational programs for residents, families, citizen organizations, facility staff, regulatory staff, policymakers, or the general public that answer their questions about health care in LTC facilities or the interests of residents.

Responding to requests, the program (state and local) presents educational programs for residents, families, citizen organizations, facility staff, regulatory staff, policymakers, or the general public that answer their questions about health care in LTC facilities or the interests of residents.

The program (state and local) presents few, if any, educational programs for residents, families, citizen organizations, facility staff, regulatory staff, policymakers, or the general public that answer their questions about health care in LTC facilities or the interests of residents.

 

The state ombudsman adequately responds to the informational and educational requests of local ombudsman programs.

The state ombudsman does not adequately respond to the informational and educational requests of local ombudsman programs.



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