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Real People Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act References Administration on Aging (AoA). Long-Term Care Ombudsman Report, FY 1992 . Washington, D.C.: Department of Health and Human Services, 1993. AoA. Coordination Between Long-Term Care Ombudsman and Adult Protective Services Programs and Related Issues. Report on a Symposium held on October 25–26, 1993. Washington, D.C.: Department of Health and Human Services, 1994a. AoA. Infrastructure of Home- and Community-Based Services for the Functionally Impaired Elderly. Washington, D.C.: Department of Health and Human Services, 1994b. AoA. Long-Term Care Ombudsman Report, FY 1993. Washington, D.C.: Department of Health and Human Services, 1994c. AoA. Long-Term Care Ombudsman Staff Survey. Washington, D.C.: Department of Health and Human Services, 1994d. Administration on Aging and the Office of the Inspector General (AoA/OIG). State Implementation of the Ombudsman Requirements of the Older Americans Act. Washington, D.C.: Department of Health and Human Services, 1993. American Association of Retired Persons (AARP). Developing and Managing Long-Term Care Ombudsman Volunteer Programs. Washington, D.C.: AARP, 1994a. AARP. The Cost of Long-Term Care: Fact Sheet Number 14R. Washington, D.C.: AARP, 1994b. American Bar Association (ABA). Model Rules of Professional Conduct. Chicago, Ill.: ABA, 1983.

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Real People Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act Appendixes

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Real People Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act This page in the original is blank.