• Front Matter R1-R12

• Contents R13-R14

• Summary 1-24

• Advocating for Quality of Care and Quality of Life for Residents of Long-Term Care Facilities 25-40

• Overview of the Older Americans Act Long-Term Care Ombudsman Program 41-78

• State Compliance in Carrying Out the Long-Term Care Ombudsman Programs 79-100

• Conflicts of Interest 101-128

• Effectiveness of the State Long-Term Care Ombudsman Programs 129-184

• Adequacy of Resources 185-204

• Expansion of the Long-Term Care Ombudsman Program 205-230

• Closing Comments 231-236

• References 237-250

• Appendix A: Older Americans Act: A Staff Summary (A Publication of the Select Committee on Aging) 251-260

• Appendix B: Title VII--Allotments for Vulnerable Elder Rights Protection Activities: Chapter 2 261-268

• Appendix C: Study Activities 269-280

• Appendix D: Biographies of Committee Members 281-288

• Glossary and Acronyms 289-291

" Appendix D: Biographies of Committee Members ." Real People Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act . Washington, DC: The National Academies Press, 1995 .

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